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Lexus Escondido

Escondido, CA

4.1
863 Reviews
Call Dealership (760) 291-8374

1205 Auto Park Way

Escondido, CA

92029

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863 Reviews of Lexus Escondido

March 03, 2022

It’s always a pleasure when Anthony Lee takes care of me. He is so friendly and always explains everything with details. Never a dull moment coming in to get my car serviced. More

by ESMY78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Lee
Report | Print
Mar 04, 2022 -

Lexus Escondido responded

Hello ESMY78, Thank you kindly for taking the time to send us your positive feedback, we sincerely appreciate it. We are happy to know that Anthony and our team here is professional and helpful and we hope to be able to serve you in the future as well. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 03, 2022

Salesman very professional and helpful. F&I guy less so. Seems no matter the brand, they HAVE to try and oversell. More

by BILLAISRVS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Graham, Misael Minaya
Report | Print
Mar 04, 2022 -

Lexus Escondido responded

Hello Bill, Thank you kindly for taking the time and sending us your feedback. Congratulations on your vehicle and for giving us an opportunity to earn your business. We are constantly working on improving our process here, so you input is extremely valuable. We hope to be able to work with you in the future as well. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 03, 2022

Everyone is always friendly and helpful with a smile and with advice or suggestions thanking me for coming to this dealership. More

by Mrs. Sandy Ward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin Graham, Matt Ivko
Report | Print
Mar 04, 2022 -

Lexus Escondido responded

Hello Sandy, Thank you kindly for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future as well. Have a wonderful day and a great weekend ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 03, 2022

Excellent customer service be on time promise make me so happy of your free car wadh More

by demar2749
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Lee
Report | Print
Mar 04, 2022 -

Lexus Escondido responded

Hello demar2749, Thank you for taking the time and sending us your feedback, we sincerely appreciate you. We are happy to know that our team here is professional and helpful and we hope we are able to serve you in the future as well. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 03, 2022

the dealership stood behind the extended warranty policy for a my Lexus auto. Anthony Lee supported and submitted the documentation. Anthony communicated with me to ensure i understood the approval was co More

by rod.degesero
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Lee
Report | Print
Mar 04, 2022 -

Lexus Escondido responded

Hello rod.degesero, Thank you kindly for taking the time to send us your feedback, we sincerely appreciate you. We are happy to know that our team here is professional and helpful and Anthony took great care of you. We look forward to serve you in the future as well. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 03, 2022

Good selection of used cars. Good customer service without feeling pressured at purchasing a vehicle. One thing that can improve it better is for the financing personnel to be mo More

by LFLORES1425
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Graham, Bob Zepeda, Stefani Duff, Litzy Cadena, Misael Minaya
Report | Print
Mar 04, 2022 -

Lexus Escondido responded

Hello LFORES1425, Thank you for taking the time in sending us positive feedback, we sincerely appreciate you. We are happy to know that our team here is professional and helpful. We are constantly trying to improve customer experience, thank you for the input. Congratulations and have a wonderful weekend ahead Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 02, 2022

The process to bring cars back to customers are terrible no coordination and Messi, need to improve More

by MARTHAGILARA
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Lee
Report | Print
Mar 02, 2022 -

Lexus Escondido responded

Hello Marthagilara, Thank you for taking the time to send us your feedback. Our management is working on putting a new process in place which is going to be seamless moving forward. We do appreciate your input, that helps us to learn and grow. Thank you for choosing us for your service needs Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 02, 2022

Always an easy check in with friendly service. Also makes checking out easy and fast More

by lianedlamrock
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Misty 5 stars , Frank Atek, Juan Alejo
Report | Print
Mar 02, 2022 -

Lexus Escondido responded

Hello lianedlamrock, Thank you kindly for taking the time to send in a positive feedback. We are happy to know that our team here is professional and helpful and we hope to be able to serve you in the future as well. have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 02, 2022

They were fast and efficient and provided us with a loaner car. The car was ready on time, as promised. More

by Louise Ann Walker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Ivko
Report | Print
Mar 02, 2022 -

Lexus Escondido responded

Hello Louise, Thank you kindly for your response and sending us a positive feedback. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 02, 2022

Quick, simple great service. They gave me a loaner vehicle and finished ahead the time they committed to. More

by Shawnorr123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaynah Anderson
Report | Print
Mar 02, 2022 -

Lexus Escondido responded

Hello Shawnorr123, Thank you kindly for taking the time and send us positive feedback. We are happy to know that our team here is professional, courteous and helpful and we hope to be able to serve you in the future. Have a wonderful day. Bests, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

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