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Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
March 03, 2021
Quick direct service, no games, appreciate that. Acura took 8 hours for us to get out the door with our last buying experience, we were out on 1 1/2 hours with this purchase took 8 hours for us to get out the door with our last buying experience, we were out on 1 1/2 hours with this purchase More
by 10UPJACKIE
Verified CustomerEmployees Worked With
Mike Bannos, LG Sears
February 28, 2021
Jim Boulos is always great to work with. I have been working with him for over 10 years and many vehicles later he is always been very professional and respectful. working with him for over 10 years and many vehicles later he is always been very professional and respectful. More
by Culpepper
Employees Worked With
Jim Boulos, Mike Bannos, Jimmy McColgan
February 25, 2021
My salesperson Aiman, was very professional and made my car buying experience a breeze. I would definitely recommend Lexus of Orland. Thanks Aiman for helping me find my dream car. car buying experience a breeze. I would definitely recommend Lexus of Orland. Thanks Aiman for helping me find my dream car. More
by LMartinez
Employees Worked With
Aiman Hamdan, Ziad Altamimi
February 24, 2021
Great service! Polite, clean and knowledgeable. Found a small leak in my windshield washer container. Fixed it same day during the oil change and tire rotation. I was on my way within 90 minutes. Ed Cz small leak in my windshield washer container. Fixed it same day during the oil change and tire rotation. I was on my way within 90 minutes. Ed Czupryn More
by edwardo1757
Employees Worked With
Dave, Marek Okreglak
February 24, 2021
Jim did an awesome job sitting with us and going over all the features of the car. Your finance guy was great too, sorry I forget his name. the features of the car. Your finance guy was great too, sorry I forget his name. More
by pmcq08
Employees Worked With
Jim Boulos, Kevin Martin, Mike Bannos, Jimmy McColgan
February 24, 2021
Well treated and respected. Excellent customer service during our purchase experience!! We would highly recommend our Team.of professionals to others who may be considering a purchase. during our purchase experience!! We would highly recommend our Team.of professionals to others who may be considering a purchase. More
by JIMBONHHI
Employees Worked With
Bob Vitorrio, Mike Fredette, Mike Bannos, Mariea Bojan
February 23, 2021
The place is always clean. Customer service is always on point. All of the features were explained clearly. The paperwork was a breeze and they made sure that I was satisfied. point. All of the features were explained clearly. The paperwork was a breeze and they made sure that I was satisfied. More
by Favlex18
Employees Worked With
Kevin Martin, Chris Merx, Ziad Altamimi
February 22, 2021
Jim Boulos has been helping me with new vehicles for many years and again provided outstanding service. I appreciate his quick response and action to change over my lease. years and again provided outstanding service. I appreciate his quick response and action to change over my lease. More
by tjs0
Employees Worked With
Jim Boulos, Ziad Altamimi
February 19, 2021
Great salesman and serviceYou will be getting all our Great salesman and service You will be getting all our business in the future Our car (RX 350) was detailed to a high standard and we love it Great salesman and service You will be getting all our business in the future Our car (RX 350) was detailed to a high standard and we love it More
by dcwb7047
Employees Worked With
Kevin Martin, Chris Merx, Ziad Altamimi
February 18, 2021
My Salesman, Sammie, was amazing. Great customer service! He was patient, kind and listened to me. Thanks Sammie. I love my new 2021 Lexus RX 350 He was patient, kind and listened to me. Thanks Sammie. I love my new 2021 Lexus RX 350 More
by Fewilliams40
Employees Worked With
Sammie Scott
