Lexus Of Orland

Chris was very knowledgeable and explained all the technology options in the car. Would definitely recommend Chris to any family or friends who were looking to buy a car. technology options in the car. Would definitely recommend Chris to any family or friends who were looking to buy a car. More

Great experience, looking forward to a long association. At this point all the indications are positive, and point to a stress free future at Lexus of Orland. At this point all the indications are positive, and point to a stress free future at Lexus of Orland. More

Worst Experience I’ve had at this Lexus Dealer !!3 Worst Experience I’ve had at this Lexus Dealer !! 3 hours+ to change a battery My service agent went home before I did !! No one told me it was go Worst Experience I’ve had at this Lexus Dealer !! 3 hours+ to change a battery My service agent went home before I did !! No one told me it was going to be 3+ hours for a battery- I would have gone home - Couldn’t even get a car wash as I was late in getting home for Dinner More

The dealership was clean and the salesperson was personable as well as knowledgeable. The customer service is outstanding! They listened to my concerns and addressed them in a warm and professional personable as well as knowledgeable. The customer service is outstanding! They listened to my concerns and addressed them in a warm and professional manner. More

A 730 am appointment for an oil change, install the roof cross bars, butler service, check on an XM radio issue and perhaps find out why I had a wheel lock key with no wheel locks on a 2020 GX 460 Premium. cross bars, butler service, check on an XM radio issue and perhaps find out why I had a wheel lock key with no wheel locks on a 2020 GX 460 Premium. I guess this was too much to ask. Dropped the car off at 715 am to ensure it was there for my appointment so I could pick it up after work. I get a call from Tony stating that they are going to charge me $40 for wheel locks. I somewhat understand as my complaint is with sales for this one, I guess. I asked him to discuss with the sales manager and was told I would have to do that myself. Not happy. Get to dealership at 415 pm to be told my vehicle isn't finished. Get to the dealership the next day and all the work completed except my GX is completely covered in shop dust. When Tony came out I showed him and he told a valet to go get a rag and wipe off my car. I told him no you are not going to scratch my car by dry wiping it when its covered in shop dust. Tony offered to have me wait while they wash it. I figure two days was wait enough. I was so frustrated at this point I just took my dirty car and went to the car wash myself. Two days of holding on to my car for pretty basic maintenance and they could not accomplish it in the time given. Very disappointed and was under the impression that I had purchased a luxury car but apparently luxury service isn't part of the deal. So be sure to check every minor thing before buying from this dealership as if you roll off the lot without something they will charge you when you come back to find it and may take a few days to install it and give it back to you. More

If I could give them 6 stars I would, Every dealership could learn a lesson from this place. I bought one of the cheapest cars on the lot for my daughters graduation, they treated me as if I bought the could learn a lesson from this place. I bought one of the cheapest cars on the lot for my daughters graduation, they treated me as if I bought the most expensive one. They are first class from the GM, Used Car Manager,Sales and Finance, They couldn't help me enough.If your looking for a car New or Used you owe to yourself to stop by Lexus of Orland just to see what professional people are all about. More

Great sale! Very quick and professional staff. Not like your normal dreadful experience at the dealer. Would highly recommend someone looking for a new vehicle to shop with them. your normal dreadful experience at the dealer. Would highly recommend someone looking for a new vehicle to shop with them. More

My salesman was nice informative and helpful in helping me make my decision. He as very knowledgeable about the car and pointed out all the differences between models. me make my decision. He as very knowledgeable about the car and pointed out all the differences between models. More

Purchased a used Lexus from another dealer. The car had an open recall. Called Lexus of Orland and they handled everything. Even washed my car and filled it with fuel. They did a great job from the start t an open recall. Called Lexus of Orland and they handled everything. Even washed my car and filled it with fuel. They did a great job from the start to the finish. More

Professional and prompt. Marie’s Bojan did a great job! The dealership is close by. Convenient. I am looking forward to a long service relationship. The dealership is close by. Convenient. I am looking forward to a long service relationship. More