On August 18, 2015, we purchased a “Certified Pre-Owned” Lexus RX350. The vehicle had 10,108 miles. As of March 6, 2016, the vehicle has 15,656 miles, so we have put 5,548 miles on this car in less than 7 months.
On March 6, 2016, I had a flat tire (rear driver’s side). We took the car to Tires Plus to have it checked out. We were told that we needed a new tire because I drove with the flat tire which damaged it. We were also told that the two front tires were bad and needed to be replaced and that the remaining rear tire was "questionable". We got several quotes for replacing all four tires, ranging from $750 to over $800. We noticed when getting these quotes that the tires were projected to last from 40,000 to 65,000 miles. This caused us to question why our tires were bad after being driven less than 16,000 miles. This also caused us to wonder if bad tires was the reason for the tire going flat in the first place.
My husband called Lexus of Clearwater and spoke with Scott Coyner, Service Director. He explained our concerns regarding the tires. Scott said he needed to inspect the tires and then he would “work with us”. We were due for an oil change so we advised Scott that we would bring the car in for the oil change and tire inspection.
We took the car in on March 9, 2016. After inspecting the tires, Scott told us it would cost $1,300 to replace the tires with Michelin tires and do a front end alignment. My husband told Scott that was not “working with us” at all and he informed Scott of the quotes we had gotten for Goodyear tires. Scott then said he would match the quotes we got of $800 for Goodyear tires plus the cost of the front end alignment. My husband reiterated that this was not helping us in any way as we could get Goodyear tires cheaper than that at Sam’s Club. We were expecting at least some type of break based on the fact that we purchased a “Certified Pre-Owned” car with bad tires. However, Scott informed us that was all he could do. So we got out oil change and left the dealership.
We realize that tires are not specifically covered by the “Certified Pre-Owned” warranty. However, what does “Certified Pre-Owned” mean? Does the dealership not check the tires before “certifying” a car? Shouldn’t a consumer be able to assume that the tires are good on a “Certified Pre-Owned” car sold by Lexus and that these tires are going to last more than 5,000 miles after leaving the dealership?
Needless to say, we are very disappointed with the fact that we were sold a “Certified Pre-Owned” car with bad tires and the dealership is not willing to acknowledge any responsibility for this. We went ahead and had the one tire replaced at Tires Plus. We also had to replace the TPMS Sensor which was bad and may also have contributed to me driving on a flat tire as this should have alerted me that the tire was flat. Not sure if this should have been covered under the warranty, but at this point I don’t want to deal with Lexus anymore.
Furthermore, we just found out that when you have an alignment done, it is warrantied for 12 months or 12,000 miles. So, was the alignment not checked as part of the certification process or is it not part of the warranty you are supposed to get with a "certified Pre-Owned" car?
Even worse than the response we received from the dealership is the fact that the corporate office never responded to the letter I sent them.
So if you are thinking about purchasing a "Certified Pre-Owned" car from Lexus of Clearwater, you might want to have the car inspected by your own mechanic!