Lexus Escondido

If you considering a car here go to a different dealer. The Customer service is horrible and they will not honor a service contract they provided when we bought the car Absolutely horrible experience I The Customer service is horrible and they will not honor a service contract they provided when we bought the car Absolutely horrible experience I wish there were no stars I was going to buy another Lexus we will go to a different car maker. More

I contacted this dealer over a week ago via telephone about purchasing a 2018 Lexus NX300. Spoke with an Internet Sales Consultant Nicole and asked if she could send me some detailed pictures since I am about purchasing a 2018 Lexus NX300. Spoke with an Internet Sales Consultant Nicole and asked if she could send me some detailed pictures since I am out of state and will be purchasing this vehicle without actually coming to the Dealership. She stated she will take a video and detailed pictures and get back with me shortly. Instead of hearing back from her I received a call from another Salesperson named Roland, that he would be handling my deal but cannot send me any pictures since the vehicle is in the shop being reconditioned. He stated he will get the details of what’s being done and get back with me later that day. With no return call from the Salesperson, I called back the next day and left a message for him but again no return call.... Next day which is now the third day of initial contact, I called and asked for the Used Car Manager. They put me to a Manager named Sammy Doumit’s voice mail and again no return call. The forth day I left another message for Sammy and again no return call. I finally left a message with the GSM Matt Shaffer and end up getting a call back from Sammy but not the GSM. Sammy stated the vehicle was available but was in the body shop getting the front bumper repaired due to damage and should be back that day or the next and he will call me as soon as it’s in to finalize the deal.... Two more days go by and no call from Sammy so I called and left a message with him again asking for the update. I was paying cash and had a transport company ready to pickup the vehicle, just waiting to hear back from Sammy. Now it is the third day since I left the last message with Sammy but still no return call and still to this day I have not heard back from the salesperson Roland.... I have never dealt with such an UNPROFESSIONAL set of people, from the sales person to the manager. Two days ago I received an auto respond email from Nicole that the vehicle was sold but still no phone call from anybody..... I waisted over a week of my time thinking I was buying this vehicle which was a birthday present for my wife. Did not expect this type of Unprofessional Service from a Lexus Dealer. I will not buy a car from this dealer and neither will any of my family and friends that live in San Diego area. More

Crystal Doroliat was an excellent salesperson Crystal Doroliat was my salesperson. She was able to help me understand a problem I was having with a version of the initial SUV I was interested in Crystal Doroliat was my salesperson. She was able to help me understand a problem I was having with a version of the initial SUV I was interested in and quickly provided me feedback for a different version which solved my problem. She further showed her knowledge of the products by quickly providing me with answers to my many technical questions. When I was ready to make my final selection, she had the vehicle waiting for me to test drive when I arrived. After the test drive I was ready to purchase it. A very enjoyable experience with a knowledgeable salesperson. More

Easiest car buying experience Not a big reviewer, but had to write a few words about my experience @ Lexus Escondido. My sales guy Joel was great. No back and forth haggling. T Not a big reviewer, but had to write a few words about my experience @ Lexus Escondido. My sales guy Joel was great. No back and forth haggling. They came in with the lowest price out of any Lexus dealer in the So Cal area. Process from beginning to end was smooth and finance was a breeze. More

Exceptional Customer Service Bob went above and beyond to help us get into our first lease. He is extremely knowledgeable and courteous we will continue to do business with him. Bob went above and beyond to help us get into our first lease. He is extremely knowledgeable and courteous we will continue to do business with him. More

Great, easy and convenient experience!!! My sales consultant was Gurmeet Jawanda. He was professional, experienced as Lexus driver and as Lexus representative, and very informed. No pressur My sales consultant was Gurmeet Jawanda. He was professional, experienced as Lexus driver and as Lexus representative, and very informed. No pressure at all, pay attention to all our questions ( I think it was a lot). Good person to have business with whom. We had fast and professional service with some financial representative (sorry, we forget her name). Michael and Elena Rendler More

Great salesman great dealership My sales consultant was Dan Flanagan and was very professional and very informed. Lexus Escondido is the best car dealership That I have ever did bus My sales consultant was Dan Flanagan and was very professional and very informed. Lexus Escondido is the best car dealership That I have ever did business with. No Presure very nice person and made sure I was happy with my experience. Don is a retired naval guy after 30 years. Thank you Dan for your service to this country. More

Deceptive car advertising Do not buy a 2019 Lexus ES350 F Sport from this dealership or any other in the United States. Their much advertised Lexus Safety System+ 2.0 is a fr Do not buy a 2019 Lexus ES350 F Sport from this dealership or any other in the United States. Their much advertised Lexus Safety System+ 2.0 is a fraud on this car model. (“Consumer fraud occurs when a product or service does not perform as advertised”.) The “Road Sign Assist” does not work no matter what you do. Lexus so called “Technology Specialist” and Lexus engineers are unable to fix the problem as of January 9, 2019. I bought a 2019 brand new one for over $50,000 on November 14. 2018 and the system has not worked from day one, even that Lexus advertisement shows a photo showing a red stop sign on the head up. Nice photo shop Lexus. I have been in contact with the Lexus dealership and Lexus Head Quarters since I found out the system just does not work, and all I have gotten is a run around. On January 10, 2019 I received a call from Lexus Escondido Technology Specialist telling me that the 2019 ES350 F Sport they sold me does not have the “Road Sign Assist” I paid for, even that Lexus advertise it does and all my paper work on the car says it does. If this is not fraud, I don’t know what is. I will now file a complaint with the California Consumer Protection Agency and the Federal Trade Commission about the deceptive car advertising Lexus is doing. More

Unbelivable ! Unbelievable! I called to hopefully get an answer on how to set up my Pandora Radio and was forwarded to Patricia Kelly. She suggested that she woul Unbelievable! I called to hopefully get an answer on how to set up my Pandora Radio and was forwarded to Patricia Kelly. She suggested that she would be in my city (Temecula) two days later and would either come to my house or meet me. We met in town and she fixed my problem. This is definitely "Customer Service" at its best. This is why I go to this Dealership. Thank You! More