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Lexus Escondido

Escondido, CA

3.9
867 Reviews
Call Dealership (760) 291-8374

1205 Auto Park Way

Escondido, CA

92029

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867 Reviews of Lexus Escondido

May 08, 2022

Very accommodating. Excellent service. Matthew is awesome! Would recommend. My car is ruining well and clean! More

by smkos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ivko
Print
May 21, 2022 -

Lexus Escondido responded

Hello smkos, Thank you for taking the time and sending us 5 stars. We are happy to know that Matt took good care of you and we look forward to serving you in the future. Have a wonderful weekend. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 08, 2022

Rapid, reliable, expectations well managed and staff very professional. They seemed to care about their level of customer service. More

by gdwmurrieta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Alvarado
Print
May 21, 2022 -

Lexus Escondido responded

Hello gdwmurrieta, Thank you for taking the time and giving us 5 stars. We are happy to know that you had a great experience and we look forward to helping you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 07, 2022

All staff very friendly and helpful. Positive attitude. Matt, service rep, very easy to work with. More

by rgjensen460
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ivko
Print
May 21, 2022 -

Lexus Escondido responded

Hello rgjensen460, Thank you kindly for taking the time and sending us your feedback, we sincerely appreciate you and we look forward to serving you in the future as well. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 06, 2022

Very friendly and professional across the board. It is a pleasure to use this dealership. More

by warrenmparker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ivko
Print
May 21, 2022 -

Lexus Escondido responded

Hello warrenmparker, Thank you for taking the time and sending us your feedback. We are happy to know that you had an excellent experience and we hope to be able to work with you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 06, 2022

Slow service, took 5 days to finish service. Very expensive, double what you’d pay elsewhere. Even when they said it was done, I waited another 2hours at dealership. No respect for customers More

by Pchallendervc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Ivko
Print
May 20, 2022 -

Lexus Escondido responded

Hello Pchallendervc, Sorry to hear about your service experience. It makes me sad as we take customer satisfaction seriously. Your feedback is appreciated, this will allow us to resolve problems that occur and help us improve our services. If you would like to discuss further, please reach out to me directly. Lori Smith Customer Care Manager wecare@lexusescondido.com

May 06, 2022

Very nice place. The service advisor was great and the technician did a very good job on my vehicle More

by HUY824
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ivko, Juan Alejo, Misael Minaya
Print
May 21, 2022 -

Lexus Escondido responded

Hello HUY824, Thank you for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we look forward to serving you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 06, 2022

Frank was very knowledgeable and answered all of my questions . The service was smooth and fast . More

by LIUSANDIEGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Atek
Print
May 21, 2022 -

Lexus Escondido responded

Hello LIUSANDIEGO, Thank you for taking the time and giving us 5 stars and we are happy to know that you had an excellent experience and we look forward to working with you. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 05, 2022

Very classy place and the employee's ate very professional and educated about the vehicles they are selling More

by MULLIGAN64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Graham, Omid Sarem
Print
May 21, 2022 -

Lexus Escondido responded

Hello MULLIGAN64, Thank you kindly for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we hope to serve you in the future as well. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 05, 2022

Fast, friendly, great atmosphere while you wait. Clear info provided on what car will need in the future More

by Shirley Bullard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaynah Anderson
Print
May 21, 2022 -

Lexus Escondido responded

Hello Shirley, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is helpful and professional and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 04, 2022

Very nice place. However, we should have been warned about the length of time needed to pick up our car. Would have brought lunch. Everyone tries to be so nice. More

by Kyaussy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Attila. 5 stars for him, Marvin Graham, Patrick Garland
Print
May 21, 2022 -

Lexus Escondido responded

Hello Kyaussy, Thank you for taking the time and sending us 5 stars and we sincerely apologize for the wait. We hope to look forward to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, Wecare@lexusescondido.com

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