Lewisville Mitsubishi

Best customer service ever. We have bought over 10 cars from them and would never go anywhere else. Sales process was very easy, service department is top notch! I would highly recommend visiting their s from them and would never go anywhere else. Sales process was very easy, service department is top notch! I would highly recommend visiting their showroom! More

I used to be a loyal Lewisville Mitsu customer. I have purchased two brand new vehicles from this place and referred a number of other people to them. My fiance went in to purchase a new car, asking us to purchased two brand new vehicles from this place and referred a number of other people to them. My fiance went in to purchase a new car, asking us to jump through hoops every step of the way. Do this, we did, sorry now do this, we did, nope do this now, over and over all the while they were trying to work a deal with the banks. We offered to put a good chunk of change down, but not all at once. We offered to put up half of 5k and the other half with in 7 days. This has been done numerous times in the past and I have done it with every car I have purchased, including the two from this dealership. The owner came back and said that since we were moving out of state and would be out of state at the time the rest of the money was due, they didnt trust us to pay the rest of the 5k. To even insinuate that your customer is going to steal your car blows my mind but to do this to a repeat customer who has purchased vehicles from you in the past is absolutely unacceptable. There are many dealerships who would love to get 5+ grand cash on a car and not insult their customers in the same breath. Will NEVER deal with these guys again, and will warn everyone I come in contact with to do the same. More

I purchased a 2004 Lancer from this dealer (in part because of the Tires for Life deal they had). I had all the recommended services and oil changes done at their service department and felt good know because of the Tires for Life deal they had). I had all the recommended services and oil changes done at their service department and felt good knowing they did a 27 point inspection every time I had my oil changed. Until my last oil change with them. The very next day I came out to find my tire was flat. And when putting on my spare I realized that every single tire was bald/had treads showing. The service department let me drive off the lot with the tires like this. Angry, I went back to have them change my tires on the tires for life deal, and was told I would have to wait a week for them to get the tires in. I rely far too much on my vehicle for this to be an option, so I had to take my car elsewhere to have the tires replaced and void the Tires for Life deal. Fabulous. I stopped taking my car in for service with this dealer. Fast forward to yesterday. My A/C has not been working properly, and the shop I had been taking it to gave me a quote (Compressor needed to be replaced) that was a little too steep for my college expenses. So I (illogically) decided to try the dealer again. I gave them the printed quote from my regular shop (which also had their diagnosis on it) and left it with them with the understanding they would call me with their quote. I receive a call from Oscar 5 hours later saying that, yes, the compressor needed to be replaced and that it would be $850 for generic parts and 6 hours of labor and, by the way, my suspension looks like it needs to be fixed and its $250 for each arm. I nix the suspension for the time being, and since the A/C quote was the same as my regular shop was quoting I told them to go ahead. 24 hours later they call to tell me my car is ready to pick up. When I go to pay the cashier tells me my total is $1650. Turns out Oscar failed to mention that the $850 dollars he was quoting me over the phone DID NOT INCLUDE LABOR. Kevin, the service manager tries to make things better by removing the total for the rags, washers, etc. that they charge. I appreciated the gesture, as it dropped my total down to %1500.29, but it is still almost double the max price I was willing to pay. With little else to do, I paid up. I had to unregister for my classes this semester. Thank you Lewisville Mistubishi for pushing back my date of graduation by 6 months! More

I just purchased a used 2007 Outlander from this dealership. I must say I was very satisfied with how they ran their outfit! There was no "fine print" if you know what I mean.. They were honest and dealership. I must say I was very satisfied with how they ran their outfit! There was no "fine print" if you know what I mean.. They were honest and upfront about everything. Dennis Goss is the guy to talk to if you decide to get a car from this dealership. I highly recommend them! More

