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Lester Glenn Buick GMC

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Lester Glenn Buick GMC

4.8

513 Lifetime Reviews

230 Route 37 E, Toms River, New Jersey 08753 Directions

Sales: (732) 606-4182

Service: (732) 608-2470

Parts: (732) 557-3843

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Excellent

98% Recommended

4.8

513 Lifetime Reviews

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

A dealership's rating is calculated by averaging scores from reviews received in the past 24 months

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Serving the Jersey Shore area since 1956, Lester Glenn Auto Group prides itself on providing an unparalleled car-buying experience focused on complete customer satisfaction. Eight showrooms and ten service locations located throughout New Jersey makes Lester Glenn Auto Group a one-stop shop for all of your automotive needs. With free oil changes and complimentary loaner vehicles provided to every customer that purchases a new or pre-owned vehicle at any Lester Glenn location, we invite you to come in and see what the Lester Glenn Experience is all about. Experience the way car buying should be, experience Lester Glenn.

Top Reviewed Employees

Tommy Bowen

F&I Manager

5.0

View 47 Reviews

Ralph Grande

Sales Representative

5.0

View 10 Reviews

Jerry Taylor

Finance Manager

4.8

View 35 Reviews

Mike Amarando

Sales Representative

not yet
rated

View 103 Reviews

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Latest Reviews

October 11, 2018

"Mike Mangan"

- GMCBuyer

The entire experience from beginning to end was fantastic. Dealing with Mike and everyone else was phenomenal, and I highly recommend him and this dealership.

Employees Worked With

Mike Mangan

August 06, 2018

"Great vehicle purchased with outstanding customer service"

- Lauren F.

Ziggy really new about the used product he was consuting me on. After driving the vehicle, I knew I was going to buy it. The negotiations went very easy. Met with the General Manager, Craig, and he also made me feel very comfortable with the whole transaction. Jerry did my paperwork and he got me out very quickly. Thank you Lester Glen Buick GMC for a great experience.

Employees Worked With

Craig DiBella

5.0

Jerry Taylor

5.0

Other Employees : Ziggy Matuszewski

July 31, 2018

"Trade in $/Finance scheme"

- complaint to lester glenn

Recently purchased a used 2015 Ford Fusion from Lester Glenn. I am a single mom and was proud that I would and have the confidence to purchase a car on my own. So, I decided to trade in my 2006 envoy for the necessary down payment which was $800. Once the deal was approved, I noticed on my paperwork that on the paperwork they only gave me a credit for $600. I asked my salesman where the other $200 was and he called the general manager, Craig. They never explained to me where it went. I also asked several times what was my interest rate. Finally, after much persistence, they told me 9.2%. Jerry, in finance was relentless at me trying to get the extended warranty at $1400 PLUS a $250 deductible. He tried to tell me that if I left the dealer today and my engine or transmissions ceases, I would have no coverage. I replied, if you sold me a lemon then I would be back and hopefully that won't be the case. I kept telling him no but then MAGICALLY he said what if I keep your payments the same and give you the warranty? He ran the contract and to my surprise by interest rate was now 7.20%. I said...Are you kidding me?! If I take this warranty my interest rate will drop by 2%?! Just for that reason alone, I am not taking this deal because it upsets me that you don't offer me that for my loan. Well apparently, they are in cohoots with the bank. They get to play with 2% of YOUR money and they do with it what they will. And even though this is legal the state frowns upon it, if they see they are marking up loans to women and minorities...which I am both! I believe this dealer took advantage of me as a woman and lined their own pockets with the finance and trade difference. Shame on them. I called the dealer to speak with the owner and after speaking with him, he said he would do an investigation. Adam never had the professional courtesy to return my numerous phone calls. I just wanted him to do right and fix the shadiness that went down. So much for the Lester Glenn experience. Mine was NOT a positive one! I will be taking steps so that my complaint and dissatisfaction are heard at a higher level.

Employees Worked With

Craig DiBella

1.0

Jerry Taylor

1.0

Other Employees : Adam Kraushaar and John Perillo, Sr.

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