Lexus Of Orland

Top notch service! I have received the best in customer service since I have been a client. I am happy to bring my car because I know that the consultant give me the be I have received the best in customer service since I have been a client. I am happy to bring my car because I know that the consultant give me the best advice and I appreciate their honesty. More

Exceeds expectations all around My lease was up at the end of December. Went to the dealership to get a regular maintenance + see the sales rep to on what options I have. Surprise n My lease was up at the end of December. Went to the dealership to get a regular maintenance + see the sales rep to on what options I have. Surprise number 1: Of my years of buy and lease cars, I have never worked with the same dealership and deal with the same sales person twice. This time when I called Jim up, he was there. The day before I went in, I did some look around at Edmunds and Kelly. Went in with a fairly good idea of what a serious offer should look like. Surprise number 2: after dropping off the car at service and talked with Jim, he came back with a serious offer that i could not refuse. So, while I didn’t really expect to do a deal that day, we had a deal!! Surprise number 3: To top it off, at the end, we met Mike as the closing finance manager. He was the same friendly guy who closed our deal three years earlier. I can honestly say I never dealt with the same sale-finance team ever in all the dealership I dealt with. The pair worked together extremely well. My wife and I had an positive experience that we would not associate with buy a car in a dealership. The dealership had overall done a great job. No doubt, it hit the ball out of the park. The following are two challenges that could enhance the customer experience even further; hit the ball to the Moon, If you will. I bought the car in for a regular maintenance, and talked about a deal some time in December. At the time, the expectations was to drive away with a proposed deal in the same car. It would be a valuable service to the customer if the sales and service department could coordinate and recognize that the lease will be up in a month, and advise the customer that the services at that point can be skipped, because if the car become a pre-owned, the existing customer will be paying for a service that will be repeated in the pre-own certification process, the customer in essence will be paying for a service that is adding value to no one. Also, we spent about 5.5 hours in the dealership from start to finish. Understood that sometimes things take time. I always wish the process of buying/ leasing a car is not that time consuming, albeit this time the experience is quite present. The last two points are by no means a negative reflection on the dealership operations, just something to think about. More

Very disappointed. I went in June for an oil change and ended up paying more than I expected because the mechanic did something to the oil pan and blamed it on the age o I went in June for an oil change and ended up paying more than I expected because the mechanic did something to the oil pan and blamed it on the age of my car. I ended having to pay more than what I wanted too. This last visit in November I got another oil change and wiper inserts. Ifrom June-November, they come back and tell me my vehicle needs almost 3,000.00 worth of maintenance. I cannot imagine how in 5 months 3,000.00 miles later, I’m needing all this work. I don’t know what or why i should believe the dealership. I’m very very disappointed. I purchased my vehicle brand new at Lexus of Orland and have always brought my car to them for my maintenances. I understand that my car is a 2006 and I’m well aware of wear and tear. What I’m really having trouble understanding is how we are only 5 months later and I’m needing all this work done??? Why wasn’t I told this on the last visit? I hardly drive my vehicle. I’m very baffled about this whole situation. More

Mud flaps installed It cost $145 for 4 mud flaps that I had bought frOm Lexus for another $115. Seeing that I just bought a new car from them you would think they could It cost $145 for 4 mud flaps that I had bought frOm Lexus for another $115. Seeing that I just bought a new car from them you would think they could have put the mud flap I bought from them on at no cost. I was quoted one price and charged more. They did adjust it when I mentioned it. More

Great Customer Service All staff members were knowledgeable and helpful! I was so pleased to have worked with them all. The cost wasn't bad at all and actually the way they All staff members were knowledgeable and helpful! I was so pleased to have worked with them all. The cost wasn't bad at all and actually the way they served me, the cost wouldn't have mattered. More

First Class Service Brought my car in to have winter tires mounted and had a first class experience. My service advisor, Tracy Spacucelli, had a great attitude and kept Brought my car in to have winter tires mounted and had a first class experience. My service advisor, Tracy Spacucelli, had a great attitude and kept me updated on the progress of my service while I waited in their relaxing lounge area. More

Outstanding and very helpful , Kris made my car buying experience a pleasure. He was very knowledgeable and Willing to go out of his way to find the right car for me. , Kris made my car buying experience a pleasure. He was very knowledgeable and Willing to go out of his way to find the right car for me. More

Excellent Very professional, and outstanding customer service. Follow up with phone calls, share incentives available to reduce price down from original price Very professional, and outstanding customer service. Follow up with phone calls, share incentives available to reduce price down from original price which was great. Sammie's assistance thru the enire purchase was great. Lorenzo explained all the features of the car. Great job! More

Service was fine with the exception of not letting me in before someone who cane after me. Also, always takes longer than told. Thank you was fine with the exception of not letting me in before someone who cane after me. Also, always takes longer than told. Thank you More

30k service of Lexus NX 200t I have had a NX200t F-Sport for 2 years. I have been very satisfied with the vehicle and the service provided every 5k miles to date. I do, however, h I have had a NX200t F-Sport for 2 years. I have been very satisfied with the vehicle and the service provided every 5k miles to date. I do, however, have some issues in that I have inquired about other things, like phone Apps that have expired and the cost for them but there have been no follow-ups or suggested paths forward for me, the owner, to obtain a cost effective means to have this service. More