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Lexus Of Orland

Orland Park, IL

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2,526 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
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8300 West 159th St

Orland Park, IL

60462

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Showing 2,526 reviews

January 30, 2024

The service received on our Lexus 350 on 1/29/24 was truly outstanding from start to finish. Check in was efficient and quick. The service Specialist, Dave explained what would be done and estimated the More

by John D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Aruna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabreen Khalifa, Bob Vitorrio, Mike Bannos
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Jan 30, 2024 -

Lexus Of Orland responded

John, we're delighted to know that your service experience at Lexus of Orland was efficient and comfortable. It's great to see Dave provided excellent assistance throughout the process. We appreciate you choosing us for your vehicle needs!

January 14, 2024

Scammers! ! My car was inspected by a trusted body shop but they were not able to do the work. Because of the type of work required, we had no other choice but More

by mlovemc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave and General Manager
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Jan 15, 2024 -

Lexus Of Orland responded

I'm very sorry to see this feedback. We are committed to fairness and transparency, especially when it comes to service quotes, and I'd like to clear up any confusion that occurred here. Please contact me directly at your convenience. Thank you, Keith Omera - Service Director - 708-342-6419

January 05, 2024

Efren is very friendly,respectful and easy to deal with. He treated me as a person not as number. More

by aolaleye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efren
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Jan 07, 2024 -

Lexus Of Orland responded

Aolaleye, thank you for leaving Lexus of Orland a five-star review! We are thrilled that Efren was friendly and respectful. See you down the road!

December 28, 2023

I went in for service, staff was very friendly and the wait was not long More

by Tonya logan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Dec 28, 2023 -

Lexus Of Orland responded

These are all things we love to hear, Tonya! Thank you for choosing Lexus of Orland!

December 09, 2023

I took my truck in for service 12/8/23. I received excellent service. My service advisor was Efren Lopez. He took very good care of me. Very knowledgeable, friendly, and caring young ma More

by Virginia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efren Lopez
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Dec 11, 2023 -

Lexus Of Orland responded

We're so glad to know that you received excellent service from Efren at Lexus of Orland! We appreciate your kind words and we'll be sure to pass them along. Thank you for choosing us for your truck's needs!

November 30, 2023

Very good and timely service. Will recommend this service to all. Very friendly and customer friendly staff. More

by elliott9139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Dec 01, 2023 -

Lexus Of Orland responded

We're delighted to know you had a great experience with our team at Lexus of Orland! Your recommendation means the world to us. Thank you for your kind words about our friendly staff and timely service.

November 28, 2023

Service Advisor, David Thamm, is great at what he does! Explanatory and dogged in his responses. He called me with updates on his days off! Great Service! More

by tbrown8325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Alvarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Thamm, Chris Kowalis
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Nov 28, 2023 -

Lexus Of Orland responded

We're glad to know that David provided you with excellent service at Lexus of Orland. His dedication truly shines through! Thanks for sharing your experience. We are here for you and any of your future needs!

November 08, 2023

Excellent service from the service representative. He understood my probably and took the time to listen to me. More

by lexus car guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Pervazas
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Nov 09, 2023 -

Lexus Of Orland responded

We're glad to know our service representative provided excellent assistance and took the time to understand your needs at Lexus of Orland. Thanks for sharing this positive feedback!

November 02, 2023

My car was there 7. 30 minutes and didn’t tell me nothing but it show codes n paid 197.00 for what very dissatisfied with the services More

by Blue14534mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony n services department
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Nov 03, 2023 -

Lexus Of Orland responded

I'm sorry to read about your dissatisfaction with our service. We aim for transparency and clear communication, so it's disappointing to learn that we fell short during your visit. I'd like the opportunity to understand more about what happened and see how we can make things right. Please reach out when you have a moment. Thank you, Keith Omera - Service Director - 708-342-6419

October 30, 2023

I enjoy having a dealership near my home that offers pick up and drop off service. Very nice feature! More

by Kei041363$
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
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Oct 30, 2023 -

Lexus Of Orland responded

We're glad to know that our pick-up and drop-off service at Lexus of Orland is making your experience more convenient! Thanks for the positive feedback.

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