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Leif Johnson Ford Inc.

4.7

584 Lifetime Reviews

501 E Koenig Lane, Austin, Texas 78751 Directions
Sales: (512) 454-3711

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584 Reviews of Leif Johnson Ford Inc.

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June 02, 2018

"Warning!!!!"

- Truth be told

The dealership on Ben White is the worst dealership I have ever been to. We bought 2 cars at the same time. I was sold a car with a failed inspection. No one told me anything until I called wondering why my lisence plates were taking so long and my paper plates were expiring in a few days. They told me they could not register due to failed inspection. That was a shocker considering the sales lady we were working with told us she got the inspection done that morning but did not mention it failed... Both cars were delivered to us on empty and the excuse was the gas station they use was closed cause it was 8:00 when they finally finished everything. Which was a BS excuse cause they knew Saturday I was picking up the car Monday evening so they had all day to get the car done since I live out of town and I could not make it till that evening. I was also lied to about the warranty deductible I was told it was 200 when I questioned it, I was told there was no other option because I bought a used car...The standard ford warranty is 100...Well come to find out the 200 is the disappearing deductible which is great if you take it to their dealership it is 0 if not it’s 200. This is optional and I live out of town so why would I choose A 200 deductible instead of 100 knowing I would never take my car there for service. I ended up refinancing my car with my bank for a better interest rate And 400 cheaper gap insurance (same coverage) I canceled the gap I had with them in February. It is now June and I still have not received the refund. I keep getting conflicting stories as to why it hasn’t been sent to me...first it was sitting on someone’s desk and never sent it to the gap company to cancel, then it was sent to the credit union when I sent an email letting them know the car was paid off and gave them the address to send the check to. I also attached the letter from the credit union stating it was paid off. so why would you send it to the credit union? I decided to call the actual company that the gap was through. When I spoke with them they said they don’t have my vin or name in the system. So the dealership never even sent the paperwork to them. so I never had gap as far as they were concerned. This dealership is untrustworthy and incompetent! Please read all reviews including ripoffreport.com. You will see i Am not the only one who has had issues. Make sure you know they have a 7 day return policy too, they will not tell you that until you pass the 7 days, then you will be told it’s to late!

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Recommend Dealer
No
Employees Worked With
She’s not there anymore
May 28, 2018

"Buy a use car from Thomas"

- F150Guy

I found a GT500 at one of Leif Johnson used car lots, I had great experience with Thomas over at the Left Johnson new car lot in Austin when I bought my new F150. Being that Thomas worked at the new car lot, I didn't know if he would be able to work with me on a used car, or if he could recommend a someone from the used car lot. Thomas went one step further and had the car brought over to his lot, where I could meet him to look over the car and take it for a test drive. Again Thomas has a no pressure sale attitude, answer all my question on the car and the loan. Let me take my time looking it over, and test drive. The biggest issue I had was, there was no trade in, and after buying the car, I two cars to get home. I didnt even have to ask, Thomas offered to drive one of them home for me, and even caught a ride from there truck lot, so I didnt have to deal with the traffic back to his car lot and back home. Thomas makes the new or used car buying experience easy, and his willingness to go above and beyond to help his customer is why Leif Johnson will be the only Ford dealer I will every deal with, and why I will always look for Thomas for any new of use car purchase. Great experience all around, recommend Thomas every time for anything you need help with.

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Recommend Dealer
Yes
Employees Worked With
Thomas Almaraz
May 27, 2018

"old fashion"

- bobatpaa

could not have asked for better customer service--I grew up at a time when the customer was first in consideration for any business-I felt like that with Jeffery Smith

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Yes
Employees Worked With
Jeff Smith
May 25, 2018

"Great people to work a deal with. "

- Mahogany

Dennis is a great guy. He's a Lief Johnson on 183. My last three vehicles have been purchased from them. All three have me my monies worth of usage. Still driving number 2 and the new one is 3. They have quality vehicles at great prices. Unlike many dealerships they will shop around for s better interest rate yo get you onto the car or truck of your choice.

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Recommend Dealer
Yes
Employees Worked With
Dennis Williams
April 17, 2018

"Painless, Haggle-free purchase"

- kayakguy

They had the vehicle priced fairly, they were able to get me financed at a lower rate than I thought I would get! Sara is a gem! You're lucky to have her. I came to Leif Johnson Ford because of the good reviews and they're right. Process was painless and not your typical salesperson trying to push things on you. Oh and thanks Ryan and Eileen for your help too! Y'all were all professional and friendly

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Recommend Dealer
Yes
Employees Worked With
Sara, Ryan, Eileen
April 16, 2018

"Bought my lease car!"

- Prissy

I leased a Ford Edge 3 years ago and I love it! It only had 12,500 miles on it and Leo Light took care of the transaction. My daughter and my husband bought their cars from this dealership. They are fair and honest and will treat you right.

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Recommend Dealer
Yes
Employees Worked With
Leo Light
April 03, 2018

"Sara was my salesperson. She was a very positive person !"

- scubaden

My entire experience there was very good. They had the truck I wanted, Sara was great and not pushy at all. I made an offer on the truck and they took it. the finance guy was also amazing, we ended up joking back and forth through the entire signing process. The owners do seriously need to update the sales office, its pretty bad in there and does not reflect a professional atmosphere. But.. I don't hold that against the sales people at all. I have a few service issues that need attention on the vehicle so I will update my reviews after the dealership addresses all . Service after the sale we will find out.

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Recommend Dealer
Yes
Employees Worked With
Sara
March 26, 2018

"Great experience. Great Sales Staff"

- A. Manuel

I wanted to purchase a car but had few clues to give the salesman, Joe Gaffney. Joe was so patient with me as I looked over a number of cars until I found one that I wanted. No pressure, great listener, so patient. I was given a fair trade on my old car and the car I purchased was in the exact price range I was looking for. The financing staff worked to get me a interest rate that was successful. I am very satisfied with the car to date. Amy M.

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Recommend Dealer
Yes
Employees Worked With
Joe Gaffney
March 26, 2018

"Great Staff / Great Place to Buy"

- FordKing

Process went very smooth, told them what I wanted, they showed me what met my requirements. Picked the truck I wanted and worked out a fair deal. Bought my first new car from Leif Johnson Ford in 1984, several since and nothing has changed, always a pleasure.

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Yes
Employees Worked With
Melissa Martin and Thomas Almaraz
March 24, 2018

"Excellent sales experience excellent service after the sale."

- Metabo123

I had an excellent sales experience and I had an excellent service experience at your dealership. I would recommend this dealership anyone looking for a new or used car.

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Recommend Dealer
Yes
Employees Worked With
Joe Gaffney
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