Leith Volkswagen of Cary

Do not trust this dealer! They do not stand behind their products! I had a 5 year warranty on a car and called service to schedule an appointment two weeks before my warranty They do not stand behind their products! I had a 5 year warranty on a car and called service to schedule an appointment two weeks before my warranty expiration date. They scheduled service for the VERY NEXT DAY AFTER my 5 yr warranty expired. I asked if there was any possible way to schedule sooner, they said no, that was the soonest available appointment, so I scheduled the soonest available, thinking they would honor the warranty, since the issue was reported, recorded, and scheduled TWO WEEKS in advance of the expiration. By the way, other dealers were also booked up and unable to schedule appointments sooner. When I arrived, they said I would have to pay everything out of pocket! Maybe it was just a coincidence that the appointment was scheduled for the very next day after the 5 yr expiration. What I know for sure is that the decent thing to do would have been to honor the warranty since they were unable to schedule sooner. I tried speaking with the dealer’s general manager, but he would not budge, saying he would consider working with me if I had spent more money at his dealership in the past. I had my car serviced there before, but he said that since I did not regularly service my vehicle there, he didn’t even consider me a customer! What does that have to do with honoring a five year warranty that was built into the purchase price of the vehicle? I really wanted to believe that Volkswagen moved past their greedy, profit-crazed culture that came to a head with the huge international scandal a few years ago. But clearly, they still prioritize profits over people and integrity. More

Very helpful and informative. They answered all of my questions and got me into a car that met all of my needs at a price that met my budget. They answered all of my questions and got me into a car that met all of my needs at a price that met my budget. More

Great laidback experience from the minute we walked into the door. The entire process was painless and quick. the door. The entire process was painless and quick. More

Really easy to work with and enjoyable staff, walked away with a car I was very happy with. Thank you to Gerald, Faisal and Mary! with a car I was very happy with. Thank you to Gerald, Faisal and Mary! More

Gerald was super helpful and able to answer all our questions. I highly recommend him and Leith VW of Cary! questions. I highly recommend him and Leith VW of Cary! More

Gerald provided excellence customer service, was knowledgeable about the car I wanted to buy, and was extremely kind and considerate of my time. I would recommend him to anyone interested in buying knowledgeable about the car I wanted to buy, and was extremely kind and considerate of my time. I would recommend him to anyone interested in buying a VW. Thank you so much!!! More

Leith volkswagen is a very fine low pressure dealership . all employees are very nice and pleasureable .it was my pleasure to have christy suh assisting me with my purchase. Christy made my purchase a snap . all employees are very nice and pleasureable .it was my pleasure to have christy suh assisting me with my purchase. Christy made my purchase a snap . More

The process was exceptionally easy, and everyone was more than willing to help in any way possible. than willing to help in any way possible. More

Our salesperson Gerald was fantastic! So real, and not at all pushy. He really made us feel comfortable and made the whole process easier to bear. So real, and not at all pushy. He really made us feel comfortable and made the whole process easier to bear. More

Christy was super easy to work with and made the car buying process a breeze. She took the time to explain things to me and gave me the chance to ask questions. Christy was super friendly and easy to buying process a breeze. She took the time to explain things to me and gave me the chance to ask questions. Christy was super friendly and easy to talk to. Will definitely recommend Christy to my friends and family and will be back for my next VW! More