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Lehigh Valley Acura - Service Center

Emmaus, PA

4.8
583 Reviews
Call Service Center (610) 965-1181

583 Reviews of Lehigh Valley Acura - Service Center

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September 02, 2024

They overprice the customer. Try to get me to pay for cleaning terminals on the batteries and pay paying for hand rags. Not very professional. More

by Vkwck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chelsea
Report | Print
Sep 03, 2024 -

Lehigh Valley Acura responded

We apologize for any frustration caused by the additional charges. We strive to maintain transparency and professionalism in all our services, so your feedback is concerning. Please reach out directly if you'd like to discuss this further or have any other concerns. Thank you, Tristan Rodriguez - Service Manager - (610) 965-1241

August 31, 2024

Quality loaner offered as my car was serviced and cleaned. Easy, timely with no surprises. More

by PJF
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Sep 03, 2024 -

Lehigh Valley Acura responded

Thank you for choosing Lehigh Valley Acura for your service needs! We appreciate your five-star review. See you next time!

August 31, 2024

Lehigh Valley Acura has the nicest and respectful people who care about their customers. They take pride in their job. Thank you More

by jayjohnson75.jj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary-Lou Poe
Report | Print
Sep 03, 2024 -

Lehigh Valley Acura responded

Jay, thank you for the kind words! We're glad to hear our team at Lehigh Valley Acura made your experience a positive one. We appreciate your support!

August 29, 2024

Great communication about the whole process to get the car evaluated. The waiting time was acceptable More

by Luisjulc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie Carr
Report | Print
Aug 30, 2024 -

Lehigh Valley Acura responded

Luisjulc, we're glad to hear that the communication and waiting time met your expectations at Lehigh Valley Acura. Thanks for sharing your experience!

August 29, 2024

Excellent customer focused service. Took good care of me while car was in for factory recall More

by jesseh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie Carr
Report | Print
Aug 30, 2024 -

Lehigh Valley Acura responded

We're thrilled our team could deliver 5-star service! Thank you for being a Lehigh Valley Acura customer!

August 20, 2024

Lehigh Valley is a great dealership I have been going there for years. They are good people and very professional. More

by ealarcon101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Aug 21, 2024 -

Lehigh Valley Acura responded

Thank you for your loyalty and kind words! We're delighted to hear that you've had consistently positive experiences with our team at Lehigh Valley Acura. We are looking forward to serving you for many more years!

August 19, 2024

Always a pleasant experience at Acura Lehigh Valley. They are a grade A dealership. They will definitely keep my business. More

by StephanieK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Aug 19, 2024 -

Lehigh Valley Acura responded

Stephanie, we're delighted to hear you had a pleasant experience at Lehigh Valley Acura! Thanks for your continued support and kind words.

August 17, 2024

My first time at the service department and Mark Jungblut was very professional and efficient. A good experience. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jungblut
Report | Print
Aug 19, 2024 -

Lehigh Valley Acura responded

Mark, we're glad to hear that Mark provided you with a professional and efficient experience at Lehigh Valley Acura's service department. Thanks for the positive feedback!

August 15, 2024

Service dept efficient, courteous and caring. Rep obtained a Lyft ride to my home and again when it was time to pick up my car after service. More

by Winter hawk.
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk rep.
Report | Print
Aug 16, 2024 -

Lehigh Valley Acura responded

We're delighted to hear that our service department at Lehigh Valley Acura provided efficient and courteous care. It's great to know the Lyft rides made your experience even more convenient! Thanks for sharing this feedback!

August 15, 2024

Chelsea was a wonderful service rep for me during this recall which had me worried. She made my experience go well and explained everything in a way I can understand. She’s fast, smart and doesn’t take th More

by Tjrpt6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chealsie Carr
Report | Print
Aug 15, 2024 -

Tjrpt6 responded

I like a dealership that I can trust. Service Department is more important to me than the purchase deal. Coming from the mechanical services industry myself, I understand how important customer experience is. Returning for service to see familiarity amongst the team instills confidence and also trust. Key to customer loyalty. LHValley Acura has met my bar. If I see high employee turnover, it tells me the company sees their staff as expendable. Best I can tell, LHVA is solid.

Aug 15, 2024 -

Tjrpt6 responded

Great Job, overcame nature obstacles and restored my confidence in LV Acura.

Aug 16, 2024 -

Lehigh Valley Acura responded

We're delighted to hear that Chelsea provided excellent service and made your recall experience smooth at Lehigh Valley Acura. Thanks for sharing your positive feedback!

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