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Lexington Park Chrysler Dodge Jeep Ram
Lexington Park, MD
436 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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436 Reviews of Lexington Park Chrysler Dodge Jeep Ram
August 14, 2016
Awesome Thank you Keyvan Aarabi for your awesome work on 2016 August 13 for helping purchase a certified 2013 Jeep Wrangler. The wife and are loving it!!!! I Thank you Keyvan Aarabi for your awesome work on 2016 August 13 for helping purchase a certified 2013 Jeep Wrangler. The wife and are loving it!!!! I would also like to say to thank you to Dewayne Dickens for making the paper as painless as possible and to Kenny Cresswell for giving us the best possible value for our trade in. More
by LeeKL
Employees Worked With
Keyvan Aarabi, Dewayne Dickens, Kenny Cresswell
August 13, 2016
My new 200 Everyone made my new car purchase a pleasure. I knew what I wanted and clicked on a link the night before. The next day I called and talked to Keyvan. Everyone made my new car purchase a pleasure. I knew what I wanted and clicked on a link the night before. The next day I called and talked to Keyvan. I gave him my information for financing and my trade. Shortly after he emailed me my deal and called me with my Apr. After a quick test drive, I signed my paperwork and drove my new car home. While they did offer some other stuff to add to my purchase, I didn't feel any pressure to accept anything I didn't want. I would definitely send any family or friends to see them. More
by Robin G
Employees Worked With
Keyvan Aarabi, Dewayne Dickens, Bill Ritter
August 13, 2016
Great experience Thanks Keyvan for the great experience. Bringing my new jeep to me was above and beyond my expectations. Also thanks to dewayne for having the paperwo Thanks Keyvan for the great experience. Bringing my new jeep to me was above and beyond my expectations. Also thanks to dewayne for having the paperwork done ahead of time. More
by Mayo34
Employees Worked With
Dewayne Dickens
August 05, 2016
New Car Heaven My sister-in-law recommended Fitzgerald and Herb Hardy from her new Jeep Wrangler purchase a few years back. My wife, Shannon and I cannot say enough My sister-in-law recommended Fitzgerald and Herb Hardy from her new Jeep Wrangler purchase a few years back. My wife, Shannon and I cannot say enough nice things about Herb! My wife was a little apprehensive about new car shopping because of her past experience but this was literally such a seamless easy process and Herb was fabulous. He greeted us while we were walking the lot (but was not at all pushy) and was just so friendly and helpful. He answered a lot of questions and we took our first test drive. He promptly replied back and forth through emails, which was easier for us, answering questions and was always accommodating as we test drove different vehicles until we decided what we wanted. We bought a new Jeep Grand Cherokee Overland (which we LOVE!) We did shop around and found competitive pricing at other locations; however, we really wanted to buy here and with Herb and were very satisfied with the final pricing and customer service we received. Herb made the process so easy for us, from start to finish, and all the Fitzgerald people who assisted along the way (Kenny, Steve, Bill) were also super nice to us. Even Fitzgerald employees raved about this dealership which says a lot. I would highly recommend the Lexington Park Fitzgerald location and especially Herb Hardy to anyone shopping for a new vehicle :) More
by jdhawes
Employees Worked With
Herb Hardy, Steve Sloan, Bill Ritter, Kenny Cresswell
July 08, 2016
Very nice experience My wife and I went into purchase a used pick-up. The selection in that area was limited, but we found a previously owned Yukon in our price range. D My wife and I went into purchase a used pick-up. The selection in that area was limited, but we found a previously owned Yukon in our price range. During the inspection, some items were discovered that required repair and we were given the option of having them done by the dealer, or taking the car somewhere else. We chose the dealer. The worked was performed well and at a reasonable price. Everyone at the dealer was very kind. When we arrived to collect the car, all of the paperwork was printed, organized and ready to go. It took only about 10 minutes to complete the transaction. Our salesman was very courteous and kept us informed as to the status of the repair work all along the way. We are very pleased and would recommend this dealer to others. More
by castlehouse
Employees Worked With
Keyvan Aarabi, Dewayne Dickens, Bill Ritter
June 11, 2016
Robert Whitley is an exceptional Ambassador of Fitzgeraldd. Robert Whitley takes new car sales to a new level. Professional, right up front and a gentlemen who knows his Chrysler product. Thank you Robert a Robert Whitley takes new car sales to a new level. Professional, right up front and a gentlemen who knows his Chrysler product. Thank you Robert and your team; Harvey More
by Robert Whitley
Employees Worked With
Robert Whitley
March 27, 2016
Very Poor!!! If you have a choice, make the drive to Waldorf, Annapolis, Prince Fredrick, Bowie... any where to avoid bringing your vehicle to this poor excuse for If you have a choice, make the drive to Waldorf, Annapolis, Prince Fredrick, Bowie... any where to avoid bringing your vehicle to this poor excuse for a service department. They are very courteous and friendly but the quality is deplorable. They routinely overbook, walk ins take precedence over appointments, and if you're paying for your service then it trumps warranty work. I had to make several appointments to get warranty work done because they routinely "didn't get to it" by COB. If I could give them a negative star review, I would. More
