Lewisville Mitsubishi

Purchased New Outlander One of the smoothest car buying experiences I have ever had. Everyone from sales associate, finance and insurance, and management were really great to One of the smoothest car buying experiences I have ever had. Everyone from sales associate, finance and insurance, and management were really great to deal with. They got me the terms I wanted and really expedited the process. Extremely friendly and professional staff. Will certainly recommend this dealership to others and I'll return again next time I'm in the market for another vehicle. More

I went there to challenge them, and they passed brilliantly. TL:DR = They're awesome. I've been to a lot of dealerships, looked at a test driven and looked at a lot of cars, dealt with a lot of sales people a TL:DR = They're awesome. I've been to a lot of dealerships, looked at a test driven and looked at a lot of cars, dealt with a lot of sales people and finance managers. I've had the pleasure of doing business with some really nice dealerships, and the stress and headache of wrestling with the opposite, and the businesses that fall in between. So I have a decent amount of experience, and usually when I head to a dealership, I come prepared to get what I want or walk out. On Tuesday, April 15th, I got home from work, checked my mail, and got a little advert from Lewisville Mitsubishi. Since I had recently gone through a bankruptcy, these little flyers have been constantly plaguing my mailbox with everyone trying to be the one to get me into a high interest rate car. At first I chuckled a little, since the Mitsubishi advertisement was wanting me to trade in a previous car I no longer owned, but it had also offered a gift card for a test drive, which I already enjoyed doing, so I figured free money was worth a evening of harsh battle with a salesman. Over the past couple of months I've been hunting for a deal or some sort of setup to get out of my current(now previous) Honda CRV. Not a bad car in it's own right, but one that I hated for various reasons. The major thorn in my plans was the 4,000 dollars I was upside down on it, a shameful result of me getting taken advantage of by a less reputable dealership in the midst of my bankruptcy, when I was over stressed and panicking about my then current car getting repo'd and then having trouble getting to my new job. So I made a rash decision and a shady deal to just get some wheels. I've been regretting the CRV since. So I've been used to being flat out turned down by dealerships, which is depressing and frustrating, but not nearly as infuriating as being held hostage by a salesmen who insists he can make you a deal that is out of your price range, or so long and so packed with interest, that you feel you should be getting two cars for the price of one. I was greeted shortly after leaving my car at the Lewisville Mitsubishi lot, looking to test-drive a new Lancer in a manual transmission, slightly saddened by them informing me they didn't actually have any new ones, but they did have a used one. While riding with the Sales consultant, Gerard Panther, we started chatting, like you do. We had an actual conversation, not me listening to some rant about the features or why used might be better than new. I actually got to liking Gerard as a cool, down to earth person who's job just so happened to be at a car dealership. All by itself, a awesome sales guy is great, but only makes up a fraction of an overall dealership experience. It wasn't long after my test drive that I met with Ricky Clark, a finance manager, who wanted to run the numbers. I was very up front with Ricky, told him my situation, and the challenges that I've faced before at other dealerships. Ricky's response was practical, and most of all, honest. I can't stress this enough, the finance manager knew what he had to work with, laid it all out in front of me, and expressed confidence that with the incentives he had available, he could get me into a new 2014 Mirage. My first response was 'Eww' although I politely refrained from expressing it out loud, I wasn't thrilled with a vehicle I had never even heard of before, and what I learned quickly was that it was small, and had a small engine. Ricky offered a test drive while he sent out the requests to the banks, with Gerard once again filling in the role of riding along with me as I tried out another vehicle. I was far from sold at that point, it was getting late, and although some banks had replied, others had not. Everyone was awesome, some random guy from the service department walking by, obviously on his way to do his own thing, stopped to make sure I was being helped as I sat in a chair waiting for another step. Another manager got me some cupcakes at another point (he had offered a drink, I chose the sugar). While I was hanging around their raised room that overlooked the showroom, chatting about some previous bad experiences with someone who I believe to be the owner, while moving the process along, helping them get my payoff information for the CRV, I still wasn't 100% sold. Like I said, everyone was great, the car was even growing on me, and the deal, while not incredible due to my credit, was the best I had ever gotten from a dealership while in my position. As if seeing my continued hesitation, Ricky suggested I take the Mirage home for a day, since it was getting late, and drive it for the day, bringing it back tomorrow, making any kind of decision then. Nobody was putting any pressure on me at that point, nobody telling me that I'd be missing out if I didn't sign some deal tonight, none of them trying to stress me out with up-sells or constant retreating to their managers to 'get one more offer'. I loved the thought of having the freedom to see if the car fit my life for a day before taking a big leap and actually buying it, and the people at Lewisville Mistubishi understood that. Yes, I did bring it back the next day, having slept on it, consulted with friends and family, walking back into the dealership with a few requirements that were quickly met without haggle or hassle. I did get a different color one, so after the quick swap, an extra test drive just to make sure I liked driving a blue one instead of a white one, I told them that I wanted to buy the car, because they weren't lurking around me, pestering me to make a decision or constantly asking if I liked it or wanted to buy it. They let their product and their people sell their car, not their sales pitch. It wasn't until I was going through all the paper work with Ricky that we started talking about our cats and his love of flying, idle chit chat while I waited for them to wash my new bright blue Mirage, but I appreciated it a lot, because it was sincere. They'd already sold me the car, they could of just tossed me back out into the chairs in the showroom floor and let the TV handle my boredom, but they didn't. I love my new car, and I love my experience at Lewisville Mitsubishi, because, while it was no doubt a trip to another dealership, the staff there was more interested in being friendly and helpful, and that, in my opinion, is what sells cars. More

