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Lester Glenn Buick GMC
4.8
512 Lifetime Reviews
230 Route 37 E, Toms River, New Jersey 08753 Directions
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:30 PM
Tuesday 7:00 AM - 4:30 PM
Wednesday 7:00 AM - 4:30 PM
Thursday 7:00 AM - 4:30 PM
Friday 7:00 AM - 4:30 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 3:30 PM
Tuesday 7:00 AM - 3:30 PM
Wednesday 7:00 AM - 3:30 PM
Thursday 7:00 AM - 3:30 PM
Friday 7:00 AM - 3:30 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
Top Reviewed Employees
Latest Reviews
August 06, 2018
"Great vehicle purchased with outstanding customer service"
- Lauren F.Ziggy really new about the used product he was consuting me on. After driving the vehicle, I knew I was going to buy it. The negotiations went very easy. Met with the General Manager, Craig, and he also made me feel very comfortable with the whole transaction. Jerry did my paperwork and he got me out very quickly. Thank you Lester Glen Buick GMC for a great experience.
Read MoreJuly 31, 2018
"Trade in $/Finance scheme"
- complaint to lester glennRecently purchased a used 2015 Ford Fusion from Lester Glenn. I am a single mom and was proud that I would and have the confidence to purchase a car on my own. So, I decided to trade in my 2006 envoy for the necessary down payment which was $800. Once the deal was approved, I noticed on my paperwork that on the paperwork they only gave me a credit for $600. I asked my salesman where the other $200 was and he called the general manager, Craig. They never explained to me where it went. I also asked several times what was my interest rate. Finally, after much persistence, they told me 9.2%. Jerry, in finance was relentless at me trying to get the extended warranty at $1400 PLUS a $250 deductible. He tried to tell me that if I left the dealer today and my engine or transmissions ceases, I would have no coverage. I replied, if you sold me a lemon then I would be back and hopefully that won't be the case. I kept telling him no but then MAGICALLY he said what if I keep your payments the same and give you the warranty? He ran the contract and to my surprise by interest rate was now 7.20%. I said...Are you kidding me?! If I take this warranty my interest rate will drop by 2%?! Just for that reason alone, I am not taking this deal because it upsets me that you don't offer me that for my loan. Well apparently, they are in cohoots with the bank. They get to play with 2% of YOUR money and they do with it what they will. And even though this is legal the state frowns upon it, if they see they are marking up loans to women and minorities...which I am both! I believe this dealer took advantage of me as a woman and lined their own pockets with the finance and trade difference. Shame on them. I called the dealer to speak with the owner and after speaking with him, he said he would do an investigation. Adam never had the professional courtesy to return my numerous phone calls. I just wanted him to do right and fix the shadiness that went down. So much for the Lester Glenn experience. Mine was NOT a positive one! I will be taking steps so that my complaint and dissatisfaction are heard at a higher level.
Read MoreEmployees Worked With
Other Employees :
Adam Kraushaar and John Perillo, Sr.
May 31, 2018
"Amazing salesman!"
- Shary61My husband and I went to Lester Glenn Buick in Toms River looking for a new automobile. We were met by a friendly , highly knowledgeable salesman, Paul Koblentz. He answered all our questions made this difficult process a breeze. Thank you Paul and Lester Glenn for this amazing sales and customer service!! Highly recommended to all friends family and anyone looking for a new vehicle. SP
Read MoreFeatured Inventory
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2019 GMC Terrain
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Photos & Amenities
- After Hours Drop-Off
- Authorized Accessories Store
- Authorized Parts Store
- Cable TV
- Children's Play Room
- Drive-In Service
- Express Service
- Free Coffee
- Free Loaner Cars
- Free WiFi
- Instant Financing
- Pet Friendly
- Quick Lube
- Rental Car Service Onsite
- Shuttle Service
- Television
- Valet Parking
- Vending Machines
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