Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus Of Orland
Orland Park, IL
2,525 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,525 reviews
November 27, 2018
Great Service! We were extremely satisfied with our experience at Lexus of Orland. No high pressure sales person which I appreciated. In fact, Aiman Hamden was real We were extremely satisfied with our experience at Lexus of Orland. No high pressure sales person which I appreciated. In fact, Aiman Hamden was really helpful - answered all our questions and addressed concerns, professional, knowledgable and friendly. Both he and Mike from finance stayed after hours to accommodate us. I haven't purchased a car in a long time but my husband said he will not buy any other car but a Lexus in the future!! More
by julie1022
Verified CustomerEmployees Worked With
Technical person was super helpful too...cant remember his name..Lorenzo I think!, Mike Bannos, Aiman Hamdan, Chris Kowalis
November 26, 2018
Service was great My service guy Tim was attentive and knowledgeable. In addition, the lady that makes coffee, cookies and supplies snacks to customers, was also extre My service guy Tim was attentive and knowledgeable. In addition, the lady that makes coffee, cookies and supplies snacks to customers, was also extremely polite and attentive to my daughter and I. I had a nice experience. More
by lhowardcurry
Employees Worked With
Tim Kosiba, Bob Jaskolski
November 26, 2018
Strut replacement Dealer performed repair in less than the estimated time.(50minutes) Estimated time was 1-2 hours. Repair was completed in 50 minutes. Great Job Le Dealer performed repair in less than the estimated time.(50minutes) Estimated time was 1-2 hours. Repair was completed in 50 minutes. Great Job Lexus of Orland. More
by ROBTONY_RHYNE
Employees Worked With
Tim Kosiba
November 26, 2018
New car purchase. Sammie Scott is an outstanding sales consultant. He really goes out of his way to take care of you. Mike Bannos made the finance and title process as Sammie Scott is an outstanding sales consultant. He really goes out of his way to take care of you. Mike Bannos made the finance and title process as easy as possible. Lorenzo Lowery is a whiz at all of the features in Lexus automobiles, Highest recommendation for the dealership and its staff! More
by almicc21
Employees Worked With
Lorenzo Lowery, Sammie Scott, Mike Bannos
November 26, 2018
Great Service I have been going to Lexus of Orland for a few years. I have found them to me honest and professional. They treat you like a Family member. Quality se I have been going to Lexus of Orland for a few years. I have found them to me honest and professional. They treat you like a Family member. Quality service at a great value. More
by peasunnman
Employees Worked With
John
November 25, 2018
Purchase of an SUV Great service highly recommended! Bob was great and very professional! Martha was very friendly and informative. Bob, LG and Martha all great thanks Great service highly recommended! Bob was great and very professional! Martha was very friendly and informative. Bob, LG and Martha all great thanks RIMA ODEH More
by Moody
Employees Worked With
Bob Vitorrio, Martha Miller, LG Sears
November 24, 2018
tracey was great! service excellent Service prompt thanks for the loaner made our day so easy.. Very pleased with Lexus of Orland. Tracey was great. Back two days later for new ba Service prompt thanks for the loaner made our day so easy.. Very pleased with Lexus of Orland. Tracey was great. Back two days later for new battery More
by paubry
Employees Worked With
Chris Merx
November 23, 2018
The best !!!!! I came in looking for a cross over vehicle and I was thoroughly impressed how attentive Chris merx was in helping me look for a car. He was very prof I came in looking for a cross over vehicle and I was thoroughly impressed how attentive Chris merx was in helping me look for a car. He was very professional and knowledgeable in the different models. I told him my budget and what I was looking for and he stuck to the plan . I will referring all of my friends and family to this dealership. I love my NX !!! More
by biancasmith763
Employees Worked With
Chris Merx, Mike Bannos
November 23, 2018
Friendly and Helpful I came in to look at a new CPO RX 350 to replace the one I bought (and loved) nearly 10 years ago. Mike and Mike were helpful and friendly which is t I came in to look at a new CPO RX 350 to replace the one I bought (and loved) nearly 10 years ago. Mike and Mike were helpful and friendly which is the service I expect and always receive from Lexus of Orland. I love my new RX 350! More
by shel13
Employees Worked With
Mike Fredette, Mike Bannos
November 23, 2018
Unprofessional This day was different from all other visits. I normally don’t have any issues with this location, so I choose to take this trip for good service. My This day was different from all other visits. I normally don’t have any issues with this location, so I choose to take this trip for good service. My service rep was Morgan this visit. She was just unpleasant from the beginning. I called in the day prior to discuss my battery warranty & make my appt. The reps on the phone said the battery would be replaced, and only takes an hour. When sitting with Morgan, I mentioned the warranty. She said:well we’re just not going to replace the battery, well check it out & recharge if it’s not bad, but u can still sign this form to get things started. Battery charging was new info to me, so I double checked with her. Her tone was as if she was rushing me & that my having a warranty irritated her. After an hour she found me in the lobby to tell me that it would only be charged. aAfter the second hour I checked with her to see what was going on. With an attitude she states: There’s 2 cars on the chargers & we only have 2, so I (Morgan) just have to wait & walked away. After another 30mins, I check in for an estimated time. She went to check & told me 30 more mins, even though it was closer to another hour. I feel like I could have been warned about the wait for the battery charger & been offered a shuttle or car. Also that since my service was free I was made to wait behind others. I was there over 3 hours. Morgan just needs to be informed on how to greet customers & to take time out to update them, especially if the service is taking longer than expected. When I was checking out, she noticed that I was fed up, so she apologized for the wait & was a little nicer than before. It was too late. More
by jbabygo
Employees Worked With
Morgan
