Lexus Of Orland

Pleasant Great customer services and very friendly people. I had a very good customer service experience, my questions were adequately answered and Martha in f Great customer services and very friendly people. I had a very good customer service experience, my questions were adequately answered and Martha in finance was really good at explaining the details of my contract and different options available to me, thank you guy's. More

Awesome Experience! What a great experience! Very nice, attentive but not pushy people working there. We bought our first Lexus and are very happy with the help received What a great experience! Very nice, attentive but not pushy people working there. We bought our first Lexus and are very happy with the help received by Amina and love the car! More

Purchased Lexus rx350 I was very pleased with the service I didn’t have to spend my whole day waiting for approval I got there between 9:30am and 10:00am the salesman was w I was very pleased with the service I didn’t have to spend my whole day waiting for approval I got there between 9:30am and 10:00am the salesman was waiting on me and I was out of there before 1pm both the salesman credit manager were Awesome More

Sales person was great Jim went out of his way to make this transaction easy..he walked us through the new features on the car, and demonstrated how they are used, and even Jim went out of his way to make this transaction easy..he walked us through the new features on the car, and demonstrated how they are used, and even set up the radio and phone. A great person to work with. More

Bad service person and treatment My experience with your service department on Monday July 16, 2018 was very unsatisfactory. My normal service representative Joe who has all way did a My experience with your service department on Monday July 16, 2018 was very unsatisfactory. My normal service representative Joe who has all way did any outstanding job with me was not there and I was assigned service representative Morgan. She did a terrible job. She was rude, argumentative, and very disrespectful. It got to the point where I asked for another representative. I guess your company spoil me with the outstanding service I have been receiving from your sales and services departments in the past. If you check your system you see that I purchase two new cars from you a 2018 GS 460, 2016 GS 460 and your company services my 2011 ES 350, I am a loyal customer of your company and the Lexus family. That's why I don't understand why I was treated the ways your staff did. The representative and the cashier is in need of basic customer service training. The only bright spot was when the general manager got involved. He spoke to me like the valued customer I am and said that he take the problem for action and get back to me. I hope we can resolve the problem fairly with my car. The problem that I didn't understand is how a damage part is covered and not labor to install the part this did not make sounds to me. Why driving on interstate 94 east my tire disintegrated (a clear deficit in the tire) the representative demanded that I paid the 150 labor charge. I told her no and can I speak with a supervisor that when all the unprofessional behavior started. I when to my original sales person and said that she would look into and fix the 150.00 problem. The service people came back and the tire caused additional probles and I will to additional 6 to 7 hundreds dollars. I told her no that problem was from the definitive tire and it should be covered by my warrant and/or my tire insurance policy that when communication broke down and I asked to speak with owner. More

Awesome Car Buying Aiman and Mike did a phenomenal job with my car purchase. They were great communicators and made car buying the way it should be. I will certainly buy Aiman and Mike did a phenomenal job with my car purchase. They were great communicators and made car buying the way it should be. I will certainly buy another Lexus from these guys! More

Lexus ES 350 I purchased a vehicle and I had the best service . Aiman was attentive to my needs and did not pressure me to make a pressure . He found the vehicle t I purchased a vehicle and I had the best service . Aiman was attentive to my needs and did not pressure me to make a pressure . He found the vehicle that fit my style and budget . I would 10% recommend him and will use him for my next purchase. Mike gave me a great deal on financing and answered all questions involving the warranties! More

My dream car I absolutely loved the service , very nice people I highly recommend . We had a really great salesman Marek . We helped me a lot !! Thank you! I absolutely loved the service , very nice people I highly recommend . We had a really great salesman Marek . We helped me a lot !! Thank you! More

Excellent sales experience Our experience at Lexus of Orland was great. From the time we entered the show room until the deal was complete, we were given first class service. Mo Our experience at Lexus of Orland was great. From the time we entered the show room until the deal was complete, we were given first class service. Monique is the consummate professional. She was patient and willing to work with us in negotiating the best deal for all parties concerned. I recommend her without reservation. More