Leif Johnson Ford Inc.

Let me start by saying I am fully reviewing my full experience. aspects were great. some ruined it for all. Sales/Financing - Amazing. Tom Bobb did a fantastic job with the sales portion and the f experience. aspects were great. some ruined it for all. Sales/Financing - Amazing. Tom Bobb did a fantastic job with the sales portion and the finance department was phenomenal. Tom Bobb is a very personable sales rep who makes sure you know what you are getting and takes time to explain value and features. Finance (I feel bad I forgot his name) took their time explaining coverages and warranties and made the process as smooth as buying a new car could be. I have purchased about 5 new cars in my life and this was one of the best experiences I've had. Parts/accessories - I ordered floor mats and some other accessories to go with the new vehicle - great ordering experience. The floor mats... eh. I should have went with weathertech instead of the ford branded ones but that was my call and I'll live with that decision. Weathertech feel much better quality for me, but they're mats and they'll do. Now here is where you need to stick with me because I am going to sound a bit diva-ish. Service - Today I went to pick up my plates, mats, etc. I went in around 4 on a Thursday - the dealership as you would expect was not busy due to the day of the week. My sales rep was off today and so was the accessories guy. One of the sales managers helped me get the mats and stuff. I was literally bragging to him that the process has been the smoothest I've ever had. Didn't offer to put the mats in - I can live with that absolutely. Wanted to vacuum out the floors before putting them in anyway. He did offer to put the plates on - but here comes the downfall. I asked about one of my key fobs - for some reason it wasn't working. I was 95% confident it was just a dead battery. Having bought the car two weeks ago I didn't test both fobs - and again. That piece is on me. He said that I needed to go over to the service department and they could help me out with it. Totally fine, get it. He also said they could put the plates on. Cool. Drive around the block back around to the service side - here's where things get a bit stupid. I go in the service office and there are a handful of guys there doing what I assume is paperwork - which is fine. One of the guys asks what I need and I explained I bought the car about 2ish weeks ago and one of the fobs doesn't work - likely a battery that needs replacing and if someone wanted to put my plates on that would be great otherwise I can just do that myself. He said. Sales sent you over here? Yes, they did. He said who is your sales guy? I said he wasn't there today but I just needed a battery for a key fob. He then said... well. if you want to go back around to our parts department they can sell you a battery and then come back over here and I'll put it in for you.. that would save you like 40 bucks. EXCUSE ME. I just bought this car... just gave your dealership a ****load of money and you'd really say something like that? What is going on here. So I said okay, I was hoping someone could just switch it out. Literally two week old car here. He said because my sales guy wasn't there it would turn into a we owe they owe thing... whatever the xxxx that means. and I said... okay so what am I supposed to do now? He said go around the block over to the parts people and get a battery and come back over and I'll put it in for you. (I remind you they're all just there. no customers in service at this time). I said okay, I'm probably not doing that but thanks. Got in my car and left. WHAT. IS. GOING. ON? I just gave your DEALERSHIP about 40K for a new car. Just because my sales rep isn't here means I get no help? On a very minor issue on a car that is about 2 weeks old? I left fuming. Told you it was a bit diva-ish. It's a battery. I will get my own battery and replace it. It's not a big deal. The big deal is no one here wanted to help someone who just spent a crapload of money. All this fuming and a bad review over what would have taken 10 min maybe. More

Good salesman. They were very patient and understanding of our needs and desires in a new vehicle. They were very patient and understanding of our needs and desires in a new vehicle. More

Pretty good other than signing a contract for 2. 9% interest and being contacted 4 days later being told that 2.9% wasn’t available in Texas…. What made the experience not so favorable was the fact 9% interest and being contacted 4 days later being told that 2.9% wasn’t available in Texas…. What made the experience not so favorable was the fact the “sales Manager” and finance guy could not explain the arbitrary provisions. The sales manager had to explain what it actually meant. All the sales Manager could come up with was they would need the vehicle back if I didn’t sign the arbitrary provisions. I had to return to the dealership multiple time because the first contract was screwed up when I was given the 2.9% interest rate More

Salesman was great but didn’t care for the man signing the papers with. He was in too big of a hurry, didn’t go over things he should have and spent too much time trying to sell me things I told him I did the papers with. He was in too big of a hurry, didn’t go over things he should have and spent too much time trying to sell me things I told him I didn’t want. When I say I don’t want it, I don’t want it. I almost walked out. More

This was my second purchase. I traded in the first vehicle I bought there. I would’ve gotten more had I sold it privately, but believe I got a decent price. I needed to buy a veh I traded in the first vehicle I bought there. I would’ve gotten more had I sold it privately, but believe I got a decent price. I needed to buy a vehicle that day and they made that happen. I had some questions afterwards for sales (pre-owned), and have not received a response, but will follow up in person asap. I’m not a numbers person and it was after closing, but I’m still unclear as to some of the aspects of the financing. Will follow up there too. Service was great (thanks Brandon!) when a sensor failed before I left the lot that night. I got a great rental (thanks to you too Juan!) and had my “new to me” vehicle back a few days later since it was a holiday weekend. I’m pretty sure I’ll be purchasing from Leif Johnson again, hopefully at a more leisurely pace next time. 😉 I appreciate the respect that went both ways. More

Drew made the process great for us. Everyone else was super helpful and overall this was one of the best experiences we had buying a car. Everyone else was super helpful and overall this was one of the best experiences we had buying a car. More