Leif Johnson Ford Inc.

Drew was so awesome. He was so personable, listened to my needs and helped me get into the EXACT vehicle that I wanted. He was so kind and so eager to help. If I could gi He was so personable, listened to my needs and helped me get into the EXACT vehicle that I wanted. He was so kind and so eager to help. If I could give him TEN stars I would. He is a great asset to the Lief Johnson team More

I had the worst possible experience buying a car from Leif Johnson Ford: 1. Once an agreement was reached on the price, the Used Car Manager tried to renege on the agreement by trying to increase the p Leif Johnson Ford: 1. Once an agreement was reached on the price, the Used Car Manager tried to renege on the agreement by trying to increase the price by $2000. I had to remind him that this constituted a type of fraud. 2. Since I was going to fly-in from El Paso to pick the car, the dealership refused to pick me from Bergstrom airport which is not even 20 minutes away from the dealership. They had other important things to worry about. 3. I had a tough time getting anyone to pick-up the phone. I received a weird call from a random young woman looking for the salesman. She was questioning me about him. 4. No conversation was straightforward. I always felt like I was dealing with shady individuals. The Used Car Manager was always in a hurry. I kept asking him about any damage to the car. He kept saying that it was clean. Not sure what he meant by the car being clean. They seemed to be doing me a favor by selling me this car. 5. The managers (including the Finance Manager) seemed unfamiliar with how to sell a car out-of-state. How could this be? He said it will take many weeks to have the documents ready. I had to walk him through on how to do it. They used an online process to sign documents but the process is incomplete. You still have to physically sign some documents. 6. When I was not able to go to the dealership in person due to an accident, there was confusion about how to ship the car. They wanted me to pay for someone to drive it to El Paso and for me to pay for the person to fly back to Austin. In the end, they overcharged me for a transporter to deliver. 7. The entire time, the dealership personnel knew that this car was damaged, completely painted, and repaired. The passenger door and the hood clearly didn't close all the way correctly (as an example). These were obvious problems that they knew about but didn't disclose. The car also has hail damage. Instead, the dealership hid behind the vague Carfax that just stated minor damage. "All we know is what is in Carfax." Really? 8. They never sent me the title and a hard copy of bill of sale to get the car registered. All agreements amounted to "adhesion agreements" to try to protect themselves instead of working in an honest way with the customers. 9. In summary, due to the type of business practices and general incompetence of this dealership personnel, at least in the Used Car Department, I paid full retail price for a car that is damaged, poorly repaired and worth thousands less than what I paid for it. Thank you, Mr. Scott Tell. 10. If you are reading this review, thinking about buying a new or used car from Leif Johnson Ford, don't walk but run away. Find another dealer. These people are not just shady but they have no idea how to conduct business in modern times. More

my problem is with their sales manager. Gave me a fraudulent offer on my trade in. everyone else seems fine Gave me a fraudulent offer on my trade in. everyone else seems fine More

I hadn't known what to expect buying a new vehicle at a dealership. Felician Gobert at Leif Johnson is friendly, thorough, and patient, thoughtful in answering questions. He guided me through the entire dealership. Felician Gobert at Leif Johnson is friendly, thorough, and patient, thoughtful in answering questions. He guided me through the entire process, from the test drive to getting my now backup car home along with my new Maverick. I was not at all surprised to see so many positive reviews here for Felician. He clearly cares about his customers and seeing they are taken care of. Highly recommended. More

These gentlemen went above and beyond to make sure I was cared for; specifically in regards to finding the right vehicle for me, the financing, and even delivered my new vehicle to me. cared for; specifically in regards to finding the right vehicle for me, the financing, and even delivered my new vehicle to me. More

Drew was super professional and easy to work with. This was probably our easiest vehicle purchase ever. This was probably our easiest vehicle purchase ever. More

We worked with Felician Gobert and he fid an outstanding job of assisting with the purchase of our new vehicle!! He was top notch!! Way to go Mr. Gobert!! job of assisting with the purchase of our new vehicle!! He was top notch!! Way to go Mr. Gobert!! More

Salesperson Blake Kohler was very helpful in every aspect of buying the car. He made it easy and pain-free of buying the car. He made it easy and pain-free More

Felician went above and beyond for a lengthy period of time (almost 8 hours!) to ensure that we found the right truck AND deal for me. Truly grateful for him and the rest of the Leif Johnson team there! time (almost 8 hours!) to ensure that we found the right truck AND deal for me. Truly grateful for him and the rest of the Leif Johnson team there! More

I worked with Leo Light to get my first new truck (Maverick) and it was a great experience! He shared all the details of the truck and made the purchase process incredibly easy. I never felt pressure (Maverick) and it was a great experience! He shared all the details of the truck and made the purchase process incredibly easy. I never felt pressured to buy and he worked with me to be able to trade in my SUV. More