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Leikin Motor Companies
Willoughby, OH
130 Reviews
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Showing 130 reviews
March 21, 2013
On Oct.22/2012 at around 3:30pm, I pulled my 2004 Volvo xc90 into the service dept.I walked up to the Service desk, where Advisor David Leighty stood. He asked how could he help me.I said I needed 6 it xc90 into the service dept.I walked up to the Service desk, where Advisor David Leighty stood. He asked how could he help me.I said I needed 6 items repaired.David took my name and phone number and I came up on his terminal.I told him the sunroof is loose,rattles and leaks.I then told him that I had half a foot of water on the passenger floor,and under the pass seat.I told David that the Stereo Amp.is under that seat, and it will need to be replaced after they fix the sunroof.I told David to replace the Exhaust from the Cat.conv. on back.Now at #4) Order a Key and a remote.5)Replace the timing belt, water pump, thermostat and upper and lower radiator hoses. And finally I told David to fix the wiring for the Brake lights. I said I am in no hurry and as long as I have something to drive I'd be fine. David asked Cheryl if they had any cars, and she gave him keys to a 2008 Mazda.I said,why don't you put $4000 down so as your Tech is working on it,you've got money to work with. He then had me initial the loaner car agreement form, where he had put 0.00 charges and said if you're fixing all this, we should be able to take care of the loaner. I stood there for a few moments talking to Cheryl, who I have known for 15 years. David pulled the Mazda up, I got in and went on my way.I never saw ,or signed a repair order.A few weeks later, David called me, and proceeded to tell me what they found, and said we were at about $4400, with out the belt/pump service.He stated I needed $2000 for 2 modules to fix the stop lights.And loaner car charges.At that point I said STOP working on my xc90, and I now need a WRITTEN estimate, telling me EXACTLY what it would cost.I gave him my e-mail address. Two weeks later, I get a loose leaf notebook page with 5 items listed as Parts and Labor.Note:(I had 6 items).In the interim, I had Chemo, and had 4 strokes.I get Out of the Cleveland Clinic,get home and see he had picked up the loaner.I called David and he went dowm the list,and he said his Tech put the 2 modules in to fix the Brake lights, but it did not fix the lights, so his Tech checked further and found an open wire and now they work. He said he will not charge me for fixing the open wire! I said what about the $2000 in modules? He said that I HAD TO PAY FOR THEM! David charged me $110 to tell me that the Amplifier got wet.I told him we already knew that, and I asked you to replace it. Silence...David had charged me $963 for the loaner car which the loaner agreement (a WRITTEN CONTRACT) stated it would cost $0.00. David charged me for 3 seperate charges for anti-freeze on the SAME JOB LINE! $26 x 3. The parts dept. software should have caught that, flashed a notice stating that the part already exists, and asked you if you wanted to change the quanity.3 gallons mixed with 3 gallons of water, equals 24 quarts.WOW! it only holds 10 quarts.And that one job was 20% over the written estimate. I made it very clear. Tell me what it needs, I'll fix whatever you tell me,and I told him DO NOT LIE TO ME! I put the old $2000 modules back in and I reloaded the soft-ware.Brake lights work fine.We are now at over $8575.00, and my xc90 is still broke. No one went over the 8 pages of invoices with me, I never signed a repair order.But you must know where the real problem is at.It is in the parts dept.,when a Tech orders an electrical part,they are NOT allowed to return it.That puts the Tech, and the Advisor in a bad position. They are told to sell it anyway. My name is Kevin J Kroupa.I am a Master Volvo, Acura and Mer- cedes Technician.I am also a level L5 Instructor. I have written 3 books on Volvo repair. I am the founder of Karsinc. Keep Auto Repair Service in check.I have worked with Leikin's parts personal and at least 6 former Technicians, and when I asked each of the Techs why did you leave Leikin? The answer was always the same.They all wanted the customers to trust them and they didn't like being put in a position where they could not complain or suggest changes to regain that trust we so desprately need. More
by KevTech
Employees Worked With
David Leighty-Mike Bonitotti
February 04, 2013
Craig was fantastic snd got us in our dream car quickly and smoothly. A real pleasure to work with, we highly recommend Craig to anyone looking to purchase a new Mercedes! and smoothly. A real pleasure to work with, we highly recommend Craig to anyone looking to purchase a new Mercedes! More
