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Lehigh Valley Acura

Emmaus, PA

Overview
Employees
Reviews
Vehicles
4.8
810 Reviews
Lehigh Valley Acura has been serving the Lehigh Valley area of Eastern PA and Western NJ for over 20 years. We specialize Acura new and Certified Pre Owned vehicle sales, service, parts and collision repair. We are a multi-year winner of Acura's Precision Team Dealership of Distinction award for excellence in customer satisfaction. Stop and visit us on the Lehigh Street Automile in Emmaus, PA just minutes from Allentown, Bethlehem, Easton, Nazareth, Reading, Doylestown and Quakertown.
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333 State Avenue

Emmaus, PA

18049

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Showing 810 reviews

April 02, 2024

Josephine in service was extremely helpful and very friendly from start to finish. I hope to work with her again. More

by Atreyuo
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Lehigh Valley Acura responded

Atreyuo, we're glad to know that Josephine provided you with such great service at Lehigh Valley Acura. We look forward to working with you again in the future!

Helpful
March 29, 2024

Chelsie provided exceptional service for my Acura today. She fully explained all services, and even arranged for my ride to work. She always exhibits a high level of professionalism, and I know it will b More

by John B.
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie
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Apr 01, 2024 -

Lehigh Valley Acura responded

John, it's great to know that Chelsie provided exceptional service and made your experience at Lehigh Valley Acura a smooth one. We appreciate the positive feedback!

Helpful
March 28, 2024

Dealership is clean and welcoming. The staff is always friendly and engaging and easy to approach. More

by Mike
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Chelsea
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Mar 28, 2024 -

Lehigh Valley Acura responded

Mike, thank you for reviewing Lehigh Valley Acura! We truly appreciate your feedback and hope you have a lovely day!

Helpful
March 28, 2024

Lehigh valley Acura has always taken care of my service and other issues like lost keys, tire pressure during weather changes, etc Appointments are set up quickly, estimates are given early and I get upda More

by sue.straeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Chelsie
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Mar 28, 2024 -

Lehigh Valley Acura responded

We're glad to know that you've had consistently positive experiences with our service team at Lehigh Valley Acura. We strive for quick and efficient communication, so it's great to see we hit the mark! Thanks for your review, Sue.

Helpful
March 26, 2024

Had my car serviced at Lehigh Valley Acura and was completely satisfied with the entire experience especially my check in tech, Chelsea who was very helpful in informing me of everything my vehicle ne More

by carleadams52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea in Service
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Mar 26, 2024 -

Lehigh Valley Acura responded

We're glad to know you had a 5-star service experience at Lehigh Valley Acura! It's great that Chelsea was able to assist and keep you informed about your vehicle needs. Thanks for the shout-out!

Helpful
March 26, 2024

Our service advisor Mark was great & treated me as a valued customer. Thank you Mark! More

by bkov53
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Mark Jungblut
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Mar 27, 2024 -

Lehigh Valley Acura responded

We love to hear you were in great hands with Mark. Thank you for trusting Lehigh Valley Acura with your service needs!

Helpful
March 25, 2024

Courteous people at most levels. The total facility is clean and well laid out. At my time I didn’t think the deal was all that good. The make is terrific, so the deal wasn’t nearly More

by Pete
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Matthew Jones
3.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Seltzer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Lehigh Valley Acura responded

Sorry we couldn't be more aggressive with the pricing on your new purchase, Pete. We stretched as far as we could on all aspects of the deal and we are still unable to sell your trade-in due to the open recall that we had discussed together regarding the seat weight sensor. We look forward to serving you again in the future. Thanks again for your business.

Helpful
March 24, 2024

Great service and attention negatives were no loaner car during service and the cost of the service was high More

by trina.pacifico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie
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Mar 25, 2024 -

Lehigh Valley Acura responded

Trina, I appreciate your review and am glad to know you were satisfied with our service at Lehigh Valley Acura. We're sorry about the lack of a loaner car during your visit and that you were disappointed with our prices. We strive for transparent and competitive pricing while still providing exemplary service. Your feedback helps us improve, so thank you for sharing. If you have any other concerns or would like to address this further, please reach out to me. Thank you, Kory Seibert - Service Manager - (610) 965-1241

Helpful
March 24, 2024

Very professional from making an appointment to picking up my car when the service was completed. It More

by vbwanner
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 25, 2024 -

Lehigh Valley Acura responded

Here at Lehigh Valley Acura, we always value and appreciate our customers' feedback. Thank you for your kind words!

Helpful
March 23, 2024

This dealership went above and beyond in accommodating me while servicing my vehicle, I was given a loaner vehicle and the service took no longer then a day. More

by Eddie S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie
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Mar 25, 2024 -

Lehigh Valley Acura responded

Eddie, we're glad to know that our team at Lehigh Valley Acura was able to provide you with a loaner vehicle and quick service. Thanks for the positive feedback!

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