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Lexus Escondido

Escondido, CA

3.8
864 Reviews

1205 Auto Park Way

Escondido, CA

92029

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864 Reviews of Lexus Escondido

January 21, 2022

Salina was amazing, I would highly recommend her to anyone looking to purchase a vehicle. More

by ERINRUBESH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew wells , Salina Luevano
Feb 01, 2022 -

Lexus Escondido responded

Hello Erin, Thank you kindly for your positive feedback and taking the time to send in a review. We are happy to know that our team was professional and helpful and Salina took exceptional care of you. We hope to be able to serve you in the future. Have a wonderful day ahead

January 21, 2022

Everyone was extremely courteous, and went out of their way to make sure we were happy and got the best financing option. More

by jefferson.baker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Whipkey
Feb 02, 2022 -

Lexus Escondido responded

Hello jefferson.baker, We sincerely appreciate you taking the time to send us a positive feedback. We are happy to know that our team is professional and helpful and we hope to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

January 21, 2022

A no pressure dealership. Marvin was most helpful in selecting the right vehicle for us. More

by RCOLLENDER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Graham
Feb 02, 2022 -

Lexus Escondido responded

Hello RCOLLENDER, Thank you for taking the time and sharing your experience and giving us a positive feedback. We are happy to know that our team here is professional and helpful. Thank you for giving us an opportunity to earn your business. We hope to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

January 21, 2022

The agent who checked me in was great. He was friendly, knowledgeable, and quick. However, the new messaging system was not so great. I waited 2 hours beyond completion of the service because the system fa More

by ELISABETHLEATHERBERRY21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
Feb 03, 2022 -

Lexus Escondido responded

Hi ELISABETHLEATHERBERRY21, “Great and Friendly” are wonderful to hear. We appreciate the kind words. Thank you, for your input regarding the new messaging system. We strive to provide an exceptional Service Experience for our guests. We appreciate your business! Thank you, Lori Smith Customer Care Manager lsmith@lexusescondido.com

January 21, 2022

We bought our NX here and have had all services done here as well. Excellent customer service, professional, friendly, and a lovely place. Highly recommend Lexus Escondido. More

by Idyerle
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matthew in service and Yangon in Sales
Feb 01, 2022 -

Lexus Escondido responded

Hello Idyerle, Thank you for taking the time to send in an positive review and for sharing your experience with us. We are happy to know that our team was professional and helpful and took good care of your service needs. We hope to be able to work with you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

January 21, 2022

Loaner and initial communication very good. 5 week turns around frustrating but understandable. Worried that computer couldn’t be replaced and May face another breakdown. More

by frednelson31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natali Pan, Lori Smith
Feb 03, 2022 -

Lexus Escondido responded

HI frednelson31, Thank you for your review. Please let us know if there's anything we can do for you. Best, Lori Smith Customer Care Manager lsmith@lexusescondido.com

January 21, 2022

Fast and convenient service!Clear and concise in Fast and convenient service! Clear and concise in summarizing service performed! Did not waste my time! More

by mvingslo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matthew
Feb 02, 2022 -

Lexus Escondido responded

Hello mvingslo, Thank you for taking the time to share your experience and send in a positive feedback. We are happy to know that our team is professional and helpful and we hope we are able to serve you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

January 21, 2022

Is it weird to say that this dealership is my happy place? The customer service is impeccable. The cafe’s food, which is often complimentary when you come in for servicing, is delicious. And the quiet More

by Maria Silverstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Serano
Feb 01, 2022 -

Lexus Escondido responded

Hello Maria, Thank you for your positive feedback and for sharing your experience with us. We are happy to know that our team was professional and helpful and that you love our facility. We hope to be able to service you in the future as well. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

January 21, 2022

The best in town. Excellent service and very professional , helpful and they take time to help More

by Salim4u
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Graham, Natali Pan
Jan 25, 2022 -

Lexus Escondido responded

Hi Salim4u, We are happy to know that our team was professional and helpful. We hope to be able to serve you in the future. Best, Lori Smith Customer Relations Manager lsmith@lexusescondido.com

January 20, 2022

Nice and clean with professional staff. Nice service department staff. We'll organized and respectful More

by CAMILLE.ABOUFADEL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami Doumit
Jan 25, 2022 -

Lexus Escondido responded

Hi CAMILLE.ABOUFADEL, We're glad to know you had a wonderful experience. We hope to be able to assist you in the future. Best, Lori Smith Customer Relations Manager lsmith@lexusescondido.com

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