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Leith BMW - Service Center

Raleigh, NC

4.3
38 Lifetime Reviews Review Dealership

38 Reviews of Leith BMW - Service Center

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June 21, 2020

"The sales experience at Leith was professional, friendly..."

- Jdiab

The sales experience at Leith was professional, friendly and efficient. Harry Helmer was great to deal with, engaged, responsive and supportive before, during, and after the sale. Very good overall experience at Leith, would repeat and recommend. Service has been consistently excellent, Jermaine Brodie and Mark Aliano provide outstanding customer support.

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Recommend Dealer
Yes
Employees Worked With
Jun 22, 2020 -

Leith BMW responded

Thank you for working with us at Leith BMW. It made our day to hear that our team always takes such great care of you. We look forward to seeing you next time!

January 31, 2020

"Not knowledgeable mechanics!!!! "

- galya1999

AWFUL experience! I brought my car in to fix oil leak, they charged me $900.00 and it still leaks oil!! Not knowledgeable mechanics!!!! GIVE ME MY MONEY BACK I DO NOT WANT YOU TO REPAIR MY CAR ANYMORE!

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No
Employees Worked With
August 26, 2019

"Excellent Service Department. Jason is wonderful"

- Sheri

I was having an issue with my BMW. When I drove up, the most wonderful woman greeted me. She was an incredible nice woman, and on a Monday morning! Jason in the Service Department was equally awesome. I thought I would need to use my extended warranty, but fortunately it was an extremely minor issue. Jason was extremely professional, and I so appreciate his honesty and professionalism. I will never hesitate to use Leigh BMW Service Department.

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Yes
Employees Worked With
Other Employees : The “lane helper” who greeted me. Unfortunately, I didn’t get her name.
Aug 26, 2019 -

Leith BMW responded

Hi Sheri - We are so glad to hear that your BMW is running smoothly after your visit with us at Leith BMW! We especially love that you were welcomed to our dealership with five-star service and that Jason took great care of you. Thank you very much for the many kind words. We look forward to serving you again!

June 22, 2019

"Efficient, attentive and courteous"

- Bmwdriver

Quick check in by service department within seconds of my arrival. Great on site waiting area. Estimated time for service was accurate, and the check out was fast and easy. Overall a 5 star experience.

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Yes
Employees Worked With
Jun 24, 2019 -

Leith BMW responded

Thank you so much for posting about your service experience at Leith BMW! We really appreciate your positive feedback about our service and facilities. Hope to see you for your future auto service needs.

June 12, 2019

"Excellent first service"

- jagillan

I recently purchased a new to me 2017 M4 which I knew had an open recall. I scheduled the recall service and a loaner car. Maurice Bryant and the team at Leith did a fine job in this my first visit. The repair was made as promised, the loaner was there when I got there and my vehicle out and ready when I returned. Plus, the recent implementation of texting makes communication a breeze.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Maurice Bryant
Jun 12, 2019 -

Leith BMW responded

Thank you for your review of Leith BMW! I'm happy to read of your interaction with our service department and we work hard to make our customers happy every day. I hope you are enjoying your 2017 BMW M4 and thank you for your business!

March 26, 2019

"Top notch service center at Leith BMW"

- Jim8

We have known Mark Aliano for about 9 years now, from the time he was our service advisor. I don't think that any other service person I have known is as responsive as Mark, and his colleagues in service reflect that positive attitude and customer focus. I would also like to endorse David Malette in sales. Of the 8 BMW vehicles we have owned, all 5 purchased in Raleigh (after we moved here) were from Leith, and four of those five were bought through David Malette. He knows the cars and features and has a remarkable memory on the history of what we, the customer, like to see in a car. Leigh is fortunate to have people such as Mark Aliano and David Malette.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Mark Aliano
Mar 26, 2019 -

Leith BMW responded

Hi Jim - We are fortunate to have you as a loyal customer! It means the world to us to hear your kind words about Mark and David. We are thrilled that you can depend on them for all your auto service needs and a five-star experience. Thank you so much! We look forward to serving you for years to come at Leith BMW.

