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Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
August 13, 2018
Bad service! Very bad service! I came for waxing my car , sat in car for 20 min before someone came in service, After 2 hours, no one knew if my car is ready Very bad service! I came for waxing my car , sat in car for 20 min before someone came in service, After 2 hours, no one knew if my car is ready More
by hkusper
Verified CustomerEmployees Worked With
Can’t remember
August 13, 2018
Test drove and then purchased a used RX350. Chris Merx was very knowledgeable about the vehicles my husband and I were looking at. He was very patient and did not at all pressure us to hurry in Chris Merx was very knowledgeable about the vehicles my husband and I were looking at. He was very patient and did not at all pressure us to hurry into making our purchase. Once we decided to purchase our beautiful 2015 RX350, he made the experience very painless. We would choose to work with Chris again if we are looking for another vehicle. Mike Bannos made the closing process a painless and very pleasant experience. Everyone at Lexus of Orland Park, that we came into contact with was very pleasant and helpful. This was not our first vehicle purchase here and will most likely not be our last! Thank you to Chris and Mike and their team More
by LAT1215
Employees Worked With
Chris Merx, Mike Bannos
August 13, 2018
My experience was awesome!! Sammy and Martha were very pleasant. They answered all of my questions and made me feel comfortable with my purchase and confident that I made the ri Sammy and Martha were very pleasant. They answered all of my questions and made me feel comfortable with my purchase and confident that I made the right choice!! More
by CHANNENB
Employees Worked With
Sammie Scott, Martha Miller
August 10, 2018
professional I was in and out in 1 hour. Did a great job. I enjoyed my visit, great waiting room cookies and coffee. glad to come again I was in and out in 1 hour. Did a great job. I enjoyed my visit, great waiting room cookies and coffee. glad to come again More
by buzzy
Employees Worked With
Jennifer, Amina Atiq
August 10, 2018
2017 Lexus NX with Mike Fredette Mike was very helpful in helping us find exactly what we were looking for. He was very knowledgeable and the dealership offered great service and made Mike was very helpful in helping us find exactly what we were looking for. He was very knowledgeable and the dealership offered great service and made us feel at home. I would definitely recommend Mike for anyone looking to buy a car. Ryan Boyle More
by LexusNX17
Employees Worked With
Mike Fredette
August 09, 2018
First Maintenance Experience Great service and communication. I had a lot of questions that were answered with full explanation and detail. I also didn’t have to wait hours; I was Great service and communication. I had a lot of questions that were answered with full explanation and detail. I also didn’t have to wait hours; I was in and out with my car. Thank you! More
by Marian_manka
Employees Worked With
Robert Jaskolski
August 09, 2018
Awesome Sales Experience GM Kevin Martin; and salesman Sammy were awesome to work with. I had a great experience from start to finish. Kevin was extremely accommodating! I was GM Kevin Martin; and salesman Sammy were awesome to work with. I had a great experience from start to finish. Kevin was extremely accommodating! I was completely satisfied! Mike Bannos was also great! More
by JOANNE.TRAVIS
Employees Worked With
Lorenzo - Tech, Kevin Martin, Sammie Scott, Mike Bannos
August 07, 2018
Great service from buying a car to finance it thank you all for everything.our salesman Aiman Hamadan was great and he answered all our questions. from buying a car to finance it thank you all for everything.our salesman Aiman Hamadan was great and he answered all our questions. More
by Niko
Employees Worked With
Martha Miller, Aiman Hamdan
August 07, 2018
First oil change for my Lexus 350. Great service . Explained everything they did throughly. Had a good report. Comfortable waiting room and always friendly staff. for my Lexus 350. Great service . Explained everything they did throughly. Had a good report. Comfortable waiting room and always friendly staff. More
by tcmatt89
Employees Worked With
Chris Wydajewski, Amina Atiq
August 06, 2018
Service department was friendly and professional. Although I brought my coupon late, the manger still honoured the coupon. I was not happy with the bill. Howe department was friendly and professional. Although I brought my coupon late, the manger still honoured the coupon. I was not happy with the bill. However! I was happy with service. More
by SpoiledApple
Employees Worked With
Bob Jaskolski
