Leif Johnson Ford Inc.

I recently brought my vehicle in for service to Leif Johnson due to the a/c no longer functioning. Randy Filippuzzi met me in the service area, noted the issue, and let me know he was on top of the iss Johnson due to the a/c no longer functioning. Randy Filippuzzi met me in the service area, noted the issue, and let me know he was on top of the issue. Luckily for me, I had a Ford Extended Service Plan to cover mechanical issues on the car so I was not terribly concerned at the time. I later received a call from Randy letting me know that they found the problem with the a/c, but there was also apparently an issue with the Ford service plan warranty coverage. My heart immediately sank. Randy and I discussed the issue, but since I was busy I told him I would simply try to come down to Leif Johnson that afternoon so we could take care of the situation. About 15-20 minutes later, Randy called me back to let me know that he and his supervisor called Ford directly to clear up the issue and get the repair back on track. No further action was needed from me. I cannot express how outstanding it is when someone takes ownership of a situation, and jumps in to make things right. In this day and age, there are so many places that have lost sight of true customer service. You know...the kind that you would give your close friends or family if they were coming to you. Randy not only demonstrated to me that he and the Leif Johnson service team know what true service is, but by looking at the "compliment wall" in the service area, he has done the same for a number of other people. It is a shame their stories are not on this board, as there are a few that are quite noteworthy, such as a situation in which Randy personally drove to a customer who was having car trouble at a local restaurant to help them out. If you are looking for a trustworthy dealership to bring your vehicle to, do not hesitate to bring your car to Randy at Leif Johnson. More

Wow....That's all I can really say after my experience at Leif Johnson Ford. These guys are AWESOME! If you really want to go to a dealer that will treat you right with none of the typical BS g experience at Leif Johnson Ford. These guys are AWESOME! If you really want to go to a dealer that will treat you right with none of the typical BS go see Darren Nichols, Steve Clark and Dave Christian. I initially inquired over the internet about a 2009 Chevy Cobalt SS and received a reply from Darren. Darren was extremely knowledgable when it came to the car sales process and was willing to work with all my needs and requests. He was very calm and did not try to pressure me at all. Very personable and a great guy. A+++ Steve Clark also assisted with my vehicle purchase and let me tell you, this guy will fight to get you the car you want in the price range you need. He knows vehicles very very well (especially Chevrolet's) and was a pleasure to work with. Finally, I finished up my deal with Dave Christian (finance manager). We had a great conversation throughout working through the paperwork. He was confident in his speaking and could answer all my questions concerning the documents. Way to go guys! More

When u buy they promise u certain things then when u come back they will only do half of what they promise. This was that last vehicle ill ever buy from any leif storem back they will only do half of what they promise. This was that last vehicle ill ever buy from any leif storem More

This was the best vehicle purchasing experience I've ever had. I had some correspondence through e-mails with Dee Yeo. I told her what time I would be there. She had the vehicle detailed and ready to ever had. I had some correspondence through e-mails with Dee Yeo. I told her what time I would be there. She had the vehicle detailed and ready to go before I completely committed to the purchase. Of course, the vehicle was in perfect shape for a great price, so I was happy to agree to buy. Everyone was friendly and helpful. In fact, Dee knew more about Fords than I do...which has never happened to me at a dealership before. I will be recommending Leif Johnson to EVERYONE! More

The Lief Johnson group were easy to deal with and the level of support for the Technology portion was a huge surprise. Wesley and Peter you both did a great job and made the process easy and enjoyable. T level of support for the Technology portion was a huge surprise. Wesley and Peter you both did a great job and made the process easy and enjoyable. Thanks. More

I was in the market for a Ford Edge since March 2013. Darren Nichols was very patient with me and kept in touch while I decided when I would be able to buy the Edge. I did find 2 of them online in the pr Darren Nichols was very patient with me and kept in touch while I decided when I would be able to buy the Edge. I did find 2 of them online in the price range and year that I was looking for and could afford. I call him when I was ready to make sure he was going to be working on the day I was able to get there. I have to say that I was VERY pleased with the way the whole situation was handled. The whole procedure was done in a timely matter. I would say that 3 hours was very good from the time I got there, to the time I left. Would I recomend Leif Johnson Ford and Darren Nichols? YES I would. More

The management and sales staff worked within my financial bounds to help me get the car I was looking at. I never felt pressured at all during my visit. bounds to help me get the car I was looking at. I never felt pressured at all during my visit. More

I worked with Arman in purchasing my 2012 Ford Flex, i must say it was the most painless experience of buying a car i have ever had, Arman made the whole process easy and it didnt take all day which was a must say it was the most painless experience of buying a car i have ever had, Arman made the whole process easy and it didnt take all day which was a big deal for me, i have been at car dealerships all day sometimes, Arman was awesome and i cant thank him enough. More

We had a great experience at Leif Johnson Ford ... We bought our car "online" and Brandyn was the first "salesman" to contact us from 5 different dealerships across Austin. He gave us the price before w bought our car "online" and Brandyn was the first "salesman" to contact us from 5 different dealerships across Austin. He gave us the price before we arrived, and the price didn't change when we showed up at the dealership... He also had the least expensive price for the "exact same vehicle" out of all the dealerships. They also have on-going workshops to help you learn all the features of the Ford Sync services, so that is helpful too. thanks! More

After hearing about so many bad experiences people have had when buying cars at dealerships, I was truly afraid about what might go down at Leif Johnson Ford. To ease my fear I started online first and ask had when buying cars at dealerships, I was truly afraid about what might go down at Leif Johnson Ford. To ease my fear I started online first and asked for a quote for a new Ford Fusion. One of the sales representatives, Wesley Staton, emailed me back rather quickly with great quotes. He even called to see if he could help me with anything else. When we talked on the phone, he wasn't pushy at all. I asked him a few questions about the car and he gave me straight answers which definitely eased my fear. Because of his friendliness, I definitely felt more comfortable going into the dealership. After doing my homework I went in knowing exactly what I wanted, and Wesley just listened and brought me what I wanted. He was very informative and helpful about what this car came with. When it came time to start the purchasing process, he was even more helpful. He tried to find the best deal for me with the incentives that were available with Ford, and found the best rates for my car loan. When Mr. Staton would leave for a bit and check on other parts of the buying process, other representatives from the Dealership would come by and just say hello and say thank you for coming in. If you are looking to buy a new Ford vehicle, I would definitely keep Leif Johnson first on your list. They have a great selection (much better than neighboring Ford dealerships) and the people working there are very friendly. If you are still iffy about the process, just try and look for Wesley Staton, one of the sales reps, and I know he will take care of you. More