Lexus Of Orland

SINCE YOU ASKED. WAITED 2HRS FOR A BATTERY CHANGE. MOST OF EMPLOYEES I HAD CONTACT WITH WERE COUGHING. EMPLOYEE REFILLED COOKIE PLATE WITH HER BARE HANDS. VEHICLE N WAITED 2HRS FOR A BATTERY CHANGE. MOST OF EMPLOYEES I HAD CONTACT WITH WERE COUGHING. EMPLOYEE REFILLED COOKIE PLATE WITH HER BARE HANDS. VEHICLE NOT DRIED AFTER COMPLIMENTARY CAR WASH. More

Great customer service Service agent Fred was very helpful and the waiting room is clean with good coffee and good cookies large area with big clean chairs and tv Service agent Fred was very helpful and the waiting room is clean with good coffee and good cookies large area with big clean chairs and tv More

My Lexus Experience I am one who prefers for individuals to be upfront with me. I appreciate my salesman LG attempting to do so at all costs. He was very friendly and for I am one who prefers for individuals to be upfront with me. I appreciate my salesman LG attempting to do so at all costs. He was very friendly and forthcoming. Although some unexpected issues occurred upon signing paperwork, I’m pleased. More

Sold me exactly what I pinpointed within my budget Marek was the sales person who I met up at the store after I did my research online. I test-drove the vehicle and found that the battery was dead. The Marek was the sales person who I met up at the store after I did my research online. I test-drove the vehicle and found that the battery was dead. They put a brand new battery right away and also gave me a better price on the vehicle. Not to mention, they also allowed me to take the vehicle to a third party mechanic who checked out everything independently. Bob, the manager was extremely pleasant who authorised the final sale. I did not feel any pressure to buy and also felt that these guys are very knowledgeable about the cars they sell. More

Slow drop off and pick up Took way to long to drop off and get a loaner and just as long to pick up my car after it was “ready”. Invoice was incorrect. Had very little gas, had Took way to long to drop off and get a loaner and just as long to pick up my car after it was “ready”. Invoice was incorrect. Had very little gas, had to stop as soon as I left the dealer and all my preset radio stations were wiped out. On the bright side, the service tech did keep me in the loop on the progress and findings of the work More

Keep Coming Back My experiences have pretty much always been positive. A lot of that is due to Tony Cesario. He is an absolute pleasure to deal with and is one of yo My experiences have pretty much always been positive. A lot of that is due to Tony Cesario. He is an absolute pleasure to deal with and is one of your best Service Consultants you have. More

Over all service.very satisfy I like because I was able to get loaner car. This is very convenient for me. Service person Tracy was awesome. And as always you have very good coff I like because I was able to get loaner car. This is very convenient for me. Service person Tracy was awesome. And as always you have very good coffee. More

Great Service Very pleased with the attention, follow up, service and entire experience in purchasing and/ or leasing my 4th vehicle from Lexus of Orland and 6th ve Very pleased with the attention, follow up, service and entire experience in purchasing and/ or leasing my 4th vehicle from Lexus of Orland and 6th vehicle from the Kowalis family of dealerships. More

Good customer service. I appreciated the Service Advisor, Fred, ensuring all manufacture maintenance intervals and recommendations are being met. I was given an estimate and I appreciated the Service Advisor, Fred, ensuring all manufacture maintenance intervals and recommendations are being met. I was given an estimate and approved all recommended repairs. I also received my car in a timely fashion as requested. Well done Fred and the rest of the service team! More

Only place I get my Lexus serviced Great quality of work, however it slightly upset me I was not able to get a loaner vehicle due to “policy” however the guys in service are great & ver Great quality of work, however it slightly upset me I was not able to get a loaner vehicle due to “policy” however the guys in service are great & very knowledgeable More