I took my 2003 mitsubishi to the dealership for a noise it was makeing when started. Everyone was very nice and helpful but after the car being fixed for the same noise 8 diffrent times and 8 diffrent thin it was makeing when started. Everyone was very nice and helpful but after the car being fixed for the same noise 8 diffrent times and 8 diffrent things makeing the noise. I finally took it to a freind that worked on cars and he told me it was my water pump he was right and we fixed it at his house. I paid him 300 dollars to fix it. Paid the dealership around 4,000 dollars to fix thing not broken. More

They omitted to tell us about the free laptop with the car deal. And when I asked the following week (they told me if I bring an extra customer, I will get one). No big deal (the laptop was probably infer car deal. And when I asked the following week (they told me if I bring an extra customer, I will get one). No big deal (the laptop was probably inferior anyway)......I had leather seats put in......one of my CDs went missing......I told them.......They said, they would ask the fitters.......all the fitters denied everything....surprise surprise !.........as it was a $12 CD...... More

The free tires for life is a complete scam. We have purchased 3 Mitsubishi vehicles from this dealership (5 Mitsubishi total). In addtion to similiar pricing for the vehicles we purchased, the Free ti purchased 3 Mitsubishi vehicles from this dealership (5 Mitsubishi total). In addtion to similiar pricing for the vehicles we purchased, the Free tires was an incentive to go with Lewisville Mitsubishi. We would take our vehicles in for Oil change and Tire rotation every 3k to 5k miles per Manufacture recommended specs, however, when it came time for the "FREE" tires, we were denied because you MUST rotate tires prior to 3,000 miles which is almost impossible if the car is used for College Children. I will never purchase another Mitsubishi nor will I ever get my car serviced there again. More

My husband and I purchased a 2009 Mitsubishi Outlander from Lewisville Mitsubishi. This is the second vehicle that we have purchased from them, and as far as we are concerned, we will only purchase from t from Lewisville Mitsubishi. This is the second vehicle that we have purchased from them, and as far as we are concerned, we will only purchase from them. I am constantly amazed at how this dealership has made it their number 1 priority to make sure that we are completely satisfied. Not only that, but they have made it a top priority to make sure that we feel welcome each and every time we step on the property. Our salesman, Shelby, has got to be, hands down, the finest sales person we have ever dealt with, for any product. He surpasses any other. He remembers the details, he pays attention, and he appreciates the hows and the whys. He does not try to force a sale, and he does not try to push. Instead, he EARNS your business and your respect. We are completely in awe of this. Lewisville Mitsubishi made every effort to give us a great deal on our new Outlander, an excellent deal on our trade-in, and they went above and beyond to get us the top end financing. When our new license plates came in, Shelby met me at the door of the dealership, and he put the plates on the car himself. Again, above and beyond. As if they have not done enough, we received a phone call today, from Richard at Lewisville Mitsubishi, and the content of the call was to let us know that apparently during one of our test drives, I had lost a ring in the car (it was in my pocket). The ring was inscribed on the inside, and Richard went through the invoices of the sold vehicles until he found the names (mine and my husband's) that matched the inscription. I was not sure where I had lost the ring, so I had not thought to call the dealership, but I stand completely grateful and amazed. So to Shelby, to Richard, to John in finance, what a great group of people. I would encourage ANYONE and EVERYONE looking to buy a car, used or new, to go to Lewisville Mitsubishi. This is the finest dealership you will ever go to, and I believe the most wonderful experience you will have investing in your future. More

Called before visiting this dealership and provided them with specific critera before making the trip out to them. Was assured they would be able to help get my daughter in a car without any credit. (Not with specific critera before making the trip out to them. Was assured they would be able to help get my daughter in a car without any credit. (Not BAD credit - she is young and has no credit). After 4 days, they finally tell us they can't do anything for her. This was only after we continued to call them. They make promises just to get you on the lot. There advertising of getting people in a vehicle without any credit is an absolute fabrication....and comes with many conditions. Quoted 21% interest !! Ridiuculous. They have terrible communication skills, after deciding not to offer financing, the least they could have done was called and told my daughter that. She lost 4 days of car shopping because of them. Will never recommend this dealer. Very poor level of customer service. All they had to do was tell us they could not do the deal - why string us along for days? More