Lexus Carlsbad

RUDE Sales RUDE SALES! My wife went to Lexus Carlsbad today for a test drive. We purchased our current car RX300 from the same dealer in 2001. During the eval RUDE SALES! My wife went to Lexus Carlsbad today for a test drive. We purchased our current car RX300 from the same dealer in 2001. During the evaluation of our RX300 for trade-in value, the sales Michael broke the ignition key. They are nice enough to cut a new key. However, when the sales gave us the new key, he commented "Thank your husband for wasting my time" and threw the old key on the table. On top of this, when I left the dealership, found out the newly cut key does not wok at all. Well this dealer just lost a would-be returned customer. More

Walid will drop you before the ink dries on the sales slip. He promised to come to my house and help me with the NAV system but he wouldn't even return phone calls. slip. He promised to come to my house and help me with the NAV system but he wouldn't even return phone calls. More

I purchased a 2012 ISC model from Lexus Carlsbad in April. I spoke with Gary about the vehicle and I felt that according to their reviews online that it would be safe to do business with them. Gary adv April. I spoke with Gary about the vehicle and I felt that according to their reviews online that it would be safe to do business with them. Gary advised me that the vehicle was in excellent condition. I specifically asked him many detailed questions about the vehicle. One of the main questions I asked was, if there was any paintwork or previous damage on the vehicle? He reassured me that there was not. Bare in mind we are buying a 1 year old car with only 8k miles, so I had no problem believing it. Approximately 2 weeks after completing the deal with Gary and paying for the vehicle, it arrived to me in Chicago. The vehicle arrived to me and on first look it appeared to be in good shape, although it was quite dirty on the exterior. This is expected after a 1700+ mile trip on a car carrier. I had the car washed and after inspected the vehicle further, I noticed there were "fisheyes" in the left 1/4 panel of the vehicle. I then pulled out a paint meter I had. I started to measure the panels one by one and I noticed that almost the whole car had been repainted. Furthermore, there was a lot of bondo (filler) on the vehicle. After I noticed the subpar paintwork and bondo, I called Gary and I also spoke with the used car manager as well in regards to the condition of the vehicle. I advised them I am not at all happy that they misled me about the condition of the car. The reply that I received from the used car manager was that "you got a very good deal" and "our salesmen are not trained to notice paintwork on a vehicle". However, he would not acknowledge that they flat out lied to me about the condition of the vehicle and the previous damage/paintwork it had sustained. I expressed to them that this is not a conducive way to do business. Prior to agreeing to purchase this vehicle and spending $41k + with them, I read many reviews on this dealership so I expected a lot more from them and I felt I should write this review to inform other potential clients that are considering doing business with them. Whether you are a local customer or an out of state client like myself - I would strongly suggest a 3rd party inspection prior to purchasing a vehicle from this dealership. More

Mr. Kiner was extremely helpful, polite and knew his product inside and out. Through the negotiations reasonable and polite. I would and have recommended this Lexus dealership to someone. Buying a product inside and out. Through the negotiations reasonable and polite. I would and have recommended this Lexus dealership to someone. Buying a car is confusing and stressful, Mr. Kiner made this experience pleasant and profitable to both of us. More

Gary Kiner, Internet Manager helped me purchase a vehicle for my specific needs. We communicated the majority of the time via email before I purchased a new Lexus RX 350. He always responded right away. When for my specific needs. We communicated the majority of the time via email before I purchased a new Lexus RX 350. He always responded right away. When my wife and I visited the facility twice, he greated us with a smile and no pressure. When the vehicle I was thinking about buying was sold, he went out of his way to secure another smiliar vehicle which we bought. The price was outstanding and better yet, he gave us a great price on our trade in vehicle. Further, when we needed a loaner car for three days, he gave it to us gratis. This dealer is outstanding and very well organized and clean. Gary is the abosolute best. Justin, the service manager was very helpful when we had the paint sealer applied. Lexus Carlsbad will be my preferred dealer for future vehicles. Thanks to all of you. Mike and Rosa More

My father-in-law, who is in retirement, wanted to purchase a Lexus RX 350 and asked me to help him. He didn't have the energy to visit the showrooms. With him being on the West Coast in California purchase a Lexus RX 350 and asked me to help him. He didn't have the energy to visit the showrooms. With him being on the West Coast in California and myself being on the East Coast in Boston, I figured the best (only) way to help my father-in-law was to contact dealers through email. I sent an email inquiry through the Lexus Carlsbad website and within 15 minutes I got an email from Gary Kiner, who is their internet sales manager. We exchanged emails and phone calls about what my father-in-law was looking for and what he had available. We narrowed down the car choice and he gave me a price which I thought was very competitive. Given that I was on the east coast, I couldn't be at the dealership when my father-in-law went to look at the car and sign the paperwork. I thought that something would be lost in translation and unexpected issues (i.e. higher pricing) would come up. But such thoughts were completely unfounded, as Gary not only delivered what he promised, but to my surprise he went even further to sweeten the deal. I felt that Gary took great care to provide extraordinary service to our family. My father-in-law has purchased a lot of cars in his lifetime, and he told me that this was by far the smoothest vehicle purchase transaction he has ever made, and he felt good about the service and price. I felt good too because I was under pressure from my wife to make sure everything went smoothly :) With so much information available on the internet, I highly recommend this way of purchasing a vehicle. I've never used any of the car services like carwoo.com, zag.com or carsdirect.com, so not sure what more they can offer over what you can research yourself. Working directly with the dealers through the internet, I found the pricing to be quite competitive. My father-in-law is happy, so my wife is happy, and so I'm happy. Which is why I highly recommend Gary and Lexus Carlsbad. More

Profile type of salesman. Will not call back if Profile type of salesman. Will not call back if you’re labeled for low buying power. Only looking for large down payments. Possible other issu Profile type of salesman. Will not call back if you’re labeled for low buying power. Only looking for large down payments. Possible other issues hear (social class, race, and greed). The General Manger agrees with this thought process because he will not reply to complaints. More