Lexus Of Orland

Lexus of Orland is a beautiful dealership. Chris Merx was the salesman we dealt with and he was excellent. From the moment we walked in to the moment we drove out with our new purchase, he went out of his wa the salesman we dealt with and he was excellent. From the moment we walked in to the moment we drove out with our new purchase, he went out of his way to accommodate us in every aspect. I highly recommend Lexus of Orland. More

this dealer is the best dealer in illinois anh tghe person who help me is very best saleman, anh his name is john ike,i been broutg three car from them, so next time i will be back there for new car ag person who help me is very best saleman, anh his name is john ike,i been broutg three car from them, so next time i will be back there for new car agian.and recommend to all my family and fiends.thank you More

When one walks into the delaership, one is greeted and welcomed by a smiling, friendly receptionist. Soon a salesman welcomes you and offers help. The salesmen are friendly, helpful and pushy. There is n welcomed by a smiling, friendly receptionist. Soon a salesman welcomes you and offers help. The salesmen are friendly, helpful and pushy. There is no high pressure salesmanship. They answer all questions and more. The building is very beautiful and clean. More

John Ike was very helpful and knowledgeable. He was able to provide us with exactly what we wanted. He spent the time to review product features and informed us to contact him if we had any problems. He w to provide us with exactly what we wanted. He spent the time to review product features and informed us to contact him if we had any problems. He was friendly and personable. I would recommend him to anyone that was looking for a new car. More

I found this vehicle on the internet. The price was right. With trepidation, I made the 180 mile drive to do the trade and pick up the new vehicle. I expected the usual dealer nonsense (time wasting right. With trepidation, I made the 180 mile drive to do the trade and pick up the new vehicle. I expected the usual dealer nonsense (time wasting, low ball trade offer, etc.)I was extremely suprised at the complete professionalism that I found at the dealership. I have purchased 10 vehicles in the last 20 years, but I have never seen a smooth, enjoyable process like this. It was pouring rain but Mike had the used Lexus "supreme" cleaned (spotless) and held in their 3 bay, well lit garage where I could see any nicks or scratches and thoroughly review the vehicle. (out of the rain). All dealerships should have these "clean rooms". Wonderful. The car was as great as he expressed on the phone. My trade was exactly where it needed to be. The financing was as advertised and also a very quick and easy process. When I drove off just a few hours later, I found that they had already cleaned my trade vehicle and a few things that I had left behind (probably under the seats)were neatly placed in my new vehicle. My clock in the Lexus had even been set with the current time in MY timezone. Mike Sabatino is a true professional and this dealership is a standout! I was in and out of the dealership in record time for this type of transaction. It was a pleasure taking a day off and driving 360 miles round trip pick up this vehicle. Call me crazy, but I wouldn't hesitate to do it again, and highly recommend the dealership! More

i appreciated that sales rep(mike sabatino)understood that i knew what i wanted and did not want to engage in multiple pricing iterations. i was not pressured to purchase options or warrantees. all per that i knew what i wanted and did not want to engage in multiple pricing iterations. i was not pressured to purchase options or warrantees. all personnel put forth clear and concise details and answered my questions in a clear and concise manner. the deal (including a vehicle trade-in) was consummated in less than an hour. the paperwork and vehicle indoctrination were also expedited. the entire process was conducted in a professional manner. More

From the moment we stepped in to Lexus Of Orland, we were From the moment we stepped in to Lexus Of Orland, we were greeted with some of the most friendly and respectful treatment that we have ever exper From the moment we stepped in to Lexus Of Orland, we were greeted with some of the most friendly and respectful treatment that we have ever experienced. Chris Merx was the sales consultant we worked with and he really did an excellent job. I would highly recommend looking at Lexus Of Orlang first when considering purchase of a new or used car. They were honest,respectful of our time,easy to deal with, and we left with huge smiles on our faces. Ask for Chris Merx. More

John was great to work with. Very helpful and straightforward. We negotiated our price on the phone and he delivered exactly what was agreed upon. He was patient with our questions and never pr straightforward. We negotiated our price on the phone and he delivered exactly what was agreed upon. He was patient with our questions and never pressured us. His good natured personality, humor and cheer are rare in a car dealer and made what can be a nerve wreaking experience fun. I could tell that he really enjoys his job and has fun working with customers and helping them make decisions that are right for them. I hope to work with John again when buying my next car. More

My fiance and I recently purchased a pre-owned suv from Lexus of Orland and we couldn't be happier with our decision. Chris Merx was the sales consultant we worked with and he really did an excellent job. Lexus of Orland and we couldn't be happier with our decision. Chris Merx was the sales consultant we worked with and he really did an excellent job. I felt that he was very honest and straight forward.. overall they really went the extra mile to make sure that we were comfortable with our decision. I got the impression that Chris was working on our behalf to make sure that all of our requests were fulfilled. We had a lot of concerns about purchasing a pre-owned suv, but after meeting with Chris and visiting Lexus of Orland, we felt comfortable knowing they strive to maintain high standards, and a quality reputation. I would recommend Chris Merx and Lexus of Orland to my friends and family. I look forward to purchasing a new car from them in the future. Tom and Cindy Norridge, IL More

My usual experience at car dealerships is very hectic, and salesman can be very annoying and pushy. But at Lexus of Orland, I've had the best experience at a dealership I've ever had. My dealer was very i and salesman can be very annoying and pushy. But at Lexus of Orland, I've had the best experience at a dealership I've ever had. My dealer was very informative of all the details of the vehicle, and right away found us any discounts possible. I had been in an accident before purchasing the vehicle, and the dealer always asked how I was feeling, and to come in when I was ready to, never pushed me to come in sooner. He was great. Because the car I wanted wasn't at the dealership yet, they gave me a loaner of the the exact vehicle I was purchasing until the car arrived. I never thought that was even possible. The services and guarantees they offer cannot be beat. And the accomadations at the dealership while you are waiting for anything are unlike anything I've seen. I'm used to dirty coffee machines and a 13 inch T.V. at other dealerships, but at Lexus of Orland everything is very clean, and comfortable. Not to mention a big flat screen T.V. to watch, and internet access if you need it. I can go on and on, but overall, my experience here was excellent and I am very happy with the customer service and my new Lexus! I would recommend anyone that is interested in buying a Lexus to come to this dealership, you will be glad you did. More