Internet sales director and her team are an excellent asset to the organization. The cancer is Mr. Alain Ruiz, Sales Manager, a bully with a bravado and rude approach to customer service and staff. He operates on intimidation of staff. When he does not like the deal negotiated by the internet sales staff, he throws every possible obstacle to shoot it down, including attempting to slander and disparage the customer by fabricating what he believes are facts. His business acumen is subpar and one that lacks the skills for sustainability in the industry. Customers deserve and merit better than this, regardless of outcome. Plenty of supporting documents about the above unpleasant, unnecessary and disparaging series of events serve as a testament to this cancer's despicable actions. Goodbye, Lehman Hyundai. Hello, Braman, Kendall, Homestead and Potamkin Hyundai. No, not Doral, as they are part of the same group.