Lexus Escondido

First class dealership Always a plueasure to visit the dealership for a service appt, they have everything you need to make the time go by quickly from a amazing restaurant Always a plueasure to visit the dealership for a service appt, they have everything you need to make the time go by quickly from a amazing restaurant /wine bar, hair salon, coffee shop or simulated golf! The staff is always helpful & friendly. More

Blatantly lied to! Unfair dealership. NEVER BUY, LEASE, OR MAKE ANY DEALS WITH THIS DEALERSHIP, THEY ARE UNFAIR & LIARS! If zero stars where possible that's exactly what I would rate th NEVER BUY, LEASE, OR MAKE ANY DEALS WITH THIS DEALERSHIP, THEY ARE UNFAIR & LIARS! If zero stars where possible that's exactly what I would rate this dealership. I have been blatantly lied to and been treated unfairly at Lexus of Escondido. I contacted the dealership to see what their best deal was for them to roll over my excess miles onto the new lease. I sent them over a deal that Lexus of San Diego was offering me and wanted to see if they could beat that price. I worked the deal with Karen MacKichan and the entire 2 hours that we sat down and talked about the deal I constantly repeated over and over that the overages of miles were going to be included in the deal, and she agreed. I had a witness with me the day the deal was made and i drove off with a $460 monthly payment that was suppose to include the overages of miles. A month later I get a letter in the mail from Lexus Financial Services stating that I owe them $3,200!! I called Karen right away and made her aware that I had received this letter, she calmly told me that it might take them a month or so to notice that the miles where rolled over to the new lease. So, I called Lexus financial and made them aware that I had got into a new lease and the mile overages where rolled over to the new lease. Now in October I get a 3rd letter stating that I owe them for mile overages. I contacted Karen AGAIN and this time she said that her or her manager Matt Schaffer do not have ANYTHING on file stating that the deal made was to roll over the miles. Now they want me to pay $3,200 in mile overages and then they left me with a HUGE monthly payment of $460!! on a Lexus IS300 where I could have gotten a much better deal somewhere else like Lexus of San Diego where I had purchased my first Lexus. I would not recommend anyone not friends, family, or even people I do not like to this dealership as they are fraudulent business people along with liars. I will be seeking legal help in this matter and will not settle for this unfairness. More

Great Experience A BIG shout out to Sam Hajiri! What a great sales experience. I was extremely appreciative of the amount of time and an patience Sam spent with me g A BIG shout out to Sam Hajiri! What a great sales experience. I was extremely appreciative of the amount of time and an patience Sam spent with me going over all the new features of the new ES 350 F Sport. He volunteered to spend a much time as it takes in order for me to enjoy the "Lexus Experience". I will be going back to seem Sam in a couple for further training. The deal I received was very fare and beneficial to both sides. This is the 5th Lexus that I have leased and was the best experience ever! Also a special shout out to Rachel Kuhrt my long time service consultant! More

My Salesman was the best Howard was attentive and made the process fun and easy! No games, just met my expectations. Car buying was always a task, but not anymore. Thank you f Howard was attentive and made the process fun and easy! No games, just met my expectations. Car buying was always a task, but not anymore. Thank you for being amazing! Will come back again!! More

Over the top customer service! I ordered a very customized 2018 Lexus LS 500 several monthes ago. The vehicle took longer than anticipated to arrive and I had to turn in my leased v I ordered a very customized 2018 Lexus LS 500 several monthes ago. The vehicle took longer than anticipated to arrive and I had to turn in my leased vehicle before my New Lexus arrived. The dealership kept me abreast of my delivery status all along. The dealership and my salesman did not want me to be inconvenienced and offered me a loaner car to bridge the gap. When my vehicle arrived I couldn’t be happier and was glad I switched from Mercedes. My new car is even more amazing than I thought! I love the smooth drive and the gorgeous interior finishes. More

Very satified It was an easy transaction. The staff were very knowledgeable.. It could not have been easier. Thank you very much for all the competent assistance. It was an easy transaction. The staff were very knowledgeable.. It could not have been easier. Thank you very much for all the competent assistance. More

Best car buying experience I've ever had Karen MacKichan is the best. The place is very impressive, clean, inviting. At 51 years old, this was by far the best car buying experience I've ever Karen MacKichan is the best. The place is very impressive, clean, inviting. At 51 years old, this was by far the best car buying experience I've ever had More

Excellent Customer Experience We have purchased 5 Lexus vehicles from Lexus Escondido and their customer experience is the best in the business. Karen MacKichan is always engage We have purchased 5 Lexus vehicles from Lexus Escondido and their customer experience is the best in the business. Karen MacKichan is always engaged in our buying process and is the ultimate professional. They make the process painless and one of the key reasons we continue to purchase the Lexus brand is because of their commitment to customer loyalty. Rachel Kuhrt always makes our service follow up easy with great results. I would recommend Lexus Escondido to anyone looking to establish a long term relationship. More

Great buying experience Thanks I love the car. Good buying experience. Explained everything and there was someone who know this Cadillac. He was able to show me the many ext Thanks I love the car. Good buying experience. Explained everything and there was someone who know this Cadillac. He was able to show me the many extras. Excellent!!! More

New lease Marvin and Crystal were very efficient in our lease transaction; Margie was professional and efficient as well. I was able to complete our transa Marvin and Crystal were very efficient in our lease transaction; Margie was professional and efficient as well. I was able to complete our transaction within an hour! Unheard of! More