Lexus Of Lehigh Valley - Service Center

Criss from services must hate his job, he is giving this dealer a bad reputation. I have called 6 times in 2 weeks asking for a question before I take it there and get charged an hourly for nothing and he dealer a bad reputation. I have called 6 times in 2 weeks asking for a question before I take it there and get charged an hourly for nothing and he keeps telling me he'll call me back and no call back yet More

Excsllent. Wonderful service. Attentive, informative, welcoming staff. I particularly want to commend Diana in your Service Department who was incredibly helpful Wonderful service. Attentive, informative, welcoming staff. I particularly want to commend Diana in your Service Department who was incredibly helpful during my most recent visit. More

Terrible problem after problem. Purchased a certified pre-owned car from their lot and had to replace the alternator, brakes, front calipers, and they didn’t tighten the wheel so it Purchased a certified pre-owned car from their lot and had to replace the alternator, brakes, front calipers, and they didn’t tighten the wheel so it fell off while driving and caused an accident. During one repair, Al Palma said a prior estimate was wrong and the issue did not need to be fixed so without asking me he took that expense and replaced air filter. After two months of back and forth with insurance, my car still isn’t repaired. The manager stated that someone either vandalized my car or tried to steal my wheel and gave up. (That they never took the wheel off for the brake replacement or to inspect the calipers). I could have died when my wheel came off while driving, beware! More

Thanks for taking good care of my Car We bought a Lexus a number of years ago. The whole experience has been great! The care and service of this car has been one of the greatest in ou We bought a Lexus a number of years ago. The whole experience has been great! The care and service of this car has been one of the greatest in our experience dealing with Cars and Service during our lifetime. We have been married more than 50 years. Lois Daday More

Had four new tires installed and instructed them to replace the destroyed spare tire with one of the tires that was on the vehicle. Got a flat and went to install the spare and found it was the same d replace the destroyed spare tire with one of the tires that was on the vehicle. Got a flat and went to install the spare and found it was the same destroyed spare that I went into the dealership with. Contacted dealership about prior issue. Dealership responded immediately and resolved problem completely. Would go back based on this experience. More

Took in my 2006 GS300 with an A/C problem in October 2011. It was under extended warranty. They said they fixed it and I put my car up for the winter (RWD), and drove my AWD VW Passat until Spring. T 2011. It was under extended warranty. They said they fixed it and I put my car up for the winter (RWD), and drove my AWD VW Passat until Spring. This summer the A/C failed again, I believe because they made an agreement with the warranty company (Hendrick Autoguard from Hendrick Lexus in Charlotte) to do the bare minimum work. When I took the car back in they wanted to charge me $2400 for Lexus compressor, and $1400 for an aftermarket compressor. The warranty expired June 13. It was July 3, less than 3 weeks. Neither Lehigh Valley Lexus or Hendrick Lexus is willing to take responsibility for poor repairs or a warranty on a car that has less than 90k. The service manager (Jeff Whary) nor the general manager (Carl Hesse) will talk about the issue. I took my car back after contacting Lexus directly. Lexus will make the repairs, but that does not excuse Lexus of Lehigh Valley for arrogance and indifference. More

Lexus of the Lehigh valley dealership service dept is horrible. They are arrogant or simply don't care. All they care about is selling extended warranties, accessories, trying to convince you that you ne horrible. They are arrogant or simply don't care. All they care about is selling extended warranties, accessories, trying to convince you that you need this and that then they charge you an outrageous amount of money. Their loaner and pickup service is a joke. They will come up with any excuse for not having a loaner available. Just playing games until you just give up and arrange for your own transportation. My recommendation, don’t even think about dealing with them. I have dealt with Honda, Mazda, and Acura dealers and never had the same bad experience like Lexus of the LH. Be aware. More