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Lexus Of Orland

Orland Park, IL

Overview
Reviews
Vehicles
4.6
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website.. For those still able to make facility visits, please know we have made operational changes that include: · Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home. · Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle. · Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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8300 West 159th St

Orland Park, IL

60462

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Showing 2,525 reviews

November 18, 2021

Customer service was excellent.I was greeted by friendly service department personnel with a smile. The service performed on my vehicle looks great! More

by GERALDINEATKINS.CC@GMAIL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Merx, Mike Bannos, Chris Kowalis
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Nov 18, 2021 -

Lexus Of Orland responded

We're pleased to hear that you were able to have such a successful service experience with us. Thank you for choosing Lexus of Orland and we hope to see you again next time!

November 16, 2021

Service was for oil change only.Even with appointment Service was for oil change only. Even with appointment had to wait over two hours. Not for me ! More

by rgareis
Friendliness
Recommend Dealer
No
Employees Worked With
Julien Boss
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November 15, 2021

Very friendly and accommodating. Did everything they could to get the car we chose. Thanks!! More

by tedandkayc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Martin, Chris Merx, Mariea Bojan, Ziad Altamimi
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Nov 17, 2021 -

Lexus Of Orland responded

Congratulations on your new car! We are thrilled that our team went above and beyond to make the purchase process smooth and seamless. Thank you for coming to Lexus of Orland!

November 13, 2021

Very professional nice and understanding understanding service looking forward to do business again with you guys More

by magdazatek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Martin, Marek Okreglak, Ziad Altamimi
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Nov 15, 2021 -

Lexus Of Orland responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful experience working with the Lexus of Orland team. Drive safely, and we hope to see you back again down the road!

November 13, 2021

Great customer service, great team of workers from the porters to the management. Great place to have your Lexus service More

by Successful
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonio Cessario
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Nov 15, 2021 -

Lexus Of Orland responded

It makes us happy that our team delivered excellent customer service! We're pleased to have your confidence in our work here at Lexus of Orland.

November 12, 2021

People was helpful and friendly. Marek and Mike was professional and very polite. Thank you. More

by Mirena.w
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Martin, Mike Bannos, Marek Okreglak
Report | Print
Nov 12, 2021 -

Lexus Of Orland responded

Thank you for the great review! We strive to deliver a seamless experience for our guests, and it is wonderful to hear that this was reflected in your time working with Marek and Mike. Drive safely, and we hope to see you back again down the road!

November 09, 2021

My first experience was phenomenal! However each visit after that has been frustrating and unpleasant. More

by fairadesign
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Julien Boss
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November 09, 2021

Everybody at the dealership was helpful and friendly allowing the deal to be done hassle free. More

by bkarshen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammie Scott, Mike Bannos
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Nov 11, 2021 -

Lexus Of Orland responded

It's our pleasure to support you through the purchase process and to do all we can to make the experience seamless and simple for you. We're so glad your search for the perfect vehicle led you to Lexus of Orland, and we wish you many safe miles in your new ride!

November 09, 2021

Lexus Of Orland continues to deliver superior service. I want to give a special shoutout to the extraordinary professionalism of the following individuals, who in my view; are invaluable to your business su More

by SAM-PUB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine (Service writer-5 stars), Lorenzo (Software guy-5 stars), Sammie Scott, Mike Bannos
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Nov 11, 2021 -

Lexus Of Orland responded

Thanks for trusting our team to provide excellent service. We appreciate the kind words about Sammy, Michael, Christine and Lorenzo. We're grateful for your business and will pass along your praises to our team.

November 09, 2021

Nick was very good. He was very knowledgeable. And Courteous. My car was returned in a timely manner.. More

by wheetz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
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Nov 11, 2021 -

Lexus Of Orland responded

Thanks for the great review of Lexus of Orland! We're so happy that Nick was knowledgeable and courteous.

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