Leith Acura of Cary

I called the service department of Leith Acura in Cary, NC on 6-18-2013 at 11:12 am. Seeking help with my radio that isn't working after installing a new battery. I explained that my radio is reading an ER NC on 6-18-2013 at 11:12 am. Seeking help with my radio that isn't working after installing a new battery. I explained that my radio is reading an ERR code now. She said...just unhook the battery cables..wait 30 SECONDS and try again. I replied, I'm not comfortable doing that. She then asked if I had a friend that could do it...or take it back to whomever installed the battery. Lastly, she said..I can make an appointment for next week because we're booked this week. I am unpleasantly surprised at the level of customer service that was given. I called several weeks prior while being out of town with the same radio issue. The gentleman simply said...No problem. Call us when you get back in town or come by. It's simple to fix. Thus, resulting in my phone call today. At least one of your employees values customers. More

I took my 2007 MDX in for service because the A/C was shutting off and turning back on randomly when in use. While I was waiting, I browsed online and was able to find cases of other MDX owners having th shutting off and turning back on randomly when in use. While I was waiting, I browsed online and was able to find cases of other MDX owners having the exact same problems that I was having. They all seemed to say that the only problem was a bad relay that needed to be replaced, a relatively inexpensive repair. When the service writer came to speak to me, they gave me the exact answer that I hoped to hear, that it only needed a relay. No attempt was made to upcharge me for service that I didn't need. A month earlier during an oil change I was told that my battery was bad and needed to be replaced. The battery was still under warranty from another Honda/Acura shop closer to my home, so I didn't have the dealer replace the battery but I took it back where I bought the battery. They agreed that it needed to be replaced under warranty. It was a great catch by Leith Acura because the battery only had 2 weeks left on the 3 year free replacement warranty. They always do a great job washing my car for free when I request it. I could take my MDX to Leith Honda for service because they are always asking me at the Honda dealer to bring it there, but I gladly drive from Wake Forest to Cary to let Leith do all my maintenance. They have always done and continue to do a great job! I have had zero breakdowns after 130,000+ miles on my 2007 MDX. More

Very unhappy with this dealer. They did not seem to take me seriously, i traveled from a state away to view a car and was treated very badly. The dealer lied numerous times while in negotiation and was poin me seriously, i traveled from a state away to view a car and was treated very badly. The dealer lied numerous times while in negotiation and was pointed out on it. We did not come to an agreement and was happy to leave, they were very unfriendly and seemed to not care about customers. More

I read the other reviews on www.dealerrater.com for the Leith Acura dealership, and I think they are too harsh. I have a 2003 Acura TL that I originally bought from the Leith Acura dealership, and I have h Leith Acura dealership, and I think they are too harsh. I have a 2003 Acura TL that I originally bought from the Leith Acura dealership, and I have had it serviced at the dealership for 85 percent of the time since the time of purchase. I have been generally disappointed with the service I received when I went elsewhere. When I had a persistent problem with the new tires (put on by tire store elsewhere in the area), the Acura service manager rode in the car with me to help pinpoint the exact nature of the issue. Most recently when I had my brakes checked out on an extremely busy Saturday morning, it took longer than the service adviser had estimated. But he gave me $$$ off for having to wait longer than anticipated. I plan to buy another Acura in the next few years, and I'm sure I'll be back at Leith Acura. More

I will never use this dealership again. Emailed back and forth with Mike Mitchell numerous times before coming in to purchase a new 2012 Acura TL and was given a price quote via email. When I came in to pu forth with Mike Mitchell numerous times before coming in to purchase a new 2012 Acura TL and was given a price quote via email. When I came in to purchase the car, was told the price quote was "wrong" and that they couldn't do it. Mike Mitchell showed no remorse at all, would not take responsibility for the "wrong" price quote, and acted incredibly unprofessional. Needless to say, we went about 20 minutes away and purchased the car from Performance Acura in Chapel Hill for the same price that was "wrong" according to Mike Mitchell. My family has owned numerous Acuras but we will never be setting foot in Leith Acura again. More

I've been to Leith twice for recall service. The recall repairs were acceptable. On both visits the service advisor tried to sell services that were not necessary (to the tune of over $1000.) Rather than d repairs were acceptable. On both visits the service advisor tried to sell services that were not necessary (to the tune of over $1000.) Rather than diagnose a complaint about a whine from the engine compartment, the service advisor suggested replacing the power steering pump, the timing belt and water pump. I took the car to a private mechanic who replaced the $40 idler pulley that was causing the whine. I will not be back to Leith. I like Acura and I'll go the extra miles to Performance in Chapell Hill when it's time for a new Acura. More

The worst in terms of customer service that I have experienced recently. The management team seems greedy and seems to want to nickel and dime the customer. Their greed makes them stubborn and oblivio experienced recently. The management team seems greedy and seems to want to nickel and dime the customer. Their greed makes them stubborn and oblivious to making customers feel welcome and comfortable. The sales guy Kerry went to bat for me but was shut down repeatedly by the greedy and unseasonable business manager and the management team. More

I bought a certified used 2005 Acura RL. When I got the car it was still kind of dirty inside and the dashboard guage lenses had scratchs all over them. I had to use Meguir's Plastix to get them out. The car it was still kind of dirty inside and the dashboard guage lenses had scratchs all over them. I had to use Meguir's Plastix to get them out. The car was supposed to be detailed, but really it had just had a simple wash. Also, they left the old car mats in it when they promised to give me new ones. I called the dealer several times, but the salesman never called me back and neither did the sales manager. A few weeks later when I took the car in for rattles, and I went to the manager and demanded the new floor mats that were promised to me or credit for value of mats promised to me. I did finally get the new mats. Once you buy the car from them, don't expect anything else from them. Not the customer service you expect from a luxury car dealership or any dealership for that matter. On top of that, Acura refused to pay for the rattles and the dealer didn't offer to pay to fix them. The rattles are so common they have a fix for them, so I know I am not the only one who had this complaint. At this point, I had only owned the car for a few weeks and this was a certified used car. Acura warranty department said it was a cosmetic issue. I didn't realize you could hear cosmetic issues. After calling Acura and complaining for several hours, Acura Customer Service finally agreed to pay for it. I will never buy anything from Leith again and I will never buy a certified Acura again b/c it was a complete waste of money. The service department did fix the rattle and they were friendly about it, but for me this was a truely terrible customer service experience. In my opinion Leith should have taken care of this. More