by Lucy
Employees Worked With
Zach Beckingham
February 10, 2016
Excellent Service I have always dreaded taking my vehicle in for servicing. NOT ANY MORE!! My Jeep needed an oil change, tires rotated, etc. I dropped her off yester I have always dreaded taking my vehicle in for servicing. NOT ANY MORE!! My Jeep needed an oil change, tires rotated, etc. I dropped her off yesterday, got my loaner, and returned today. I am almost sad that I don't get to go back tomorrow!! The service department at FitzWay in LP is awesome. I had such fun with the staff. We laughed, talked football, and generally had a blast. Of course, the work done was outstanding. Not one thing I asked for them to do was left undone. Smiles all around. I felt like I was with family. I cannot wait for my next excuse to go back!!! More
by kaebearsmo
Employees Worked With
Donna Allen, Tim Pilesky
January 12, 2016
Outstanding customer service!! Herb Hardy is without a doubt the most knowledgeable and courteous salesman I have ever met. ( second to only my grandfather) Dewayne Dickens, as alwa Herb Hardy is without a doubt the most knowledgeable and courteous salesman I have ever met. ( second to only my grandfather) Dewayne Dickens, as always was a pleasure to work with as well, very knowledgeable. More
by David W.
Employees Worked With
Herb Hardy, Dewayne Dickens
November 25, 2015
Traveled 1,546mi....and the deal didn't change I stopped buying domestic about 15 years ago and was use to the German car buying experience which is a totally professional experience. Two years ag I stopped buying domestic about 15 years ago and was use to the German car buying experience which is a totally professional experience. Two years ago, I needed a 3/4 ton truck and after tons of research settled on the Ram 2500. The purchasing experience in Dallas was a total wake up slap in the face how little domestic dealerships have changed in 15 years. It was a bait and snatch, heavy handed sale, over promise and under deliver experience with people that didn't really even know their product. After walking out three times, I finally got the deal they promised on the phone 6 hours before. I LOVE the truck and needed a new one, not because anything was wrong with it, but I had put 50K miles in under 2 years and financially, it was a good time to replace it. I dreaded the whole experience again until I found Bill and his team. I made the deal on the phone including their purchase of my vehicle and traveled 1,546 mi to pick up my new one all the time thinking that I had a high likelyhood of returning to TX without a new truck. The whole purchase experience was 180 degrees of my last one. I wasn't quite sure what Bill meant when he gave me to Donna to complete the sale and stated, "I promise, your day will be interesting." I found that Donna is anything but the conventional car sales person... in a good way. I felt like I was buying a car from a friend or relative. I mean really, when was the last time a car sales person took you to lunch while your car was being made ready? After numerous German cars from the same sales person, that never happened to me before. She knows the vehicle very well and she is more interested in you the buyer than making a sale as I watched her deal with other customers while I awaited my vehicle detail completion. The deal never changed, no add ons, no hidden fees and no surprises. When I found some minor shipping/lot damage to the vehicle, they offered to pay the repair costs if I took it to a dealership back home....and they did! There were issues getting the vehicle enrolled in the Chrysler Business Link program because they are not a Business Link dealership; however, they didn't just leave me to flounder on my own and were persistent with Chrysler until it was enrolled in the program. I would be remiss if I didn't give a shout out about finance. Dewayne has a slick multimedia presentation slant to the usual boring add on protections and financing options, but again, it isn't heavy handed at all and they are competitive with internet pricing on the same items just like with their vehicle pricing. If you don't want it, just say no and you move right along. If you want more info, he's there to help...again even after the sale is completed. Additionally, he is the point man taking charge of making sure your vehicle gets registered in your state and running any interference needed with banks, Chrysler, etc. On the way back, I had someone notice my Maryland temporary tag and come up to me in a Walmart parking lot in Little Rock, Ar. He did so because he bought his truck at this dealership last year and was so pleased with his experience with them. True story! Bottom line: Don't be afraid to travel to pick up a vehicle here no matter how far you travel. There were no bad surprises and they will remember and help you long after you drive off. Furthermore, it was just an all around good experience renewing my faith in at least one domestic dealership with a great fall leaf watching trip as a bonus. Mr. Fitzpatrick should be proud of this sales team! More
by NewRam1
Employees Worked With
Bill Blumenfeld, Donna Allen, Dewayne Dickens