Oh My Gosh, where do I start!! I have not bought a car in 20 years. Mine finally broke down needed something quick. I contacted Richard Pugh (friend of my husband), he in turn had Cole Price call us. I in 20 years. Mine finally broke down needed something quick. I contacted Richard Pugh (friend of my husband), he in turn had Cole Price call us. I felt overwhelmed until talking to Cole. I explained my situation to him and explained that I was going to need an SUV because of my husbands disability. I want you to know that the whole transaction (until I signed the papers) was done via there website. Cole took my information and submitted it to Finance Manager Ricky Clark for pre approval. Once we had that, Cole picked out vehicles that were exactly what I asked for, I couldn't have picked it any better myself. He listened to me and my needs. He sent me several links for the vehicles. I picked a 2014 Mitsubishi Outlander Sport ES, in red which was equip perfectly!!! I got back to Cole to let him know which vehicle and he then put in the care of Alex Oglesby. Alex, cleaned the car up and DELIVERED it to my home!! Never imagined the over and above compassion from this staff!!! They made purchasing my vehicle so pleasant. I will never ever forget Richard, Cole, Alex and Ricky!! I will recommend all of my friends and family to go to them first, when they need a vehicle. More

This was my first time buying a car and I con not believe how easy they made for me !! They are absolutely amazing !! They were able to get me the car I wanted and the price I wanted, they understood my budg how easy they made for me !! They are absolutely amazing !! They were able to get me the car I wanted and the price I wanted, they understood my budget and worked around it. !!! Michael Simmons went absolutely out of his way and even bought is dinner !! My car shopping experience was the best !!!! More

Working with the Lewisville Mitshubishi was a fantastic experience! We were greeted by Michael Simmons when walking onsite and he was beyond friendly and willing to assist any of our needs from the moment experience! We were greeted by Michael Simmons when walking onsite and he was beyond friendly and willing to assist any of our needs from the moment he met us. He and his team did whatever it took to get my husband in his dream truck all while providing exceptional customer service along the way. The entire team at Lewisville Mitsubishi are truly wonderful people and they have the best interest for you and your family in mind. I don't think I will consider another dealership to work with when it is time for me to purchase my next vehicle. I would most likely call Micheal Simmons and see if they could find the car I am looking for just to be able to work with him, Ricky in Financing and the entire staff at Lewisville Mitsubishi. More

Michael Simmons and the new GM went above and beyond!!! My husband and I showed up close to closing time to look at a new Mitsubishi Outlander and they went out of their way to find what we were looking fo My husband and I showed up close to closing time to look at a new Mitsubishi Outlander and they went out of their way to find what we were looking for and answer my numerous questions. They were both extremely helpful, friendly, and patient with me!! Never once did I feel uncomfortable, unwelcomed, pressured, or frustrated, which we all know often comes with trying to buy a new car. They even pulled two cars side by side for me to compare the small details between the two!! Because the car I chose had been parked under a tree and was dirty on the outside, my salesman and the GM went and personally rolled up their sleeves and washed my car in the back, while we visited with the financial representative, whom was also extremely helpful, friendly, honest, and knowledgeable. Michael S., the new GM, and our financial representative each stayed 3 hours past closing time to make sure we were completely happy and leaving Texas with the new car we hoped to find. 3 HOURS past closing!! (Evident that they were in no way pressuring and were VERY patient with me!!) We drove 2 1/2 hours to get here and we would do it again! This is by far the best car buying experience I have ever had!!! Thank you guys so much!! We appreciate you and love the car!! Thanks again for everything!! NiCole More

Michael was great to work with; young, excited and eager to help you get a great car! I bought used, a Nissan they happened to have, but if I were looking for a new car, I'd recommend this dealer for sure. to help you get a great car! I bought used, a Nissan they happened to have, but if I were looking for a new car, I'd recommend this dealer for sure. They have a wonderfully helpful attitude, like family. Easy to work with and a pleasure to close a deal with. More

I received excellent non pushy/pressure service,with very informative and knowledgeable staff,they let you take your time to think about your choices and are patient. At no time did they seem disinterested , informative and knowledgeable staff,they let you take your time to think about your choices and are patient. At no time did they seem disinterested , they also inform you of the differences in the choices that your making with the options and cost ,again without feeling rushed. More

Most dealerships I've visited have pushy salesmen, slow service (especially when it comes to the financing) and staff that are strictly dedicated to selling vehicles. This was not the case. I test dro slow service (especially when it comes to the financing) and staff that are strictly dedicated to selling vehicles. This was not the case. I test drove two cars and thoroughly enjoyed my experience as well as the vehicle I had purchased. I am very happy that I was able to get a vehicle in one day - and I will recommend this location to others. More

The entire company was wonderful, we have bought from this group twice in the past two years. June 2012 we bought a used van from Lewisville Autoplex and were very impressed with Terry, our salesman as w this group twice in the past two years. June 2012 we bought a used van from Lewisville Autoplex and were very impressed with Terry, our salesman as well as the finance and managers. When we went back to get a new vehicle this time they were very good at figuring out our goal and how to accomplish that goal the best way for us. They helped us figure out almost immediately what we needed to do and sent us down the road to Mitsubishi. Every person on staff was friendly, didn't mind dealing with our 3 year old for several hours and was very understanding of our needs. We will be back for sure. More