Lexus Of Orland

Just wonderful! Sammy and Martha makes a great team! I keep going back every year bcuz of those two! Best customer services, great atmosphere . Love those two!!! Sammy and Martha makes a great team! I keep going back every year bcuz of those two! Best customer services, great atmosphere . Love those two!!! More

Service I came in last Sat for check up work with Morgan. Called Monday brake light on had vehicle towed Wed brakes went out I'm not feeling Merry right now! I came in last Sat for check up work with Morgan. Called Monday brake light on had vehicle towed Wed brakes went out I'm not feeling Merry right now! She told me my brakes were fine you needed brake fluid it was as blessing I was not in eway when my car would not stop I had to pay for towing and a rental car. On the bright side I would still recommend Orland Park because your customer service is awesome. Monique H is always full of great customer service and willing to help out you should be proud to have a loyal employee! More

Routine oil change and tire check. Took town hours to get oil change and to be told I needed a new tire. Cost to replace tire was $240.00. I declined tire and went done street to Discou Took town hours to get oil change and to be told I needed a new tire. Cost to replace tire was $240.00. I declined tire and went done street to Discount tire and got the exact same time for $170.00. More

Fast, Fair, and Friendly! Best experience in buying a car ever, all aspects! Very satisfied...Jim B was professional, nice, friendly, straight up. Same with Bob V and Martha t Best experience in buying a car ever, all aspects! Very satisfied...Jim B was professional, nice, friendly, straight up. Same with Bob V and Martha too! Jim even drove my old car to my house the next day, that’s full service! Very much appreciated, thanks for everything Orland Park Lexus! More

Coolant leak Water pump had to be replaced because it was leaking. the timing chain and belts were also replaced because the pump was being replaced and they were Water pump had to be replaced because it was leaking. the timing chain and belts were also replaced because the pump was being replaced and they were going to come off to replace the pump. More

Fair and Efficient The moment I walked in,I was greeted warmly by the staff and sales associate. They knew me by my name because I’ve done a lot of business with this de The moment I walked in,I was greeted warmly by the staff and sales associate. They knew me by my name because I’ve done a lot of business with this dealership. I was treated fairly be everyone. The process went smoothly and efficiently.Overall, I would highly recommend this dealership to anybody anytime. More

Very good Chris was very helpful and made the whole buying process smooth. Definitely would recommend him . He took his time to show me how everything works. Chris was very helpful and made the whole buying process smooth. Definitely would recommend him . He took his time to show me how everything works. More

Customer service The customer service is excellent at the Orland Park location, The Staff greet me all the time with a pleasant disposition and I really enjoy the wait The customer service is excellent at the Orland Park location, The Staff greet me all the time with a pleasant disposition and I really enjoy the waiting area, it feels like home away from home. More

Bad experience. My car came out of there with damage it didn't have when it went in there. I bought my car there 13 years ago and had all service, other than maybe 3 My car came out of there with damage it didn't have when it went in there. I bought my car there 13 years ago and had all service, other than maybe 3 oil changes done there. However, will not be back. They refuse to take responsibility for the damage to my car. More

Excellent Buying Experience The sales staff was friendly and easy to work with. We not only received a great deal, but both Chris Kowalis & Chris Merx took the time to answer all The sales staff was friendly and easy to work with. We not only received a great deal, but both Chris Kowalis & Chris Merx took the time to answer all of our questions during the negotiation process of the sale. Mike Bannos made the finance process simple and straight forward. Before leaving, Chris Merx also gave us a comprehensive orientation on the new RX, making sure we understood the features. We will definitely be referring our friends and family to Chris Merx and the Lexus of Orland team. More