Lexus Escondido

Crystal Doroliat was an excellent salesperson Crystal Doroliat was my salesperson. She was able to help me understand a problem I was having with a version of the initial SUV I was interested in Crystal Doroliat was my salesperson. She was able to help me understand a problem I was having with a version of the initial SUV I was interested in and quickly provided me feedback for a different version which solved my problem. She further showed her knowledge of the products by quickly providing me with answers to my many technical questions. When I was ready to make my final selection, she had the vehicle waiting for me to test drive when I arrived. After the test drive I was ready to purchase it. A very enjoyable experience with a knowledgeable salesperson. More

Easiest car buying experience Not a big reviewer, but had to write a few words about my experience @ Lexus Escondido. My sales guy Joel was great. No back and forth haggling. T Not a big reviewer, but had to write a few words about my experience @ Lexus Escondido. My sales guy Joel was great. No back and forth haggling. They came in with the lowest price out of any Lexus dealer in the So Cal area. Process from beginning to end was smooth and finance was a breeze. More

Exceptional Customer Service Bob went above and beyond to help us get into our first lease. He is extremely knowledgeable and courteous we will continue to do business with him. Bob went above and beyond to help us get into our first lease. He is extremely knowledgeable and courteous we will continue to do business with him. More

Great, easy and convenient experience!!! My sales consultant was Gurmeet Jawanda. He was professional, experienced as Lexus driver and as Lexus representative, and very informed. No pressur My sales consultant was Gurmeet Jawanda. He was professional, experienced as Lexus driver and as Lexus representative, and very informed. No pressure at all, pay attention to all our questions ( I think it was a lot). Good person to have business with whom. We had fast and professional service with some financial representative (sorry, we forget her name). Michael and Elena Rendler More

Great salesman great dealership My sales consultant was Dan Flanagan and was very professional and very informed. Lexus Escondido is the best car dealership That I have ever did bus My sales consultant was Dan Flanagan and was very professional and very informed. Lexus Escondido is the best car dealership That I have ever did business with. No Presure very nice person and made sure I was happy with my experience. Don is a retired naval guy after 30 years. Thank you Dan for your service to this country. More

Deceptive car advertising Do not buy a 2019 Lexus ES350 F Sport from this dealership or any other in the United States. Their much advertised Lexus Safety System+ 2.0 is a fr Do not buy a 2019 Lexus ES350 F Sport from this dealership or any other in the United States. Their much advertised Lexus Safety System+ 2.0 is a fraud on this car model. (“Consumer fraud occurs when a product or service does not perform as advertised”.) The “Road Sign Assist” does not work no matter what you do. Lexus so called “Technology Specialist” and Lexus engineers are unable to fix the problem as of January 9, 2019. I bought a 2019 brand new one for over $50,000 on November 14. 2018 and the system has not worked from day one, even that Lexus advertisement shows a photo showing a red stop sign on the head up. Nice photo shop Lexus. I have been in contact with the Lexus dealership and Lexus Head Quarters since I found out the system just does not work, and all I have gotten is a run around. On January 10, 2019 I received a call from Lexus Escondido Technology Specialist telling me that the 2019 ES350 F Sport they sold me does not have the “Road Sign Assist” I paid for, even that Lexus advertise it does and all my paper work on the car says it does. If this is not fraud, I don’t know what is. I will now file a complaint with the California Consumer Protection Agency and the Federal Trade Commission about the deceptive car advertising Lexus is doing. More

Unbelivable ! Unbelievable! I called to hopefully get an answer on how to set up my Pandora Radio and was forwarded to Patricia Kelly. She suggested that she woul Unbelievable! I called to hopefully get an answer on how to set up my Pandora Radio and was forwarded to Patricia Kelly. She suggested that she would be in my city (Temecula) two days later and would either come to my house or meet me. We met in town and she fixed my problem. This is definitely "Customer Service" at its best. This is why I go to this Dealership. Thank You! More

First class dealership Always a plueasure to visit the dealership for a service appt, they have everything you need to make the time go by quickly from a amazing restaurant Always a plueasure to visit the dealership for a service appt, they have everything you need to make the time go by quickly from a amazing restaurant /wine bar, hair salon, coffee shop or simulated golf! The staff is always helpful & friendly. More

Blatantly lied to! Unfair dealership. NEVER BUY, LEASE, OR MAKE ANY DEALS WITH THIS DEALERSHIP, THEY ARE UNFAIR & LIARS! If zero stars where possible that's exactly what I would rate th NEVER BUY, LEASE, OR MAKE ANY DEALS WITH THIS DEALERSHIP, THEY ARE UNFAIR & LIARS! If zero stars where possible that's exactly what I would rate this dealership. I have been blatantly lied to and been treated unfairly at Lexus of Escondido. I contacted the dealership to see what their best deal was for them to roll over my excess miles onto the new lease. I sent them over a deal that Lexus of San Diego was offering me and wanted to see if they could beat that price. I worked the deal with Karen MacKichan and the entire 2 hours that we sat down and talked about the deal I constantly repeated over and over that the overages of miles were going to be included in the deal, and she agreed. I had a witness with me the day the deal was made and i drove off with a $460 monthly payment that was suppose to include the overages of miles. A month later I get a letter in the mail from Lexus Financial Services stating that I owe them $3,200!! I called Karen right away and made her aware that I had received this letter, she calmly told me that it might take them a month or so to notice that the miles where rolled over to the new lease. So, I called Lexus financial and made them aware that I had got into a new lease and the mile overages where rolled over to the new lease. Now in October I get a 3rd letter stating that I owe them for mile overages. I contacted Karen AGAIN and this time she said that her or her manager Matt Schaffer do not have ANYTHING on file stating that the deal made was to roll over the miles. Now they want me to pay $3,200 in mile overages and then they left me with a HUGE monthly payment of $460!! on a Lexus IS300 where I could have gotten a much better deal somewhere else like Lexus of San Diego where I had purchased my first Lexus. I would not recommend anyone not friends, family, or even people I do not like to this dealership as they are fraudulent business people along with liars. I will be seeking legal help in this matter and will not settle for this unfairness. More