Leikin Motor Companies

Outstanding communications and salesmanship I bought my 2011 Porsche from them in September. The salesman I dealt with was Jordan Dengel over the course of about 3 weeks. I was a bit anxious a I bought my 2011 Porsche from them in September. The salesman I dealt with was Jordan Dengel over the course of about 3 weeks. I was a bit anxious about buying a car from another state sight unseen but Jordan was eager to answer any questions, sent me additional pictures of items I had specific questions about, and was even willing to get the car over to a local Porsche dealership for an independent pre-purchase inspection (unfortunately, the other dealer wasn't willing to do it). We ended up closing the deal just before I headed out of country for 2 weeks. Given the timeframe, Jordan and his sales manager worked with me to get them paperwork and a deposit to lock the car down until I got back home. Leikin gave the car a fresh oil change and detailed it beautifully before I picked it up. Jordan was unfortunately busy when I was able to fly in to pick the car up but they picked me up at the airport. Ken Counselman walked me through the paperwork and we took it out for a test spin before finalizing the sale. I was extremely impressed with the dealership in general and Jordan in particular. I was happy that their finance guy told me about the maintenance insurance options but didn't give me the hard sell on it. When I got the car home, I took it in for a post-purchase inspection and my local dealership was very impressed with how clean and well-maintained the car was. I'm so happy with the car that I probably won't be in the market again for quite a while but if I were, I'd have no problems working with Leikin again and would probably check their inventory online just to see if they had what I was looking for. More

Great Car, Great Dealership, Great Sales Staff I am just a normal person who tried to figure out what car to buy. I drove every SUV on the market. I promise I did not know anyone from Leikin Motors I am just a normal person who tried to figure out what car to buy. I drove every SUV on the market. I promise I did not know anyone from Leikin Motors; in fact it is farther from where I live than another Volvo dealer from my home who I did visit but they knew almost nothing about the car. I leased the 2016 XC60, fully loaded. I initially worked with one salesman but two other of his associates were cheerfully involved in showing me the car ( I went back three times to compare the car to the other SUV's I was considering) Each time the sales people were wonderful, no pressure, only wanted to answer and help with whatever information I needed to make my final decision. Once I leased the car they were patient as they taught me how to fully unitize the "bells and whistles" like the climate control, wi-fi, internet, programming and all the other necessary functions. I have been back several times for refreshers; each time they were happy to help and suggested they wash the car. My experience has been so positive that my friend just bought a XC60 from Leikin; she even lives farther from the dealership than I do. They offer valet but I have not yet used the service. So....Great Experience...Great Choice... First Class Sales Staff. More

A Dealership Worth the Drive I was looking at low mileage Mercedes sedans for my wife on the various car sites and came upon a nice C-300 at Leikin Mercedes of Willoughby. I had I was looking at low mileage Mercedes sedans for my wife on the various car sites and came upon a nice C-300 at Leikin Mercedes of Willoughby. I had done some shopping around in my area and hadn't found anything to my liking so I figured that I would make the 90 minute drive to Leikin . I am so pleased that I did! The dealership is very comfortable and clean and the cars are nicely presented. My salesman, David Pecek had the car parked right up front prior to my arrival and it had just been cleaned so that it would be easy to evaluate. After the test drive, I inspected the car more closely and it was nearly perfect except for a few minor blemishes that David assured the service department would remedy. The purchase price and amount of my trade-in was negotiated in less than an hour. With the help of the sales manager Michael Leikin, a fair deal was agreed too. He also was great to work with. When I went back two days later to pick up the car, it was just as David promised. The small marks had been corrected and the car was spotless with a full tank of gas. David did a wonderful job explaining all of the cars features to my wife (it's her car) and Michael came out to chat for a while. Overall, it was about the best car buying experience that you could hope for. I highly recommend to anyone considering a Mercedes that they make a stop at Leikin Mercedes of Willoughby and see what they have to offer! Paul M. Salem, Ohio More

superb service to traveller Had an issue with our Sprinter conversion while travelling through, Deb Criswell & entire service department went above & beyond taking exceptional ca Had an issue with our Sprinter conversion while travelling through, Deb Criswell & entire service department went above & beyond taking exceptional care of us. Friendly, helpful, and efficient. More

