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Les Stanford Buick GMC
Ferndale, MI
244 Reviews
WHY CHOOSE LES STANFORD BUICK GMC?
Why should you buy from Les Stanford Buick GMC? Our unmatched service and diverse GMC, Buick inventory have set us apart as the preferred dealer in Ferndale. Visit us today to discover why we have the best reputation in the Ferndale area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Time
Service Communication
Workmanship
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 244 reviews
December 09, 2025
Did not keep their word for the schedule appointment. Kept my car for 3 days after my appointment. With no update until I called. Did not have a loaner after the 3rd day Kept my car for 3 days after my appointment. With no update until I called. Did not have a loaner after the 3rd day More
by cadillacpolk
Employees Worked With
Service
December 04, 2025
My salesman Lavert Poole was very knowledgeable and helpful with purchasing my vehicle. I’m very pleased and satisfied with his service and recommend my family and friends. helpful with purchasing my vehicle. I’m very pleased and satisfied with his service and recommend my family and friends. More
by rphipps113
Employees Worked With
November 25, 2025
Great Service. The Staffing is very helpful and Wonderful. Could've been better. Thank You The Staffing is very helpful and Wonderful. Could've been better. Thank You More
by rosalynbraddock
November 24, 2025
Professional, knowledgeable, fast, courteous. They made me feel like they wanted me there. I got a great deal with a hassle! They made me feel like they wanted me there. I got a great deal with a hassle! More
by Dr. Clyde
November 21, 2025
My first time financing a car and I was so nervous and overthinking the entire process but they were patient , worked with me and got me in my new car ! overthinking the entire process but they were patient , worked with me and got me in my new car ! More
by rickinicholson2
November 21, 2025
November 17, 2025
The dealer did not give me all the discount I deserve or I’m entitled to and they overcharge me. It was very bad was a simple calculation. They overwhelmed me and over talk to me give me a chance very disap I’m entitled to and they overcharge me. It was very bad was a simple calculation. They overwhelmed me and over talk to me give me a chance very disappointed. The Deler owe me around $300 which 100% I’m entitled to Thanks I hope somebody will look at it and do something about it More
by thbihnam
November 08, 2025
Service dept was once the greatest, but it is quickly going downhill. The bright star, however, is Larry. Larry is professional, takes time to explain things thoroughly, listens to the customer, and is going downhill. The bright star, however, is Larry. Larry is professional, takes time to explain things thoroughly, listens to the customer, and is very pleasant to work with. Al at the service desk is abrupt, he doesn't listen when I'm explaining the issue to him and talks down to me. I miss the desk staff from before-they valued the customers. But I guess that's a thing of the past at Les Stanford. More
by catwithmouse2003
Employees Worked With
Can't remember name
November 04, 2025
Dealership was clean as well as the individual work stations. Restrooms as well as lounging areas were clean. stations. Restrooms as well as lounging areas were clean. More
by Grob630
October 24, 2025
Had appointment for oil change. It was my first and under 1 year since purchase so it was SUPPOSED to be free. I was informed when I checked in that is was NOT free and would cost o It was my first and under 1 year since purchase so it was SUPPOSED to be free. I was informed when I checked in that is was NOT free and would cost over $100. Stike 1. Then I was told that it would take an hour or longer. Strike 2. Over an hour for an oil change and tire rotation? So over an hour goes by. I am waiting. 30 minutes later I see my truck being driven off the lot. 15 minutes later, truck still not at dealership. So I try to figure out what is going on. Service says I need to talk to cashier. Cashier states truck is done but I was NEVER informaed. NO person coming to waiting area. No text message. No phone call. No e-mail . NO notification whatesoever. Cashier then LIES and says she went to waiting area and called my name. I ask why no txt or email and she said it was service dept' fault. So now finger pointing and no one taking responsibilty. TERRIBLE service all around. I do NOT recommend this dealership whatsoever, especially for any service appointment. More
by parker.steve
Employees Worked With
I do not recall the servcice dept person or the cashier's name
