Lester Glenn Honda of Sea Girt

Old school awful tactics I recently helped my septuagenarian parents buy a 2018 Honda Sport. Coast Honda was one of the dealerships that we communicated with via email and a I recently helped my septuagenarian parents buy a 2018 Honda Sport. Coast Honda was one of the dealerships that we communicated with via email and also went to the showroom to discuss buying the car. Upon entering the small dealership, we waited for a few minutes at the unmanned welcome desk. We had made an appointment days in advance but they seemed unprepared when we arrived despite the fact that there were a number of people around. Once someone came over, we advised him that we had an appointment with Robin Hines, the Internet manager. We were taken to Robin right away and sat down at her desk. As soon as we sat down Robin informed us we had a problem – the car price we were given in email for the 2018 Honda Accord Sport was the wrong price. The real price of the 2018 Honda Accord Sport was $1347.00 more than what Coast Honda sent to us in email. She advised us though, that she was ready to help with our problem. I was so surprised to be honest. It's 2018, we are 60 seconds into meeting with the dealer and the bait and switch is in full force. Wow. Just. Wow. I thought this tactic was retired long ago but evidently no one told Coast Honda. Robin went on again describing how this was our problem but again, she was here to help. I thought, what an insincere offer of help. If she really wanted to fix the problem, Coast Honda just had to honor the price offered in email. Simple. Coast Honda however, had no intention of honoring the emailed price. I advised Robin that they were acting in bad faith and they should honor the price given in email. She left to get the manager John. John advised us that the price Coast would sell the Accord Sport at was indeed $1347.00 more than the emailed quote. When I told John that the bait switch was an awful tactic he replied that was not how they did business. That seemed like a helluva response since we were knee deep in that very business practice from Coast Honda. At this point it was time to take my parents to a dealer that was honest, transparent, and didn't make us feel so slimy. We couldn't put Coast Honda in the rear view mirror fast enough. Buying a car just shouldn't be so difficult. Years ago I thought the Internet would truly change some of the awful practices that gave car buying a bad name for so many people. Sadly, it hasn't and evidently there are dealerships that appear to struggle with the evolution. Coast Honda is one of those under evolved dealerships - at least as far as my experience goes. Side note: Coast Honda includes this sentence in email: "Our family feels you should experience nothing but the highest level of customer care, and that is what I promise to you." Um, about that sentence . . . More

Rip off artists I brought my Honda CRV in for a mandatory recall. Got a call that power cable connected to recall part broke. It wasn't broken when I dropped it off I brought my Honda CRV in for a mandatory recall. Got a call that power cable connected to recall part broke. It wasn't broken when I dropped it off. They wouldn't release my car until I paid the $61. I tried talking to the service manager, but they gave me some lie about the manager being on vacation and they were sure he would want to refund me that charge. Two weeks later no call, nothing. What a rip off. I don't have time to try and get the money back. I will never step foot on that lot, or buy a Honda again. Terrible experience. I am discouraged from ever bringing my car in for a recall. Really feels like consumer fraud. More

Chris Voight My husband and I have been leasing Hondas for the past 9 years. Our go to guy is definitely Chris Voight. He is knowledgeable, personable and incredib My husband and I have been leasing Hondas for the past 9 years. Our go to guy is definitely Chris Voight. He is knowledgeable, personable and incredibly helpful in meeting our needs at a great price. He is thorough, gives us plenty of options and gets us driving our new car in no time. We’ve recommended him to our friends. I highly recommend Sea Girt Honda and Chris Voight for an honest worry free buying or leasing experience. Cathy and Paul Brenner More

Civic to HRV This is our third Honda lease with this dealership and this third time was the easiest by far! We are so happy with the new car and working with Jack This is our third Honda lease with this dealership and this third time was the easiest by far! We are so happy with the new car and working with Jack made what can be a grueling and exhausting process so much better. When we got there, the car was ready and waiting for us. Jack is so professional and helpful. We will definitely be going back to Coast Honda for our next lease in three years! More

Friendly and Professional Internet Sales Team From the initial contact with Liz Mendum the Internet Sales Manager, the test drive and explanation of the vehicle with Jack Gailing, to the finalizat From the initial contact with Liz Mendum the Internet Sales Manager, the test drive and explanation of the vehicle with Jack Gailing, to the finalization of the purchase with Mike Campbell it was a very positive experience. I was treated fairly and the prices were better than the other dealers that contacted me. i would recommend this dealership. More

Wonderful experience!!! Pat Marotta was terrific salesman!!! We just purchased our Honda CR-V EXL at Coast Honda in Sea GIrt last week. This is the second time we have purchased a Honda from Coast and both times We just purchased our Honda CR-V EXL at Coast Honda in Sea GIrt last week. This is the second time we have purchased a Honda from Coast and both times were met with terrific salesman who were courteous and professional. Last week we came to Coast after having a discouraging experience at Kay Honda in Eatontown, N.J. As soon as we arrived at Coast, we met with Pat Marotta who made our experience delightful. Pat was extremely familiar with the model we were interested in and made the process a pleasure. Pat was honest, personable and very professional throughout. We would recommend Pat to any of our friends considering a new car purchase. We love our new Honda and appreciate the experience at Coast. Thank you Pat Marotta!!! More

First time car buyer - big help Pat was great! I'm a younger guy buying my first new car and he made it so easy. I dealt with a bunch of other nasty salesmen at other dealerships and Pat was great! I'm a younger guy buying my first new car and he made it so easy. I dealt with a bunch of other nasty salesmen at other dealerships and was glad when I went to coast honda. Everybody there was so nice and they got me exactly what I wanted. I would definitely recommend anyone go to coast honda for a new car!! More

Amazing Honest Sales Deptartment From start to finish Liz, Pat and Mike made the buying experience quick, easy and Honest. I tried two other dealerships and got a lot of run around an From start to finish Liz, Pat and Mike made the buying experience quick, easy and Honest. I tried two other dealerships and got a lot of run around and disappointment. I know when I come back to buy my next car I will have complete confidence in everyone at Coast Honda. I recommend them highly! More

Horrible sales experience This place is a really small dealership for a good reason. I had negotiated the price beforehand. It took almost 3 hours to complete the transaction This place is a really small dealership for a good reason. I had negotiated the price beforehand. It took almost 3 hours to complete the transaction and I was not even financing the car. There sales person was really rude and I actually almost walked out as a result. Would not recommend. Worst car buying experience. More

Best experience I ever had purchasing a car I recently purchased a Honda Accord from Coast Honda. Over the last 40 years I have purchased several cars, but this by far was my best experience. Th I recently purchased a Honda Accord from Coast Honda. Over the last 40 years I have purchased several cars, but this by far was my best experience. The sales associate I dealt with was Jack Gailing. He was personable, knowledgeable and attentive to all of my needs. A true purchasing pleasure. More