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Lehigh Valley Acura - Service Center

Emmaus, PA

4.8
592 Reviews
Call Service Center (610) 965-1181

592 Reviews of Lehigh Valley Acura - Service Center

Sort by
April 19, 2024

2.5 hour wait for a scheduled oil change. Service prices are high, even with coupon. More

by ina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
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Apr 19, 2024 -

Lehigh Valley Acura responded

I am sorry to hear that you were dissatisfied with our pricing, as we strive to remain fair and competitive in that regard. I'm not sure what the delay was, but that is not our goal at all and I would like to look into that for you if you could provide your full name for me to look up. I would be more than happy to speak with you directly. Please give me a call at your earliest convenience. Thank you, Tristan Rodriguez - Service Manager - (610) 965-1241

April 19, 2024

Dealership was very. Good to me. Chelsie was kind and answered all my questions. Her service was. Excellent. Thanks for this great service. Regards, William Phillips More

by Wp1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie in Service
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Apr 22, 2024 -

Lehigh Valley Acura responded

We're delighted to know that Chelsie and our team at Lehigh Valley Acura were able to provide you with excellent service. Thank you for your kind words, we appreciate it!

April 13, 2024

Even when I know little about what’s needed to be done for a car, Mark was super helpful and walked me through what was needed and why. More

by Sydneymg4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jungblut
Report | Print
Apr 15, 2024 -

Lehigh Valley Acura responded

We're glad to know that Mark was able to assist you and make the process easier for you at Lehigh Valley Acura. We always aim to educate our customers about their vehicles. Thanks for sharing your experience!

April 13, 2024

As always My car was very well taken care of! Everything was explained prior to being done and was completed when promised! More

by loridobs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jungblut
Report | Print
Apr 15, 2024 -

Lehigh Valley Acura responded

We're glad to know that you had a great experience with us at Lehigh Valley Acura! We always aim to provide clear communication and timely service. Thanks for your positive feedback!

April 12, 2024

Mark explained things very clearly and was respectful of my time, so he was able to expedite service! More

by Gycty2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Apr 12, 2024 -

Lehigh Valley Acura responded

We're glad to know that Mark was able to provide clear explanations and respect your time during your visit at Lehigh Valley Acura. Thanks for the positive feedback!

April 12, 2024

Great customer service and done in timely fashion. Honest about what services really needed. Thank you More

by Azam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie
Report | Print
Apr 15, 2024 -

Lehigh Valley Acura responded

Azam, we're glad to know you had a positive experience with our team at Lehigh Valley Acura. We always aim for transparency and efficiency in our services. Thanks for your feedback!

April 11, 2024

I unexpectedly got a nail stuck in my drivers side rear tire and I was able to get in the same day and have it fixed!! Mark was great! More

by sec0831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Cossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Lehigh Valley Acura responded

We're glad to know that we could help you out in a pinch at Lehigh Valley Acura! Thanks for your kind words about Mark, and drive safely.

April 11, 2024

Friendly, efficient and knowledgeable. I was in and out quickly and they got the job done. More

by euuayya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea carr
Report | Print
Apr 12, 2024 -

Lehigh Valley Acura responded

We are happy to hear that the Lehigh Valley Acura team was quick and knowledgeable! Thanks for stopping in for service.

April 02, 2024

Josephine in service was extremely helpful and very friendly from start to finish. I hope to work with her again. More

by Atreyuo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Lehigh Valley Acura responded

Atreyuo, we're glad to know that Josephine provided you with such great service at Lehigh Valley Acura. We look forward to working with you again in the future!

March 30, 2024

Chelsie provided exceptional service for my Acura today. She fully explained all services, and even arranged for my ride to work. She always exhibits a high level of professionalism, and I know it will b More

by John B.
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie
Report | Print
Apr 01, 2024 -

Lehigh Valley Acura responded

John, it's great to know that Chelsie provided exceptional service and made your experience at Lehigh Valley Acura a smooth one. We appreciate the positive feedback!

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