March 11, 2019

"Poor quality work"

- PeteS

While our sales experience with Leith was excellent, the service we have received on our cars since then has been sub-standard. Critical work has been missed, one of our cars suffered damage - in short, given the prices that BMW charges for maintenance, the value that we have received has not lived up to those prices. Moreover, a call to the service manager to discuss these issues went unreturned. I can say that they are far superior to the old Performance BMW (now BMW Southport), but only because Performance was an unmitigated disaster. I believe you can do better elsewhere for service on your BMW.

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No
Employees Worked With
Mar 26, 2019 -

Leith BMW responded

Pete - It's saddening for me to read that you've been disappointed with our service department. I truly apologize that repairs on your vehicle have been missed and that your call went unreturned. I'd like the opportunity to set things right, would you please call me directly? Thank you, Kelly Barbour - Service Manager - 919-876-5432 ext #2267

October 29, 2018

"Scheduled service."

- LarryD.

Excellent service as always. I am only able to schedule service on Saturday and the staff was very considerate of my time handling all requests. Thanks to Kelly, Jason and Mark.

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Yes
Employees Worked With
Other Employees : Mark Aliano
October 26, 2018

"Terrible service experience. "

- dgh856

I recently bought a 2008 M3 (not from Leith BMW) that needed some service upon purchase for long cranking time. I don't know if this whole fiasco was because I didn't purchase the car from Leith BMW and they don't like working on cars that they don't sell, or if I just had a bad experience. My service advisor was Jermaine Brodie. The car was brought in on a Thursday morning, and I was assured that it would be in the service bay by 1:00 that afternoon. Fast forward to 6:30, and I get a text message (not a phone call) from Jermaine stating that they had fallen behind, and that he wanted a different service tech to look at the car, so it wouldn't even get started on until Friday. I texted back to tell him that was fine and asked him politely to keep me updated. Therein lies my main complaint: other than that initial text and a few later the next week, I had ZERO communication from Jermaine about the status of the repairs on my car unless I called him at his desk out of frustration. Most of the time, he wasn't even at his desk to answer the calls, so I had to dial the main service number and ask the service receptionist to go and find him and put him on the phone. This was very frustrating, as I had no idea what was going on with the car for the better part of two weeks. That's my next complaint. What was supposed to take a maximum of two or three days turned into almost two weeks, during which I had to get a rental car and extend the rental period twice. This was because I was promised twice that the car was being worked on and would be ready soon. They had to order a new fuel pump and wait over the weekend for it to be delivered, and when it finally was delivered, the service tech called out sick. My final and most troubling complaint is that the repairs they did didn't even solve the problem I had come in with, which was an excessively long crank. Not only is the car still doing this, it now shows a "Service Engine Soon" light. It's almost as if they didn't do any kind of diagnostics on it at all, and simply decided to replace the most expensive part they could think of. All this from BMW, who touts themselves as a higher-end luxury brand. I might half expect this kind of treatment from a rural Honda dealership, but not a BMW dealership in the state capital. Overall, my experience was very disappointing and frustrating, and I would not recommend this dealership for service or repairs to anyone, particularly if you bought your car at a different dealership.

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No
Employees Worked With
July 20, 2018

"The Ultimate Customer Service Experience"

- Pirate87

Earlier this year Barry Frucht worked with me to find the exact BMW 540i I was looking for. Three months in and my new Beamer was damaged by a piece of flying debris on the Interstate. Cameron Cunningham and the service team at Leith stepped right up, advised me on the best options, executed on their promises as promised and returned my new BMW looking and performing just like the day Barry Frucht handed me the keys. I’d recommend Leith, Barry Frucht and Cameron Cunningham to anyone looking for “The Ultimate Driving... and Customer Service Experience!”

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Cameron Cunningham
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