Les Stanford Buick GMC - Service Center

Service was great. I did not have to wait long. Fast and easy. Would recommend. I did not have to wait long. Fast and easy. Would recommend. More

On Tuesday 3/11 the Service Advisor was to begin work on my vehicle as the insurance company had approved my claim after visiting the dealership and looking at the vehicle. I also called the service advisor my vehicle as the insurance company had approved my claim after visiting the dealership and looking at the vehicle. I also called the service advisor on 3/11 that afternoon and confirmed the insurance company had approved the claim and paid me.The service advisor was told to begin working on the car Tuesday 3/11. The service advisor let me know there was a $270 tow bill. I let him know that the tow bill amount was incorrect, it should be $115. I informed him that I would contact the towing company for the new bill to be submitted. The towing company called the dealership and spoke with the service manager that same day and provided the adjusted amount. The towing item was taken care of. I called the service advisor on Thursday 3/13 to check when my vehicle would be done. He said to me. “ Oh you want us to start on the car”. They had not worked on my car at all. They did not start on my car until Friday 3/14 and took until Monday 3/17 at 5:30 to finish it. I had to pay out of pocket for a rental car for 7 days when it should have been 3 at most. Their follow up and responsiveness is awful. You as the customer have to follow up on everything with their team. I chose this dealership and spent $2400 for work and parts. Even after giving them $2400 they could care less about how much I had to spend on a rental car and also how time consuming it was to get this car repaired. Be prepared to have to make a lot of confirming phone calls. Insurance only covers $25 per day for rentals you have to pay after that. A compact car with taxes and fees is more than $25 More

The service and hospitality was great. Efficient and easy to get my car serviced. Staff were friendly, professional and very helpful. Efficient and easy to get my car serviced. Staff were friendly, professional and very helpful. More

Les Stanford is a great place to buy a car. We have been getting excellent service for years. Keep up the good work We have been getting excellent service for years. Keep up the good work More

The service was awful. After this particular dealership switch Ownership it has not been the same customer service has not been pleasant nor service department After this particular dealership switch Ownership it has not been the same customer service has not been pleasant nor service department More

I have been having my car serviced at Le Stanford for the last 10 years there has been A large turnover of personnel, but they are very professional and friendly the last 10 years there has been A large turnover of personnel, but they are very professional and friendly More

service is poor, after oil change I had to find my car pinned in cars pinned in cars More

Les Stanford Buick GMC staff & service are great. Work is finished on time or early & staff is professional & friendly. Work is finished on time or early & staff is professional & friendly. More

Always helpful, professional and friendly, the team at Les Stanford makes me feel confident my car is in good hands. Les Stanford makes me feel confident my car is in good hands. More

Overall, a decent experience. Only thing I didn't understand was why I was allowed to make an 8:15am appointment but my vehicle was not even evaluated until the following afternoo Only thing I didn't understand was why I was allowed to make an 8:15am appointment but my vehicle was not even evaluated until the following afternoon. More