Made a appointment with the service dept. for 10AM. Went back at noon and truck had not been looked at. Called at 2 and they said they were about to look at it. Called at 4 and was told would be the next morning. When we asked for the service manager he stated that maybe we needed to take it somewhere else, and commented on us being from out of state...??!!! Not sure why a truck from another state is not worth working on. It is a company truck...a company that purchases several NEW ford trucks a year...We will be letting our corporate office know about the experience at this Ford dealership.