Lexus Of Orland

Takes long time to complete work Oil and filter change 1:30 hrs Will not check clanking sound on exhaust unless i pay 89.00 for diagnostic. Has no answer to a front bumper that come Oil and filter change 1:30 hrs Will not check clanking sound on exhaust unless i pay 89.00 for diagnostic. Has no answer to a front bumper that comes loose even on small hump. Will need diagnostic and fee. 4 Brake pad replacement 1,230 dollars.. I bought the car with this dealer in orland park.. More

Tired from driving! Went to Orland and was sent to Napervil. When you have your car serviced at a Lexus dealership you should be able to take it to a different Lexus shop and still get good customer service. Th When you have your car serviced at a Lexus dealership you should be able to take it to a different Lexus shop and still get good customer service. That didn’t happen to me though! I was told to take it yo the dealership that originally did the work on it and was also told to have the same technician to correct the problem I originally went in for. If I was the service manager, I would have simply taken care of the customer and afterwards contacted the service manager at the dealership that originally did the work to let him know that we took care of one of their customers in my service department and simply forwarded the service ticket over to him. DON’T INCONVENIENCE THE CUSTOMER!!! They inconvenienced me and sent me to another dealership and told me they couldn’t help me!!! I was pissed because I called before I went to Orland to make sure I would be seen before I took that long xxx trip!!! More

As I expected, professional and thorough. I trust their service; the facility is amazing with professional and friendly staff, and the Lexus of Orland dealership is the only place I have my Le I trust their service; the facility is amazing with professional and friendly staff, and the Lexus of Orland dealership is the only place I have my Lexus serviced. Top notch! More

Greaf prices ... great service From Aiman Hamdan the salesman to Jim the sales manager to Martha the finance representative to Chris the G.M/ owner, this dealership is top notch!! T From Aiman Hamdan the salesman to Jim the sales manager to Martha the finance representative to Chris the G.M/ owner, this dealership is top notch!! They treated me great with respect. Aiman helped me decide what was best for me: leasing or buying. He helped put me in a 2018 RX350 with the correct color options I was looking for. He looked through the database and found the exact car I wanted. He had it delivered quicker than he promised. Martha was able to get me a finance rate better than I expected! I would definitely recommend this dealership for any new or used car purchase. More

Not what to expect from a Lexus service department Chose this Lexus dealer to service my IS250 because I moved to a new location nearby. When I pulled into the service bay, I waited nearly 15 min for s Chose this Lexus dealer to service my IS250 because I moved to a new location nearby. When I pulled into the service bay, I waited nearly 15 min for someone to address my service needs and this was with a service appointment. It seemed as if there were not enough service representives to consult with customers coming in for service. After 2 hours of waiting for oil and filter change, I noticed my vehicle was ready for pickup. As I was walking to my vehicle, I noticed the car was washed but not properly dried. There were soap marks on body and windows......just not the kind of service you expect from a Lexus dealer. I will be making the extra trip to my previous dealer for far superior service than what I experienced at Lexus of Orland. More

Great customer service I would like to say Thanks to Chris Merx, my sales agent @ Lexus , so helpful and knowledgeable about Lexus cars - unbelievable! He even took time to I would like to say Thanks to Chris Merx, my sales agent @ Lexus , so helpful and knowledgeable about Lexus cars - unbelievable! He even took time to guide me what this car can do, all the features and etc. in detail!!!!! More

Great car buying experience! Thank you Kevin, Mike and Chris. Buying my Lexus through you was a great experience. It was a pleasure to work with honest and ethical people and get Thank you Kevin, Mike and Chris. Buying my Lexus through you was a great experience. It was a pleasure to work with honest and ethical people and get very competitive pricing. I love that you are still a family owned dealership, the integrity shows through in every step of the process. I so appreciated the ease of finalizing the purchase and the quick pick up process of my new Lexus! More

Love love Lexus of Orland. The sales men/women are amazing at the Lexus of Orland. And they will do anything to make you happy.. I’ve bought 2 cars from the same location and I The sales men/women are amazing at the Lexus of Orland. And they will do anything to make you happy.. I’ve bought 2 cars from the same location and I will come back! More

15,000 mile service Happy to have Lexus of Orland service my 2017 SUV. I would and have recommended Lexus of Orland to my friends. Happy to be a customers since year 20 Happy to have Lexus of Orland service my 2017 SUV. I would and have recommended Lexus of Orland to my friends. Happy to be a customers since year 2000. More

Excellent products, people and service This is the second car I have bought from Lexus of Orland. That should say it all, but I'll elaborate a bit. Across the board, the personnel are alw This is the second car I have bought from Lexus of Orland. That should say it all, but I'll elaborate a bit. Across the board, the personnel are always professional, friendly and helpful. Chris Merx and Jimmy McColgan from the Sales Department made sure that purchasing the car was an enjoyable experience from start to finish. Chris is very knowledgeable and great about answering any questions both before and after purchasing the car. Highly recommend Lexus of Orland. PS, I love my new car! More