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Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
August 29, 2023
John took care of me on this visit as well as the previous one. In both instances his service was excellent. He explained veey well what needed to be done and the work was finished on a timely manner previous one. In both instances his service was excellent. He explained veey well what needed to be done and the work was finished on a timely manner. The waiting room and lounge are excellent. More
by rmanera1214
Verified CustomerEmployees Worked With
John
August 29, 2023
Service was excellent overall, my rep Efren was great as well. The facility was clean and they provided refreshments while I waited. They also washed my car at the end which I greatly appreciated. Best expe well. The facility was clean and they provided refreshments while I waited. They also washed my car at the end which I greatly appreciated. Best experience I've ever had putting my car in the shop. More
by TED LEE
Employees Worked With
Efren
August 25, 2023
Orland Lexus provides excellent service. Beautiful faculty. Welcoming staff. John is professional knowledge and extremely competent. Necessary work is explained. Comfortable and very accommo Beautiful faculty. Welcoming staff. John is professional knowledge and extremely competent. Necessary work is explained. Comfortable and very accommodating during wait time. I recommend Orland Lexus More
by DARBYPAMUK
Employees Worked With
John in service dept