by Mish1769
Employees Worked With
Craig Thompson
February 02, 2013
Craig provided detailed information on the model we were interested in and helped negotiate a price we were happy with. After purchase he spent much time explaining the features of the car. interested in and helped negotiate a price we were happy with. After purchase he spent much time explaining the features of the car. More
by richtes
Employees Worked With
Craig Thompson
July 01, 2012
Ken did a great job with us reviewing the car, taking for a test drive. Ken also did a good job explaining all the details around the car and other procedures associated with sale. It was nice that there w a test drive. Ken also did a good job explaining all the details around the car and other procedures associated with sale. It was nice that there was no high pressure sales going on through out the deal. Steve, also kept things going via emails and updates More
by jvpski
Employees Worked With
Ken and Steve
June 06, 2012
I bought a 1993 Lexus from Leiken and talked with Dave over the phone about the car. We completed the entire process over the phone and couldn't be happier with the entire process. I flew from Houston t over the phone about the car. We completed the entire process over the phone and couldn't be happier with the entire process. I flew from Houston to Cleveland, they sent a car to pick me up and deliver me to the dealership. The car was exactly what I expected from viewing the pictures on the internet and what Dave had described to me. Dave was a pleasure to deal with and definitely made the whole process great. Thanks for the great car and the experience. More
by edward196916
Employees Worked With
Dave Pecek
June 05, 2012
The process of finding/negotiating my desired vehicle seemed pretty simple from the start. However, I began to reconsider my decision to lease while waiting for the arrival (which was delayed) of the veh seemed pretty simple from the start. However, I began to reconsider my decision to lease while waiting for the arrival (which was delayed) of the vehicle at the dealership. I emailed the sales manager, Steve, that I no longer wanted to move forward with the deal. Not only did I lose my $500 deposit but I received an initial response that was less than friendly. That is the LAST dollar that dealership will get from me!!! (I guess I was right in my decision.) More
by toynateo
Employees Worked With
Steve
May 27, 2012
I am very pleased with the service I received from Ken Counselman. He was very patient with me and answered all of my questions and made me feel comfortable. Would recommend this dealership. Counselman. He was very patient with me and answered all of my questions and made me feel comfortable. Would recommend this dealership. More
by calvinwagner
Employees Worked With
Ken Counselman
May 04, 2012
Working with Craig at this dealership was a fantastic experience. He is extremely knowledgable about the cars!!! Buying a car through Craig was great experience. experience. He is extremely knowledgable about the cars!!! Buying a car through Craig was great experience. More
by Pbinggeli
Employees Worked With
Craig thompson
April 27, 2012
I purchased this vehicle from a private owner and it needed sevice on a Transmission Pilot Bushing. At the completion of this service I asked Mr. Thompson to assist me with a overview of the car(my firs needed sevice on a Transmission Pilot Bushing. At the completion of this service I asked Mr. Thompson to assist me with a overview of the car(my first Mercedes) Mr. Thimpson treated me like I had purchased a $100,000 dollar car( one day I will) I am a local Pastor and I speak to Thousand of people and will be recommending Mr. Thompson as a person to see when purchasing a Mercedes because of his warm engaging personality,his knowledge of the car(2000 S 500) and again the high esteem in which he engaged me. Thanks Chris and Leikin! More
by rcoffee
Employees Worked With
Craig N. Thompson
April 13, 2012
My experience at Leikin was very good and I especially liked Ken Counselman who sold me my new car. He was courteous, patient and had a fun sense of humor. He called to remind me to bring my title when liked Ken Counselman who sold me my new car. He was courteous, patient and had a fun sense of humor. He called to remind me to bring my title when I picked up my car and was very thorough in showing me all the dashboard systems. I look forward to many years in my new car and with Leikin. More
by mmm2535
Employees Worked With
Ken Counselman
