Leith Volkswagen of Cary

I recently purchased a car from Leith Volkswagen in Cary, and I could not be happier with the way I was treated. Jerame, the sales manager, was very helpful in answering all of my questions regarding the Pa and I could not be happier with the way I was treated. Jerame, the sales manager, was very helpful in answering all of my questions regarding the Passat, and he did so without pressuring me to buy the car on the spot. I really appreciate the way I was treated, and I'll definitely be back to Leith Volkwagen in Cary to buy my next car. More

My husband and I went to Leith VW in Cary to look for options on lowering our current payments. We had a pleasant experience with Jason Walker up until we asked if we could have our keys back after they options on lowering our current payments. We had a pleasant experience with Jason Walker up until we asked if we could have our keys back after they apprised our trade-in. We thanked them for their time and told them we wanted to take the night to think about the offer. They came back with a lower offer, but not our keys. At that point we were already there for 5 + hours. We have a toddler that started to lose it and so did we. We asked if the offer would still be there tomorrow we would like to take the night to think about it and if we could get our keys. We felt very pressured and still were not given our keys. Sadly we said yes to the not so good deal in order to leave. We did not feel comfortable about it and very pressured. The very next day we drove an hour and half back to the dealership to try and work something out and dealt with inconsiderate Sales Manger, Jack. I basically begged and pleaded because our family was taken advantage of. Jeremy Jones the General Manger, Jack the Sales Manager were not willing to consider anything. We made multiple attempts to pay them fees or them to keep the deposit, but sadly we fell for their trap. We called VW of America to verify if the dealership can terminate the paper work before it is final and they said dealership can take a vehicle back as long as the Title Paper work is not processed (which it was not). They said it would be up to the GM and Sales Manger. Leith VW General Manager said he would not unwind the deal. They had to make their quota. We are a hard working honest family that they took advantage of. All we wanted to do was help our family and they screwed us over. For the last 8 months my husband has served our country in Afghanistan. I would have hopped that people would have tried not to screw us over after he put his life on the line to protect them. Needless to say we feel dumb for falling for their sales tricks and we will not give Leith VW of Cary anymore business. Oh and they totally forgot to give me my keys. After we were about to leave I remember and told them I needed them cause my house and work keys were on there. Finally got them back. More

I have purchased and leased cars from this dealership, and will continue to do so in the future. The staff is great, and are always willing to help no matter the reason I visit the dealership. and will continue to do so in the future. The staff is great, and are always willing to help no matter the reason I visit the dealership. More

My Wife and I bought a Tiguan at Leith Volkswagon and were very pleased with the service. They found the color car we wanted with all of the options we were looking for. Mr. Jones was very helpfull and were very pleased with the service. They found the color car we wanted with all of the options we were looking for. Mr. Jones was very helpfull and professional in closing the deal and making it a smooth and quick process. I will refer others to this dealership and will return when the lease on our other car is up! More

Misleading and neglegent in listen to customer and Misleading and neglegent in listen to customer and improperly submitting paper work to the customer and to Financial Institutions in a proper and pro Misleading and neglegent in listen to customer and improperly submitting paper work to the customer and to Financial Institutions in a proper and professional manner. Costing the customer 1000's. Would not even ackowledge repeated request to return calls or attempt to appease the customer and MORE More

I had mentioned very early on that I was just interested in "looking" at cars so I could weigh my options and then make an informed decision. Alan's manager (an old guy, I forget his name now) was very unde in "looking" at cars so I could weigh my options and then make an informed decision. Alan's manager (an old guy, I forget his name now) was very understanding and initially showed a couple of cars. But since he was not the actual sales guy, he asked us to wait so he could find someone who was free to work with us. We waited a good 45 minutes and nobody turned up. The girl at the reception desk had no knowledge of what was going on either. When we inquired with her about the availability of a dealer, or if we should wait, or if we should setup an appointment for a later date and come back, her answer always was "I don't know". She was more like just a dummy placed there. Finally when we were about to head back, Alan came to us. He was very curt and, not at all friendly. That is not what you expect to be treated when you are planning to put down so much money or do business with them. And then on, he started pushing us into buying the car right away, when he was clearly informed that we were "scouting" for options. Since it was about closing time, we even suggested we stop for the day and that we would definitely come back the following day. But he was like, "oh, no don't worry about time, we got plenty!". Despite us making several attempts to escape his pushy demeanor, he persisted. Finally when we openly mentioned, again, that we would think about it, his finance manager walks to us and talks very rudely, and almost literally chucked us out. HORRIBLE EXPERIENCE. More

Very nice experience negotiating purchase of a car through Leith VW in Cary. Car was delivered and we are very happy with the car and entire process and would recomend Leith VW. Special thanks to Mark through Leith VW in Cary. Car was delivered and we are very happy with the car and entire process and would recomend Leith VW. Special thanks to Mark Bertrand for handling everything throughout the process. More

Service Manager Rusty Carter and Tina Jastrow, Service Advisor, were both very attentive when I discussed my concerns about the High Pressure Fuel Pump on my Jetta Sportwagen TDI. Both earn high marks f Advisor, were both very attentive when I discussed my concerns about the High Pressure Fuel Pump on my Jetta Sportwagen TDI. Both earn high marks for customer service! The Service Tech, Jordan, was very helpful in letting me observe the fuel filter change, and showed me the oil (507.00) he was going to use for the oil change. This was my first visit to Leith VW, and I'll recommend them to my "TDI Buddies", who (like me) are cautious of dealer service departments. More

I have been dealing with Leith since they opened in 2003. I have purchased or leased four cars from them and had those four plus a 5th VW serviced there. The sales experience is like any other dealer with I have purchased or leased four cars from them and had those four plus a 5th VW serviced there. The sales experience is like any other dealer with the back/forth hassle but I expect that - Troy made it less of a hassle and has gone out his way for me each time I've leased a car from him dealing with the company I work for that leases me the cars. Service - yes they try to upsell you. Every dealer does - but Leith is not as aggressive about it like the other local dealer Southern States is. It's up to you as a consumer to know what your car needs and in the defense of Leith they have not tried to tell me I need extra stuff to keep up the warranty - Tina and Rusty the service manager are completely honest with me about this sort of stuff. I tell them to do it by the manual and they do it by the manual. When I have had warranty issues they have really gone to bat with VWoA for me as well...they essentially replaced every soft part of the interior of my Beetle when the sunroof leaked under warranty and a nasty mildew took root in the interior. They gutted the car, replaced the soft parts (except for the leather seat covers themselves) and got it back together with no rattles and at zero charge to me, keeping me in a loaner car for the duration. More

I bought a Jetta from Leith VW several years ago. Ken Hall was extremely knowledgeable about Jettas and cars in general. He also seemed honest and trustworthy, not a sneaky, shark-like car salesman. B Hall was extremely knowledgeable about Jettas and cars in general. He also seemed honest and trustworthy, not a sneaky, shark-like car salesman. Because of my good experience with Ken, I decided to take my car to Leith VW for the regularly scheduled maintenance. The people in the service department were polite, friendly, and never tried to persuade me to have additional work done on the car. This is unlike my experiences at other dealerships. Later, I traded the Jetta in for another car, which I regretted. So I returned to Leith and asked for Ken. He remembered me and worked patiently to arrive at a deal I could afford. Unfortunately, it turned out to be the wrong time financially for me to buy a car. When I do buy my next car, I'll definitely return to Leith VW and work with Ken. More