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Lexus Escondido

Escondido, CA

4.4
861 Reviews
Call Dealership (760) 291-8374

1205 Auto Park Way

Escondido, CA

92029

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861 Reviews of Lexus Escondido

April 17, 2022

Excellent service. Very responsive to my request for a particular model of Loaner car. Professional service overall. More

by SJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Alvarado
Report | Print
May 26, 2022 -

Lexus Escondido responded

Hello SJ, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day, Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 16, 2022

I got a free car wash on Friday April 15. It was exceptional. I liked. More

by pwilson21
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Alejo
Report | Print
May 25, 2022 -

Lexus Escondido responded

Hello pwilson21, Thank you kindly for taking the time and giving us 5 stars. We sincerely appreciate you and we look forward to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 16, 2022

Frank was great. He explained everything and followed with us all the time It is kind of pricey More

by isamhireish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Atek
Report | Print
May 25, 2022 -

Lexus Escondido responded

Hello isamhireish, Thank yo for taking the time and giving us 5 stars. We look forward to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 16, 2022

We always enjoy the level of service offer at lexus escondido. Service Manager Aaron was understanding. Car service was completed with in the estimated timeline. Car was nicely washed and vacuumed More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Serrano
Report | Print
May 25, 2022 -

Lexus Escondido responded

Hello John, Thank you for taking the time and sending us 5 stars. We sincerely appreciate you and look forward to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 15, 2022

My appointment time was very punctual service Advisor Matt was very helpful very professional , made the right recommendations , I needed to know , and all the staff are really friendly at the dealership More

by majestk22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Ivko, Jenny Peters
Report | Print
Apr 15, 2022 -

Lexus Escondido responded

Hello majestk22, Thank you kindly for taking the time and sending us your feedback, We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful rest of your week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

April 15, 2022

I just did this! Shaynah great; Service documentation unacceptable: You never document the tire tread depth or the brake pad thickness! : More

by johjerry
Recommend Dealer
Yes
Employees Worked With
Shaynah Anderson
Report | Print
May 25, 2022 -

Lexus Escondido responded

Hello johjerry, Thank you for taking the time and sending us your feedback. We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 25, 2022 -

johjerry responded

Your response is totally out of date. Shaynah sent me the info I wanted day I asked for it. As is typical of your organization’s documentation, you need to get your act in gear. (Pardon the pun!) If Shaynah were in charge, apology after apology would never need to occur. Jerry Johnston I just noticed that it took 6.5 weeks for you to send me an irrelevant response to question that Shaynah had already answered. Does that give anyone in your chain of command a clue as to why I plan to take my business elsewhere? And don’t take 6 weeks to respond! Jerry Johnston

May 25, 2022 -

johjerry responded

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April 15, 2022

David Alvarado, Service Rep was very professional and pleasant to talk to. My car was in the shop for 3 weeks and I'm becoming to be I my patience. When I called David, he's very apologetic, explained More

by NGUBIO
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Alvarado
Report | Print
May 25, 2022 -

Lexus Escondido responded

Hello NGUBIO, Thank you for taking the time and giving us 5 stars . We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 15, 2022

Excellent care from Matt Ivko and Frank Atek. They made me feel appreciated, like they cared personally about me and my needs. This fine personal attention is appreciated. More

by DAVID.ALEXANDER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Atek, Matt Ivko
Report | Print
May 25, 2022 -

Lexus Escondido responded

Hello DAVID.ALEXANDER, Thank you for taking the time and giving us 5 stars, we are happy to know that our team here is professional and helpful and we look forward to seeing you on your next visit. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 15, 2022

It was easy to schedule our 35k maintenance on our car and our service representative did an excellent job. More

by vjferrette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Lee
Report | Print
May 25, 2022 -

Lexus Escondido responded

Hello vjferrette, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 14, 2022

Great job working with me when I had an issue with my car detail. They resolved the issue in a timely manner. More

by MARCIAANN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Smidt
Report | Print
Apr 15, 2022 -

Lexus Escondido responded

hello Marciaann, Thank you for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we hope to be able to serve you in the future as well. Have a wonderful rest of your day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

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