Lehman Hyundai really surprised me with how they treated me when I took my Genesis in for service.
My service advisor was Alan Valdez. He was very professional. When I arrived to the dealership it was almost closing time and I didn't have an appointment, but Alan was able to take my car and get me in a loaner. The entire time my car was in the shop he communicated with me by phone and email. He broke down everything I was charged for and even saved the defective parts because he wanted to educate me on why the repairs needed to be made. I didn't get the feeling I was being oversold on anything. Alan was awesome!
When I picked up my car an "employee" held the door for me and assisted me in picking up my car. He then had the porter bring my car up for me. My car was way cleaner than when I dropped it off for service, but the "employee" said my car was washed the night prior and was dusty when I got there to pick it up the following day so he asked me if I had time for his guys to wash the outside again. Even though it was not dirty to me I said SURE! I asked the "employee" for his name because I wanted to let Alan know how well I was treated. The "employee" introduced himself as Arnold Solis... the service manager!
Alan Valdez and Arnold Solis both made my experience at Lehman Hyundai GREAT! I felt like I was a Bentley or Rolls Royce owner by the way they treated me!