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Lehigh Valley Acura

Emmaus, PA

4.9
997 Reviews
Lehigh Valley Acura has been serving the Lehigh Valley area of Eastern PA and Western NJ for over 20 years. We specialize Acura new and Certified Pre Owned vehicle sales, service, parts and collision repair. We are a multi-year winner of Acura's Precision Team Dealership of Distinction award for excellence in customer satisfaction. Stop and visit us on the Lehigh Street Automile in Emmaus, PA just minutes from Allentown, Bethlehem, Easton, Nazareth, Reading, Doylestown and Quakertown.
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333 State Avenue

Emmaus, PA

18049

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Showing 997 reviews

June 06, 2022

Wish I could give a zero. Promised appointment only to find car sold. No call More

by Terrible Transaction
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Wood
Jun 07, 2022 -

Lehigh Valley Acura responded

Please accept our sincerest apologies for your dissatisfaction. This entire situation comes down to a miscommunication. The vehicle you inquired about was not through our mechanical and cosmetic reconditioning process at the time of your inquiry. You requested to see photos, etc. which we do not do until the car is through this process. In the meantime, another customer inquired about the vehicle. The same explanation was given to this client who proactively stated that they wanted to buy the car regardless. It was a firm, emphatic offer to purchase backed with a deposit. We did not offer this car to this customer over you. Their inquiry simply came with a firm offer to purchase so we accepted. Again, we sincerely apologize for your disappointment, but please know that we did not intentionally try to sell the car out from under you. We will absolutely keep you in mind if a similar vehicle shows up at our store or one of our sister stores. Our inventory changes daily. We will definitely keep you in mind. Sincerely - Andrew Wright, President

Jun 08, 2022 -

Terrible Transaction responded

While I understand the explanation of miscommunication, why did I receive more than one follow up email asking about my purchase experience when I clearly did not make a purchase? I’ve since taken my business out of the area where I found an even better car and price. Hats off to Faulkner Mercedes-Benz of Doylestown for an awesome customer experience .

June 06, 2022

Lehigh Valley Acura and their sales people have been very patient and professional to deal with during the entire purchase process for me and i would highly recommend Them to everyone si know. More

by j_lutte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kay Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Kotran
June 04, 2022

Zack was very informative and took very good care of us, we will definitely recommend him, thank you More

by vasquezjulia2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eoin Walshe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Kotran
June 04, 2022

This dealership met all my requests and needs. They were very patient and attentive. I would recommend anyone looking for a car or suv to come to lehigh valley acura and ask for Zach. More

by geraldroth83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Kotran
May 30, 2022

Working with Ron at Lehigh Valley Acura was a pleasure. Typically when thinking of salesman, you think of those that haggle you. But he was very respectful with my time and my needs. I felt no buying press More

by Alexmramos
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Martin, Ron Wood
May 11, 2022

Smooth transaction and great explanation of car details. Will recommend to friends and use for future purchases! More

by skennedy928
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Seltzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2022

I needed a strut and some other parts that were on back order. I finally got the call and took the car in, 3 Days later it was ready. I took the car and a few days later I notice the light that turns on w More

by cfern1023
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Evans
April 22, 2022

Took my car in and AFTER I was given the car back and told it was fully finished I got a call that a part that was on backorder had arrived. I made an appointment to get it installed. I came in and a yo More

by cfern1023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Evans
April 04, 2022

I was very happy with the service from Ron Wood on my vehicle purchase. He kept me informed on the delivery delays and was extremely knowledgeable and thorough going through the features of the car at d More

by anolan4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Wood
March 31, 2022

I had a great experience. Ron and Nick were professional and knowledgeable. I was introduced to the service center staff and the sign off was efficient and easy! Very happy! More

by shalek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick, Ron Wood
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