Leith Volkswagen of Raleigh

I've had a horrible experience with Leith Volkswagen. I took my vehicle to Leith on 11/22/22 for an oil change. They wanted to sell me a recommended $900 full service and kept pushing it. A week later m I took my vehicle to Leith on 11/22/22 for an oil change. They wanted to sell me a recommended $900 full service and kept pushing it. A week later my car , wouldn't start. After opening the hood I found the front bracket had fallen and it was zip tied together by someone. My battery terminal was uncovered and placed in the corner of my engine. I took it back to Leith Volkswagen, and asked to speak to the service manager, Adam Ridge. The service employee went to get Adam, but said he was very busy but would come and speak to me. I was advised by the employee that the battery was checked during the oil change, even after I asked them not to do anything other than a oil change. They inspected the battery, yet could not tell me the results of that inspection. So basically they touched the battery, couldn't tell me what they did or the results, and a week later the battery stopped working. 90 minutes later Mr. Ridge still did not come to speak to me after two requests. I did see him step out into the lobby and speak to an employee and then disappear again back into the office area. I asked the employee to get him for me and I was advised that he stepped out of the building. I use to enjoy going to Leith Volkswagen. They were so friendly and helpful. Their customer service was second to none. I spent $370 for a new battery from Leith Volkswagen. That is the last time I return to the dealership. Adam, could have easily saved a customer by taking the time to speak to me and hear my side. Instead, he ran to the back and hid. The worst customer service ever. More

We had a wonderful experience with George House. He was professional, friendly and courteous. George always followed up and even called me on my birthday. I highly recommend George House if you are He was professional, friendly and courteous. George always followed up and even called me on my birthday. I highly recommend George House if you are looking for your next vehicle. He always goes the extra mile! More

George and Carlos and Max did everything possible to get me into a car I love, in spite of my situation of being extremely upside down with my trade in. I don’t know what other dealer could have or would h me into a car I love, in spite of my situation of being extremely upside down with my trade in. I don’t know what other dealer could have or would have cared enough to find a way to put me in a car I loved and that was still much better suited to my lifestyle! I am grateful beyond words!! More

Mr. Davis was a great dealer, he made sure that I understood everything there need to be understood. I had anxiety but he helped me to relax as I never been to a dealership before to buy a car. It wa understood everything there need to be understood. I had anxiety but he helped me to relax as I never been to a dealership before to buy a car. It was very helpful! More

Mohammad was great. He was attentive and very knowledgeable. He listened to our request and made it happen even in hurricane Ian. The finance manager was great also. He He was attentive and very knowledgeable. He listened to our request and made it happen even in hurricane Ian. The finance manager was great also. He had us in and out of his office. It was a great experience. More

Friendly and accommodating, easy to work with . Good selection and service, competitive pricing. Good location Good selection and service, competitive pricing. Good location More

Super great atmosphere with great people. Very chill while also being helpful! Would recommend anyone to seek them out when purchasing a new vehicle! Very chill while also being helpful! Would recommend anyone to seek them out when purchasing a new vehicle! More

They were very knowledgeable, and very helpful throughout the entire process! They made it an easy decision! the entire process! They made it an easy decision! More

They worked hard to keep my husband and I at the table to work out an acceptable deal with us. work out an acceptable deal with us. More

The service was very professional and I love the eagerness to help ! I highly recommend eagerness to help ! I highly recommend More