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Leith Volkswagen of Raleigh

Raleigh, NC

4.8
768 Reviews
We at Leith Volkswagen of Raleigh are proud to offer one of the most popular automotive brands available. Volkswagen has a long-standing reputation for efficiency, reliability, and safety. Our experienced sales staff is happy to help you find the perfect new or pre-owned vehicle to fit your lifestyle. As a member of the 33-dealer Leith Automotive Group, Leith Volkswagen of Raleigh's staff has devoted themselves to excellent customer service. We also carry a large inventory of manufacturer-approved parts and accessories so we can maintain or repair your vehicle quickly and get you back on the road. We have the largest selection of new and certified pre-owned Volkswagen vehicles, as well as over 2,500 quality pre-owned vehicles available in the Leith network.99
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4005 Capital Hills Dr

Raleigh, NC

27616

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Showing 768 reviews

August 03, 2021

Very bad experience with the service dept. Final cost was much higher than initial quote. I'm not sure if it's because of the disconnect between part's and the service department or lack communication o More

by rdj6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Larry
Aug 18, 2021 -

Leith Volkswagen of Raleigh responded

I'm so sorry to read about your experience. We want to provide accurate estimates and I can understand why this would have been so frustrating. I would like to look into the details of this situation to make sure it's addressed, but I won't be able to find your contact information from this review. Please consider sending me an email. Thank you, Adam Ridge - Service Manager - adam.ridge@leithcars.com

July 30, 2021

George was absolutely amazing to work with! He went the extra mile and made my family and myself very confident and happy! I would and will by my next car from here again More

by Ltleak89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George House, Max Alexander
Jul 30, 2021 -

Leith Volkswagen of Raleigh responded

Thank you for taking the time to share your experience so others can see what it's like to be a guest at Leith Volkswagen of Raleigh! Providing an excellent customer experience is our number one priority, so we are thrilled to hear George went above and beyond to assist you and your family. Enjoy the new ride!

July 28, 2021

Great experience overall, great service. George was very proactive and helpful throughout the whole process and getting the car was easy and am v satisfied. More

by Ejberntsen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George House
Jul 28, 2021 -

Leith Volkswagen of Raleigh responded

It is terrific to hear that George and the team gave you a five-star experience! Thank you for trusting Leith Volkswagen of Raleigh with your business and safe travels in your new car.

July 28, 2021

George was and continues to be terrific. He’s a hard George was and continues to be terrific. He’s a hard worker down to polishing the spots on the car that the car wash missed. When I had an issue wi More

by GT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerome, George House
Sep 08, 2021 -

Leith Volkswagen of Raleigh responded

While I'm delighted you enjoyed working with our team, I'm sorry to hear about the issues with your vehicle. I also sincerely apologize that you felt misled during the finance process and can assure you that is never our intent. In fact, we pride ourselves on delivering a fair and straightforward buying experience. I will make a note of this feedback so we can work to improve our practices moving forward, but I'd also appreciate the chance to have a conversation and address your concerns directly. Please consider giving me a call when time permits. Best, Said Raouz - General Sales Manager - 919-828-0828

July 27, 2021

Troy was very helpful, he gave us information and allow us to look around at our own pace. He made the buying experience very stress free! More

by Ruben
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Haynes, Max Alexander
Jul 27, 2021 -

Leith Volkswagen of Raleigh responded

Hi Ruben, Thanks so much for taking the time to leave Leith Volkswagen of Raleigh a review. We're glad that Troy was helpful and that he made your experience pleasant. See you next time!

July 27, 2021

Only one negative. We received only one key. We would like another key. Michael was professional knowledge able and caring. No pressure no hassle he listened More

by mpridgeneps
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Trajtman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Gorzkowski
Jul 28, 2021 -

Leith Volkswagen of Raleigh responded

Thank you for sharing your feedback and letting us know that Michael was great to work with! I'd be more than willing to discuss any outstanding concerns regarding your purchase. Please give me a call at your convenience. Said Raouz - General Sales Manager - 919-828-0828

July 27, 2021

The price of my car was reasonable and Michael G. was great to work with. Test driving went well and the ease of purchasing was relatively simple. More

by Mikayla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Trajtman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Gorzkowski
Jul 27, 2021 -

Leith Volkswagen of Raleigh responded

Mikayla - we're glad we could make your purchasing experience a positive one! Thank you for taking the time to review us - we hope to see you back at Leith Volkswagen of Raleigh again soon!

July 27, 2021

Our experience with Leith Volkswagen of Raleigh was nothing less than amazing. Our Sales Guy Troy was absolutely wonderful to work with. He was a laid back kind of guy and made our experience as hassle More

by Sherman Collins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Haynes
Jul 27, 2021 -

Leith Volkswagen of Raleigh responded

Hi Sherman - We can't ask for better feedback than this! It's wonderful to hear that Troy made it easy for you to get into your new vehicle. Congratulations! All of us at Leith Volkswagen of Raleigh appreciate your business and kind review.

July 17, 2021

We were in a pinch to buy a new car, but didn’t want to sound desperate. When we told Daniel our situation, he completely understood and kept everything on point regarding our interests. We felt like his p More

by T. Greene
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Perrusquia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forgot his name, but was great as well.
Jul 19, 2021 -

Leith Volkswagen of Raleigh responded

It is gratifying to hear that Daniel was so attentive and helpful during your purchase process! Thank you for coming to Leith Volkswagen of Raleigh and for taking the time to write us a great review. Safe travels in your new car!

July 16, 2021

I had a great experience and everyone at Leith was so helpful. George was awesome to work with and made the process easy! Thanks again! More

by Walsh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerome , George House
Jul 16, 2021 -

Leith Volkswagen of Raleigh responded

Hi Walsh, we're so happy to hear that the Leith Volkswagen team provided you with a great experience. Thanks for the review!

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