Levittown Ford

I have particpated in purchasing 3 new vehicles. One for myself and two for my parents. This is by far and away the best and smoothest car buying experience I have ever had. At no time was I hassled or myself and two for my parents. This is by far and away the best and smoothest car buying experience I have ever had. At no time was I hassled or pushed into buying something. Originally I had planned on buying a Toyota Camry Hybrid, but when I heard about the 47 MPG Fusion, I decided to switch. I live in Queens and visited Levittown Ford on a whim. I worked with the same sales person for about 3 months while waiting for Ford to release the Ford Fusion Hybrid Titanium. I had reached out to other dealerships, who sent a zillion annoying follow-up emails. Ford Levittown did not. After I got prices on my vehiicle from two other dealerships, Ford Levittown came within $200 of the best price I got. And considering all their VIP Club offers, it was well worth it. Tonight I finally picked up my vehicle after it was custom built. I was waiting on it for two months because the vehicle is in such high demand. Now anyone who's ever purchased a new car knows that the worst part of the buying experience is that last 20 - 30 minutes where you are crammed into the finance manager's office as they try to bombard you with extended service plans, over-blown security accessories and other assorted crap. There was NONE of that with Levittown Ford. The paperwork was brought into the showroom, where I was able to sign off on everything in an open airy environment instead of a stuffy little office. Ford Levittown did offer my the opportunity to buy an extend warranty, and I politely declined. No hard sell, just a friendly offer. If their service is half as good as their sales, that should prove to be a great experience. ABOUT MY SALESMAN; Dan K. was first class through and through. He is very relaxed and chill and knowledgable about the cars he is selling. He stayed in touch with me as I waited for my car to arrive and was very patient with me when I was getting a bit over-anxious about its arrival. All in all, I would DEFINITELY buy from Ford Levittown again, and would recommend them to family and friends. More

I had a great experience buying my first new car at Levittown Ford. Dan Krauciunas was so helpful, patient, and honest during this process. He really gave me some good advice. Everything went smooth Levittown Ford. Dan Krauciunas was so helpful, patient, and honest during this process. He really gave me some good advice. Everything went smoothly when I picked up my Ford Focus Hatchback. Eduard Kava was very nice and took care of the financial side of things and Dan gave me a demonstration on all the features of my new car. Overall it was an easy car buying experience and they were really accommodating for my first time buying experience. Would highly recommend Dan as a salesman to everyone! More

Gloria Was extremely helpful and courteous. We will use the Ford Dealer definitely again. She corrected a problem caused by Nationwide Ford in Florida where we bought the new car. Gloria knows how to treat the Ford Dealer definitely again. She corrected a problem caused by Nationwide Ford in Florida where we bought the new car. Gloria knows how to treat people. G. Harrison More

I went into Ford looking to trade my current vehicle in and lease a 2013 Ford Edge. The receptionist asked me what I was there for and I told her I was interested in trading my vehicle in and leasing a new and lease a 2013 Ford Edge. The receptionist asked me what I was there for and I told her I was interested in trading my vehicle in and leasing a new vehicle, well she wasn't very pleasant and told me she would page someone to come assist me. I was with my mother and father and we were greeted by Dan Krauciunas, who was very nice and took me around to see some pre-owned vehicles and then I ultimately decided on factory ordering a brand new truck to my wants/needs. Before I left that day after spending about an hour and a half there, I also explained to Dan that I wouldn't be able to put too much money down when I picked up the vehicle which is when Dan told me that I would be able to do a sign and drive where I would pay the first month's payment, the required DMV fees and whatever the value of my trade-in was. I told him I would come back in about 2 weeks to put down the $500 required deposit to order a new vehicle. I returned on April 12, 2013 and ordered my truck and was told that it would arrive within 7-10 weeks. I was excited to have a new vehicle and thought that this would turn out to be a great experience. Well I was wrong! When I went to order the vehicle I filled out the required paperwork for the bank to begin the leasing process and since my mom would be co-signing I took the paperwork home and she filled it out and we brought it back on Thursday April 18th. I was told it would be about 72 hours before they would receive a response from the bank. Well I never heard anything from Dan, so I decided to go there on my lunch break which is when Dan told me that I was approved and we were just waiting to get the VIN number from the inventory control department so I could start speaking with my insurance company. I figured that Dan would have contacted me with any new information but I never heard anything from him from the last time I went in which is when I was told I was approved for the lease. After leaving him several voice mails with no return phone call on May 22nd I decided that I would go there after work and that is when the entire deal went sour. I walked in and asked the receptionist if Dan was available and she told me to wait a few minutes so I waited until Dan came over to get me and I advised him that I was there to get the final amount due for when I came to pick up the truck. He told me to take a seat at his desk and came back with the financial manager named Nick. He was very sarcastic and unprofessional. He proceeds to advise me that the bank came back and is now requesting that I put down an additional $2000. I told him that I was never informed of this and had I known this previously, I could have been saving up money. I told Nick that I wouldn't be able to get the truck because it is now about a month away from me wanting to pick up the truck and I was under the assumption I'd be doing a sign and drive. He then began to question me asking if I had someone I could borrow $2000 from, if I had an credit cards, if I was "cool" with my mother and if she would let me borrow $2000, my response was that my mother has a mortgage and will not give me $2000 and then he proceeds to tell me to not pay any of my bills, which I wouldn't do because then I'd be deliquent for no reason. At this point, I was almost in tears and very upset that Dan, my salesman who I trusted and thought was on my side, sat there while Nick spoke to me like this. I turned to Dan and told him that I didn't understand why I was never told about this. He just looked at me and I said that I would see what I could come up with within 2 weeks but I most likely wouldn't be able to get the truck. Nick said to come back the week of June 3rd with whatever I had saved and we would see what the bank could do. I walked out of the dealer very disgusted and upset. Once I returned home, I was hysterically crying because I felt betrayed by the company and my salesman, Dan. My mother had to leave her job because I was very upset and at that point we returned to the dealer. My mother told the receptionist that we wanted to speak with a manager, after waiting about 10-15 minutes we were greeted by Mike Volonakis who took us to his office to discuss the issue. After crying and explaining the situation, Mike offered me several options, he would take Dan and Nick out of the deal and handle it himself, try to speak to the bank or refund me my $500.00. I told him since he was very helpful and understanding that I would give them the benefit of the doubt and allow them to contact the bank to see what could be done but if I was not satisfied, I would want my money back. At that point, I asked Mike if I could see a copy of the approval that the bank sent back to Ford showing that they required this additional $2000. He brought the paper into the office and to my surprise the date that this letter was received was APRIL 22, 2013!! It took a month for me to be notified that this is what was required and if my salesman Dan knew this when I went to see him that day when he told me I was approved, why did he not tell me this or at least put me in touch with a financial counselor or manager. I received a call on May 23rd around 4pm from Mike telling me that he spoke with the bank and they would accept an additional $800 as the down payment because they would include my $500 deposit making my total down payment $1300.00. I told Mike that I would speak to my parents and call him back on Friday May 24th. I called Mike on May 24th and told him that I thought about it and after my entire experience I just wanted a refund. He told me that he would request the refund that day and it would be at the dealer either on Saturday or Tuesday depending on when the owner was available to sign the check since I paid cash. It is now Tuesday, I called Mike around 1:45pm and was told that he would call me back at work before 4pm. It is now 5:10 and I have not heard anything. How is this good quality customer service? How can you expect customers to trust you and your product if you can't develop a trusting relationship. I'm just absolutely disgusted and hope that it does not take more than a week for my refund to be processed because it is coming to the point that I am going to contact the news channel and let them know how I was treated and spoken to. I hope that other people who decide to purchase a Ford from Levittown Ford do not have to go through what I went through. More

