I recently bought a 2008 M3 (not from Leith BMW) that needed some service upon purchase for long cranking time. I don't know if this whole fiasco was because I didn't purchase the car from Leith BMW and they don't like working on cars that they don't sell, or if I just had a bad experience.
My service advisor was Jermaine Brodie. The car was brought in on a Thursday morning, and I was assured that it would be in the service bay by 1:00 that afternoon. Fast forward to 6:30, and I get a text message (not a phone call) from Jermaine stating that they had fallen behind, and that he wanted a different service tech to look at the car, so it wouldn't even get started on until Friday. I texted back to tell him that was fine and asked him politely to keep me updated.
Therein lies my main complaint: other than that initial text and a few later the next week, I had ZERO communication from Jermaine about the status of the repairs on my car unless I called him at his desk out of frustration. Most of the time, he wasn't even at his desk to answer the calls, so I had to dial the main service number and ask the service receptionist to go and find him and put him on the phone. This was very frustrating, as I had no idea what was going on with the car for the better part of two weeks.
That's my next complaint. What was supposed to take a maximum of two or three days turned into almost two weeks, during which I had to get a rental car and extend the rental period twice. This was because I was promised twice that the car was being worked on and would be ready soon.
They had to order a new fuel pump and wait over the weekend for it to be delivered, and when it finally was delivered, the service tech called out sick.
My final and most troubling complaint is that the repairs they did didn't even solve the problem I had come in with, which was an excessively long crank. Not only is the car still doing this, it now shows a "Service Engine Soon" light. It's almost as if they didn't do any kind of diagnostics on it at all, and simply decided to replace the most expensive part they could think of.
All this from BMW, who touts themselves as a higher-end luxury brand. I might half expect this kind of treatment from a rural Honda dealership, but not a BMW dealership in the state capital.
Overall, my experience was very disappointing and frustrating, and I would not recommend this dealership for service or repairs to anyone, particularly if you bought your car at a different dealership.