Highly recommend this dealership My husband and I had a wonderful experience purchasing a new Volvo from the dealership. Our salesman, Ken Counselman, was outstanding. Since we were p My husband and I had a wonderful experience purchasing a new Volvo from the dealership. Our salesman, Ken Counselman, was outstanding. Since we were purchasing the car from out of state, I wasn't expecting such a smooth process. From beginning to end, Ken made himself readily available to answer any questions/concerns we had. He went above and beyond. We were very pleased!! I would highly recommend, not only the dealership, but Ken Counselman as well. More

The Model in Which All Dealerships Should Operate Whether you like it or not, the automobile market has changed. With so much information readily available on the internet, the consumer is much more Whether you like it or not, the automobile market has changed. With so much information readily available on the internet, the consumer is much more knowledgeable which makes it increasingly more difficult for dealerships to pull out the smoke and mirrors. Leikin Motor Companies has done exactly what any business should be trying to do; evolve to meet the ever growing knowledge and expectations of the consumer. Our experience here was nothing short of perfection. Ken Counselman was available to our every need. His low pressure, yet upfront demeanor was very reassuring during the whole process. I couldn't have asked for a better person to work with on the purchase of this vehicle. He obviously takes great pride in his job and truly cares for his customers. Ken is the example that anyone in sales should attempt to mimic. The experience did not stop there. Not only was Ken a fantastic guide in purchasing our car, the Sales Manager stopped by and made sure to speak to us each time we visited. This did not happen at any other dealership, and was a really nice touch to the customer experience. The finance manager was also very up front and did not pressure us at all on any additional warranty options, but ensured we understood what was available. Ken and I were able to work out a lot of the decisions over email (at my preference), which made the buying process fast and easy. The buck does not stop at the purchase of the car. Leikin offers additional value following the purchase of your vehicle such as valet services, car washes, and loaner vehicles. Take it from me, these options are simply not available anywhere else. This review is a novel, only because our experience was worthy of nothing less. At the end of the day, the business that grows with the market will ultimately succeed. Leikin truly sets the bar. More

Fantastic experience - can't wait to do it again I had the pleasure of working with Ken Counselman leasing my second car from Leikin. After three years in a C30, I was ready for something a little di I had the pleasure of working with Ken Counselman leasing my second car from Leikin. After three years in a C30, I was ready for something a little different. Ken and I traded a couple emails and phone calls to discuss my needs narrowing the search. Took a trip up to the dealership that weekend to take a look at what they had to offer. Needless to say I had to look no further. Ken had the car I had in mind ready to go with all my requirement boxes filled. Traded in the C30 I was leasing and left with a new S60 that same day. It was seamless transaction from sales to finance. I could not be happier with my decision and will look forward to working with Ken when my next lease is up. More

Great Experience Ken Counselman made the car buying experience easy, and fun...he is a true professional and I highly recommend doing business with Leikin Motor Compa Ken Counselman made the car buying experience easy, and fun...he is a true professional and I highly recommend doing business with Leikin Motor Companies. More

Not your typical dealerhship Ken Counselman and the whole team at Leikin were very straightforward and honest throughout the entire process. No games, just a rare and genuine inte Ken Counselman and the whole team at Leikin were very straightforward and honest throughout the entire process. No games, just a rare and genuine interest in helping customers. It was very refreshing. More

Good Service from Ken Counselman Ken was very kind and sincere to my family! This was the very first experience with Volvo dealership. It was a nice experience overall! I would reco Ken was very kind and sincere to my family! This was the very first experience with Volvo dealership. It was a nice experience overall! I would recommend this dealership and definitely Ken Counselman. More