DO NOT...I REPEAT DO NOT BUY A USED CAR FROM LEVITTOWN FORD. JUST 4 MONTHS AFTER BUYING A FORD FOCUS THE CAR STARTS ROLLING BACKWARDS WHILE IN PARK. FORD SERVICE SAYS IT'S A TRANSMISSION ISSUE AND CHARG FORD. JUST 4 MONTHS AFTER BUYING A FORD FOCUS THE CAR STARTS ROLLING BACKWARDS WHILE IN PARK. FORD SERVICE SAYS IT'S A TRANSMISSION ISSUE AND CHARGES ME $2200 TO REPAIR IT!!! ODDLY ENOUGH JUST SIX WEEKS LATER OTHER TRANSMISSION ISSUES POP UP AND NOW THE CAR WONT MOVE AT ALL. I 'VE CALLED THE DEALERSHIP SEVERAL TIMES FOR ASSISTANCE BUT NO ONE CARES. ENOUGH IS ENOUGH! THEY SOLD ME A LEMON. THINK TWICE BEFORE BUYING A CAR AT THIS DEALERSHIP! More

I walked in to see if I could have my 4 tires replaced. I did not have an appointment, but Gloria was very happy to help me. She asked me to wait to see if she had the tires I needed in stock. She return I did not have an appointment, but Gloria was very happy to help me. She asked me to wait to see if she had the tires I needed in stock. She returned to me with an answer of yes and asked if I was ok with the price. I agreed. When I came back to her when the car was being serviced, I asked if she could do better on the price. When the car was finished, she returned to the cashier with a better price. I was pleased. Thank you Gloria! More

I called the day before to schedule a oil change and was told I didn't have to, I could just use the quick lane. I arrives at 2pm on 5/22/13 and was told it would be a 2 hour wait. Upon entering the servic told I didn't have to, I could just use the quick lane. I arrives at 2pm on 5/22/13 and was told it would be a 2 hour wait. Upon entering the service representative area, Gloria Alvarenga courteously inform me that they were unexpectedly short handed and apologized for the unusually long wait. Upon hearing the exchange between Gloria and myself, Jimmy Alvarenga said he would change the oil right now. I was in the waiting area 15 minutes when Jimmy came in and said your car is done. I just purchase a brand new 2013 Ford Explorer and this was my first trip to Levittown service and both Gloria Alvarenga and Jimmy Alvarenga turned what could have been a very bad first experience into a great one. I look forward to using Levittown Ford in the future for my service needs. Sincerely Patrick Maloney email address mahones57@aol.com More

We are very happy with the purchase of our vehicle. The car drives very smooth and would recommend others to try your service. Thank you for being so kind. car drives very smooth and would recommend others to try your service. Thank you for being so kind. More

Excellent service from beginning to end, Robert K did an outstanding job moving through the process of my Mustang GT purchase. I look forward to future business and also will be recommending my friends to outstanding job moving through the process of my Mustang GT purchase. I look forward to future business and also will be recommending my friends to do business with Levittown Ford More

Al was very knowledgible and assisted in my decision making process. He represented the dealer in a professional manner which will result in me recommending it to friends and family. making process. He represented the dealer in a professional manner which will result in me recommending it to friends and family. More