Lexus Of Orland

Upon arrival I had mix feelings about the experience taking place . However after being there for a while going back and forth eventually it became a tolerable experience. Mike , Kevin the mood seem t taking place . However after being there for a while going back and forth eventually it became a tolerable experience. Mike , Kevin the mood seem to change . More

Had a great buying experience with Chris. He was very flexible and considerate of my time. There was no pressure and I never felt "bamboozled". This is the way car buying should be. flexible and considerate of my time. There was no pressure and I never felt "bamboozled". This is the way car buying should be. More

Nice people, friendly and competent. Delivered on their promises. Martin P. was unfailingly polite and helpful but needs more training on how to get customers comfortable with their new Lexus automobiles. promises. Martin P. was unfailingly polite and helpful but needs more training on how to get customers comfortable with their new Lexus automobiles. More

I very satisfied with my purchase and experience at Lexus of Orland. Everything went quick and easy. Marek was my salesman. Very friendly and oriented person. Ziad from finance department went through warran of Orland. Everything went quick and easy. Marek was my salesman. Very friendly and oriented person. Ziad from finance department went through warranty options with me and explained everything step by step. More

Jim and Mike were great! They were friendly, professional and provided a great buying experience. The best experience I had buying a vehicle. I highly recommend them! and provided a great buying experience. The best experience I had buying a vehicle. I highly recommend them! More

Sales person is very good. The area where the new owner needs to be informed of all the functions of the new car needs improvement. needs to be informed of all the functions of the new car needs improvement. More

AVOID AT ALL COSTS!! I went in to get my car serviced for an oil change, and I left with my car completely scratched up by their car wash. I hadn't initially noticed because my car is white and it was a clou an oil change, and I left with my car completely scratched up by their car wash. I hadn't initially noticed because my car is white and it was a cloudy day so scratches on the windshield weren't visible, but after the sun started to shine on the windows and windshield the damages were absolutely terrible. I went back to Lexus to address the issue and service managers Joe and Keith told me that it was impossible that this happened through their car wash and that they run all their cars through it with no issues. (Funny enough when I pulled into the dealership the porter told me that technically they aren't supposed to run the ES, GS, and IS models through their wash) After telling Keith and Joe that there are numerous complaints and reviews online about similar issues, Keith simply stated that he, "Doesn't care to see those reviews" Then Joe proceeded to examine my car and came to the conclusion that the damage to the windshield is in fact on the inside of the car on the tints. Now I'm no car expert, but if the tints were the issue, the scratches wouldn't be reflecting off the sun on the outside as they are. I was worried he would continue to examine my car and find that my blinker fluid levels were low. Up until this point I was a proud Lexus owner and enjoyed my car very much, but if this is the quality service I get and others get too, then this is the last time I purchase a Lexus vehicle. The dealership spent a good chunk of money remodeling their dealership when they would have been better off hiring staff that are knowledge about vehicles and compassionate/considerate to their clients. New building. Same xxxxty service. After calling corporate and explaining my issue, they told me that the dealership is privately owned by the Kowalis family and that I would have to address the issue directly with them. It is very sad and disappointing that instead of acknowledging the fact that they are responsible for the damages, I have to go through the trouble of a lawsuit. If you care about your vehicle please save yourself the trouble and get it serviced elsewhere. More

Great people and great service.We have been getting our cars from Lexus of Orland since 1998. Have always been treated right. No high pressure sales and they let you take the time to make your decisions. Y cars from Lexus of Orland since 1998. Have always been treated right. No high pressure sales and they let you take the time to make your decisions. You are never hassled by the sales personnel. More

We looked on line and saw an RX we liked. We were not local so the staff helped expedite the transaction so we would not get home overly late local so the staff helped expedite the transaction so we would not get home overly late More

Typical Dealer....sales person had little knowledge of what needed to be done...at final purchase....wanted more money than what they had Quoted...Finance guy didn't know what he was talking about....afte what needed to be done...at final purchase....wanted more money than what they had Quoted...Finance guy didn't know what he was talking about....after bragging he had been doing it for 30 years...Was told to give them an hour notice of pick up time...Gave them 3 hours...and it Still wasn't ready......Would not recommend them to anyone.. More